Richmond BMW

Thank you Steve! Steve was the perfect combination of being honest and upfront about the buying process and yet not pushy with anything (unlike many other dealers). He Steve was the perfect combination of being honest and upfront about the buying process and yet not pushy with anything (unlike many other dealers). He explained all minute details along with a comprehensive test drive and comparison with other similar models. Just amazingly insightful and supportive throughout the process. Thank you Steve! More

Thanks Steve Steve kept my wife and I entertained throughout the entire process. He was very upfront and helpful. Everything we asked for he made happen and I have Steve kept my wife and I entertained throughout the entire process. He was very upfront and helpful. Everything we asked for he made happen and I have 0 complaints. Thanks for the help Steve! We’ll be returning in the future! More

Smooth transaction with great service I’ve was on the market for a m235ix for a couple years before I decided to pull the trigger. I visited a lot of BMW dealers in the DMV area and none I’ve was on the market for a m235ix for a couple years before I decided to pull the trigger. I visited a lot of BMW dealers in the DMV area and none of them could compare to Richmond BMW. The team was super friendly and the process was great. I made an inquiry over the internet on Thursday. Friday morning Steve Lerner called and shared some details about the car. I was a out of town buyer so I didn’t want to waste a trip if the price wasn’t right. After about a hour we agreed on a OTD price and he managed to get his manager to hold the car for the following day. Saturday I was in the dealer at 10 and out by 12. I strongly recommend Steve at Richmond BMW. More

Amazing staff, great car selection Nick and Steve were very helpful in explaining the details of the car. Charles, was very helpful in the final negotiations. Would definitely recommend Nick and Steve were very helpful in explaining the details of the car. Charles, was very helpful in the final negotiations. Would definitely recommend. The customer service was excellent from all involved and follow-up was very thorough, More

An unreserved recommendation for Mr. Steve Lerner It was a pleasure doing business with Steve (Lerner) but a greater pleasure getting to know him. After looking for a used car for my UVa second y It was a pleasure doing business with Steve (Lerner) but a greater pleasure getting to know him. After looking for a used car for my UVa second year son for over two months (I have high standards and I'm allergic to BS), I chanced on a 2009 Lexus RX350 at Richmond BMW. Not the make or model for which I had been looking, but a nice looking vehicle nonetheless. Unfortunately, the dealership was closed on Sunday but a few hours later, Mr. Steve Lerner called us back (!). This just doesn't happen in the real world, and he couldn't have been more helpful. No pressure, but Steve verified the Lexus was still available and that it was as nice in person as it looked online. And then he went out of his way to make sure it was ready and waiting for me Monday night after driving up from work in Norfolk. Having been in too many car dealerships (new and used) recently, this was a surreal experience. I actually enjoyed everything from driving the car to making the purchase. Whether new or used, I absolutely recommend Richmond BMW, and I recommend, without reservation, that you go to Steve; I will! Louis (Poquoson, VA) More

The best service from Mr Lerner We have been dealing with Steve Lerner for years and he is outstanding, upfront and truthful. I recommend him to everyone that I speak too. We have been dealing with Steve Lerner for years and he is outstanding, upfront and truthful. I recommend him to everyone that I speak too. More

Amazing First Dealership Experience I’m a little late for the review but about a week ago I purchased a Nissan Sentra trade-in and Steve was the guy that made it so easy. This was my fir I’m a little late for the review but about a week ago I purchased a Nissan Sentra trade-in and Steve was the guy that made it so easy. This was my first time going to a dealership so obviously I was so nervous to go due to all the horror stories I have heard about salesmen but Steve was such a joy to work with and I could have asked for a better experience. My grandparents came with me and he made us all feel welcomed with no pressure to buy the car, he was patient with my questions, during the test drive, and getting all the paperwork settled. I seriously can not be more grateful for having him help me during this big transition. I highly, highly recommend Steve at Richmond BMW to assist any of your wants and concerns. He also has a great Long Island accent! More

SUPER AMAZING SERVICE WOW doesn't even begin to describe the satisfaction of today. It was coming time for my first BMW lease to expire this month, and even months ago, St WOW doesn't even begin to describe the satisfaction of today. It was coming time for my first BMW lease to expire this month, and even months ago, Steven pro-actively stayed in contact with me preparing me for this time, and making sure all my questions were answered. We scheduled a time to meet, and get the ball going, and plan for a new lease. Steven, and all the finance team were incredible to work with. The professionalism, and personal service is outstanding and was definitely a factor in my choice to stick with BMW for the next go round. Not only did they take my concerns seriously, they made sure that all my needs were met. I highly highly highly recommend Steven Lerner, Richmond BMW, and their great finance team to anyone looking for a car. You will NOT be disappointed. More

New BMW owner from NY Looking for my first BMW and having family in Richmond Va I did a search for dealers for the right car at Richmond BMW. Asking for a eprice I received Looking for my first BMW and having family in Richmond Va I did a search for dealers for the right car at Richmond BMW. Asking for a eprice I received a call from Steve Lerner. Working the deal over the phone bought the car. Steve picking me up at the airport coming in from NY drove me himself to the dealership making the smoothest and friendliest transaction I have ever had. On my 8 hour drive home Steve called to make sure I was doing good and how I like the BMW. Could not be more happy with the personal and friendly service I received from Steve Lerner and Richmond BMW More

A Pleasure Doing Business We recently bought a used 2016 BMW 328i. Leading up to our purchase we looked around online at multiple BMW dealerships all over the state of Virginia We recently bought a used 2016 BMW 328i. Leading up to our purchase we looked around online at multiple BMW dealerships all over the state of Virginia from Blacksburg to Arlington to Virginia Beach. The only dealership to ever follow up with us was Richmond BMW. The only Sales Rep to ever follow up with us was Mr. Steve Lerner. He followed up not once but multiple times over. When we finally decided to purchase a car there was no question who we were going to do business with. My wife and children found a car they liked. They drove over during the week without me to look at the car. They arrived without an appointment. My wife told me that Mr. Lerner was busy with several other customers. There were other sales reps on the floor and around the lot but as fate would have it Mr. Lerner greeted them first. Though he was busy he took time to meet and greet them. He remembered us form our interaction online. They took a test drive, he answered their questions, and he sat down with them to talk about the car before they left. My wife and I went back to dealership on Saturday, again, without appointment. We arrived to find Mr. Lerner busy with other customers. He took time to meet with us. It was comfortable doing business with him. It felt like we were working with an old friend not a salesman trying to make monthly sales targets. We took another test drive. We talked about the car. He listened to us as we explained our goals. He answered every one of our questions and concerns. We highlighted several small imperfections we noticed. He rallied his team and immediately addressed them. I cannot remember the name of the young man we worked with to close the deal financially but I will add that he also was a pleasure to work with. He carefully explained all the offerings of BMW financial services. I went into the dealership with a financial plan but to my surprise BMW financial services provided a slightly better deal. I took it. The entire team was professional and courteous. I will most certainly return to buy my next BMW from this dealership. More