Richmond BMW

Honesty, Excellence, Caring Steve Lerner and all of the people at Richmond BMW are truly exemplary. In this modern age of high technology, high pressure and sensory overload, St Steve Lerner and all of the people at Richmond BMW are truly exemplary. In this modern age of high technology, high pressure and sensory overload, Steve and his colleagues at Richmond BMW calmly bring you back to an era of old fashioned human to human interaction. Their goal is to take care of you, the person. Steve asks about you, your needs and concerns, and draws upon his experience to diligently accommodate your every wish. He is deeply compassionate and extremely knowledgeable and strives to make you feel special and well cared for. My purchase experience this past weekend of a new BMW was truly remarkable. Every step in the process from my initial research online, to the dealership reaching out to me directly (without any sense of pressure), to my initial contact with the superb Sales Manager Akshay Mahale, to the business transaction, to the big happy welcome with my new big red bow adorned BMW, to the meticulous review of all of the features, to my driving home happily – I was so incredibly impressed and satisfied! Perhaps most heartwarming was Steve calling me on Sunday late afternoon, just to say hello and ask me if I was loving my new BMW and if I had any questions. I have purchased many cars over many years from many dealerships and I can unequivocally state that the wonderful people at Richmond BMW are the most special and outstanding people I have ever met. They are my friends and BMW people for life. More

The Most Trustworthy Car Salesman If you want to buy or lease a BMW I would strongly recommend you talk to Steve Lerner of Richmond BMW. HONEST KNOWLEDGABLE!! He makes you feel good a If you want to buy or lease a BMW I would strongly recommend you talk to Steve Lerner of Richmond BMW. HONEST KNOWLEDGABLE!! He makes you feel good about every decision sonthat when you leave the dealership you know you made the right choice about your car as Indid about my X3. Steve doesn’t just give you 100%, he gives you 200% and that’s rare! Thank you Steve for such a great experience owning my BMW. The service department (Tim Peterson) also does a tremendous job accommodating the client. THANK YOU RICHMOND BMW More

So happy with my car, Steve Lerner & Richmond BMW's service I went* to the dealership in late January 2018 with a very specific need and budget (*not gonna lie: I marched in with my list of demands). I was fort I went* to the dealership in late January 2018 with a very specific need and budget (*not gonna lie: I marched in with my list of demands). I was fortunate enough to be put into the hands of a true master: Steve Lerner. The hardest people to sell to sometimes are those who are sales professionals themselves. Steve "got" me because he understood the highest principle of the sales process: The Platinum Rule, which is "treat people the way THEY wanted to be treated." He understood that I knew what I wanted, and he was willing to help guide me to it - without falling into any of the stereotypical salesman BS that we all know when we see it. He mirrored my pace, and was totally unphased by my directness. He listened to my request; asked the right clarification questions, and got right to work researching options for me. As it turned out, what I asked for wasn't available, but Steve LISTENED so well and had gained my trust enough that he knew he could make an alternate recommendation. We took Plan B for a test drive, and I agreed that it would fit my needs - perhaps even BETTER than my original suggestion. With the help of the ever-ebullient Dan Weinberger, they got to work right away on my paperwork and came in well below my target budget. Now, I'll also mention that this CPO car purchase is for my work vehicle, and I work in an industry that is a stickler for details when it comes to paperwork and contracts. Because we extended the warranty and included a maintenance agreement, it involved a little more paperwork than, say, a new car purchase may have. And, because it was going to be purchased and titled in the name of my employer, I couldn't sign anything. Both Steve and Dan went above and beyond when it came to getting paperwork to my company for their approval. I'll also make mention that I didn't take delivery on the car until January 31 - right, the LAST day of the month, which is probably one of the more chaotic days at any dealership, if not THE most chaotic day. Many trees were harmed, but the job got done RIGHT. I'd also like to recognize BMW Genius Lazarus Joyner for giving me the "tour" of my car when I went to pick it up. He ever-so-patiently pre-programmed EVERY SINGLE satellite radio channel that I love (I joke that I didn't buy a BMW; I got a new stereo on wheels). I cannot say enough great things about Steve and the entire team at Richmond BMW. I'm glad I got my car there, and I'd recommend them to anyone. More

