Richmond BMW

Very helpful with buyout of leased car from afar I leased a 235M series convertible from Richmond BMW in 2015 and it was delivered to me in Key West, FL where I live. I decided to buy the car at the I leased a 235M series convertible from Richmond BMW in 2015 and it was delivered to me in Key West, FL where I live. I decided to buy the car at the end of the leasing period, but it was still in Florida. Therefore, the agent I dealt with, Steve Lerner, had to navigate a reasonably complicated process related to the different tax structures in Virginia and Florida, as well as trying to get me the lowest price for the automobile. From the moment we began the process with a phone call to Steve from Florida, everything could not have gone more smoothly. When I arrived at the dealership in Richmond, he had all the necessary paperwork ready and was attentive and helpful with all aspects of the transaction. If I were again in the market for a BMW, I would definitely go to Richmond BMW, as I know I would get a good deal and great service. More

First time BMW owner Steve Lerner and Jessie Krak were AMAZING!! Outstanding customer service! Friendly, helpful, knowledgeable and respectful! Highly recommend! They mad Steve Lerner and Jessie Krak were AMAZING!! Outstanding customer service! Friendly, helpful, knowledgeable and respectful! Highly recommend! They made my first time BMW buying process a breeze! More

Personalized & knowledgeable Wow! What a great dealership with great people. We worked with Steve and Dan and they were just so helpful and knowledgeable I left without any reserv Wow! What a great dealership with great people. We worked with Steve and Dan and they were just so helpful and knowledgeable I left without any reservations. Steve has such knowledge and is just a joy to talk to. I would recommend this dealership to anyone looking for a new or used BMW. Thanks guys you rock! More

Easy to Work With I have purchased two cars from Steve Lerner at Richmond BMW over the past two years. One was a BMW and the other a used GMC truck. Both of my experi I have purchased two cars from Steve Lerner at Richmond BMW over the past two years. One was a BMW and the other a used GMC truck. Both of my experiences with Steve and all of the staff at Richmond BMW have been very professional and easy. I also highly recommend the service department as they make you feel comfortable with decisions and do their best to keep costs down as much as they can with a bimmer. More

Great Experience Had a great experience for my first time leasing a car. Steve Lerner was a pleasure to work with- very personable and efficient. I had time constraint Had a great experience for my first time leasing a car. Steve Lerner was a pleasure to work with- very personable and efficient. I had time constraints the day that I came in, and he made sure that everything was taken care of in a very timely fashion. I’m loving my new car! More

Class act After my car got totaled in an unfortunate accident, I found Richmond BMW to be a joy to do business with and highly recommend their dealership. S After my car got totaled in an unfortunate accident, I found Richmond BMW to be a joy to do business with and highly recommend their dealership. Steve Lerner s a salesman with genuine professional integrity. He made my car buying exerience painless and enjoyable. He is efficient, kind, and honest. I am grateful to have had the opportunity to work with him. Jeremy Galas, the shop foreman, was friendly and quickly addressed any questions/issues that I brought up. He was knowledgable and a fabulous asset to the collaborative effort of ensuring the highest quality of service. Additionally, Ashkay Mahale and Dan Weinberger showed compassion to my circumstances and were forthright in making sure I was well taken care of throughout the entire process of making my sales purchase. The entire team at Richmond BMW deserves accolades. More

Steve Lerner Review We had not bought a car in over a decade and although we are both scientist and I am an engineer, the electronics were amazing and complicated. We we We had not bought a car in over a decade and although we are both scientist and I am an engineer, the electronics were amazing and complicated. We were incredibly fortunate to get Steve as our sales person. He took us for a test drive and went through the cars features spending over an hour with us on just this part. We wanted a X3 4 cylinder turbo boost and were very particular about the safety features. We wanted the driving assisted package ZDA. Unfortunately we learned due to a shortage at the factory, the ZDA safety features would not be in production again at BMW until mid-summer. We talked over the importance of this package and agreed that continuing with safe driving practices would be just as important as the features in the ZDA package. Since I was to be the main driver, I had already told my husband I did not want or need this assistance package. In a test drive of a different company’s car I found these safety features mostly a distraction. At that point Steve went on line and over the next two days found us a build that was very close to what we wanted without the ZDA package. We were very impressed with how diligent he was towards getting us the car we wanted and that would satisfy all our needs. It was even the right color! What impressed us the most about Steve was that in the middle of this process he experienced a family crisis. He managed to stay focused although we knew this must be a very difficult time for him and his family. In general, when people show such compassion but work on resolving their personal issue with dignity and deep emotion while still assisting us, we know the nature of this man is honest and true. As a sales person this is exceptional and closed the deal for us. We love our x3 and know that in time we will understand all the amazing features and not to push the SOS button by mistake while sitting in our garage. OOPS! Even that guy was like the rest of the people at this dealership, very nice, concerned there was something wrong and if he could help. We will go in for a review with their "genius" to go through all of our questions relating to the cars operation in the next few weeks. Look forward to seeing Steve again and thanking him for being such a genuinely good person and salesman. More

Excellent salesmanship,customer service, pricing & selection This was our second experience leasing at Richmond BMW, including turning in a leased vehicle. Every person involved in our most recent experience was This was our second experience leasing at Richmond BMW, including turning in a leased vehicle. Every person involved in our most recent experience was knowledgeable, smart, and helpful. Our salesman, Steve Lerner, was excellent. More

Outstanding Sale for a new car I had not bought a car in well over a decade, Steve made the purchase of my new car exceptionally easy. Both my wife and I enjoyed the opportunity to I had not bought a car in well over a decade, Steve made the purchase of my new car exceptionally easy. Both my wife and I enjoyed the opportunity to work with Steve and all we could do was smile as we left the dealership with our new car. More