Finding the car I am excited about Let me start of by saying that I am not an impulsive buyer when it comes to major buying decisions. Even if I like something, I will still question it Let me start of by saying that I am not an impulsive buyer when it comes to major buying decisions. Even if I like something, I will still question it, ponder, compare and try to give it an objective perspective. I will shop around to feel like I looked at many different options to consider a purchase. Steve of Richmond BMW was phenomenal and he understood my situation, buying style and things I was looking for in a car very well. His approach is relaxed and there was no pressure at all which allowed me to feel like I made the decision I wanted to make. Of course, Steve’s 10+ years of knowledge and experience with BMW sales had a lot to do with it as well as he was able to answer all my questions and show and explain features of the all cars I was looking at. Anyone considering a BMW as their next car, please ask for Steve! More

Great job by Steve Lerner Steve Lerner was great to work with on selecting my new car. He was responsive and helped me find just what I was looking for. The sales process was e Steve Lerner was great to work with on selecting my new car. He was responsive and helped me find just what I was looking for. The sales process was easy and he has done a nice job following up after the sale. More

Steve Lerner The Best Mr. Steve Lerner offered us the best deal and service ever! I contacted many other BMW dealerships in the eastern coast, and believe me, this is the v Mr. Steve Lerner offered us the best deal and service ever! I contacted many other BMW dealerships in the eastern coast, and believe me, this is the very best dealership in the world. You will get the best deal as well as easy and efficient service. Steve Lerner and his team deserve a five star! More

M2 traded for X5M- Jenish Shah made the process a breeze! I began my search after deciding to trade my 2016 M2 in for a new X5M. I knew what I wanted so I didn't need to test drive the car. I reached out to R I began my search after deciding to trade my 2016 M2 in for a new X5M. I knew what I wanted so I didn't need to test drive the car. I reached out to Richmond BMW along with many other dealers. Ultimately, Richmond won my business and this will definitely not be my last purchase from them. Although I am all the way in NJ, it was just the matter of finding a dealer that would buy my M2 and sell me an X5M at the right price while also making the process simple. This was my first time leasing a vehicle out of state. I can honestly say Jenish Shah made this process extremely easy. All the paperwork was mailed over to me and I simply mailed them back signed. Jenish took care of EVERYTHING else in the transaction including the logistics. Jenish found me a vehicle in Florida that had the color combo I was looking for and coordinated everything. I would be lying if I said that I wasn't surprised at how smoothly everything went although there was quite a few moving parts in the transaction. After my experience, I would definitely not be afraid of purchasing a car out of state again. This dealer is excellent. I spoke with the salesperson, sales manager and finance manager and they are all very knowledgeable. I highly recommend Jenish Shah and Richmond BMW for your new or used BMW/MINI purchases! More

Best service team ever!!!!! My BMW broke down leaving me stranded 2 hours from home. It was towed to the dealership 10 mins before it closed. The temperature was 10 degrees outsi My BMW broke down leaving me stranded 2 hours from home. It was towed to the dealership 10 mins before it closed. The temperature was 10 degrees outside, Bob Calvaneso from the service department refused to let me wait outside for my ride home. He stayed late for a hour and a half to ensure I was safe and not waiting outside in the cold. This means more to me then you will ever know. And show there still is great customer service out there. BMW owner for life, thank you again Bob Calvaneso for your service and kindness. Gary More

My new car purchase Steve Lerner made the car buying experience much better than any I've ever experienced. Buying a car always takes time but Steve is funny, has a lot Steve Lerner made the car buying experience much better than any I've ever experienced. Buying a car always takes time but Steve is funny, has a lot of great information to share, and it helps pass the time. He genuinely wants his buyer to know all about what the car has to offer and I appreciate his knowledge and experience. I look forward to my next car buying experience with Steve! More

Great Car Buying Experience !!! After finding a certified preowned BMW X5 online for a good price, I flew to Virgnia from Arkansas to seal the deal. I was impressed from the time a After finding a certified preowned BMW X5 online for a good price, I flew to Virgnia from Arkansas to seal the deal. I was impressed from the time a driver from the dealership called to say he was waiting to pick me up the second I was getting off the plane!!! Finalizing the purchase was smooth and hasslefree thanks to Steve Lerner, Anton Kulay and Golden Shelton...These guys are professionals and a pleasure to deal with. I received a follow up call from Steve the following day to make sure my trip home went well...Thanks Richmond BMW More