Richmond BMW

Was not crazy about the sales experience. Went out of state to purchase my BMW. The service Josh provides in Richmond though is amazing! Went out of state to purchase my BMW. The service Josh provides in Richmond though is amazing! More

Steve Lerner is the single best car salesman we have ever met. He is a treasure. BMW is lucky to have him. Truly. met. He is a treasure. BMW is lucky to have him. Truly. More

The dealer was very clean and efficient. My dealer communicated throughly from start to finish. My car was completed in a timely manner. My dealer communicated throughly from start to finish. My car was completed in a timely manner. More

Please recommend any available coupons to ofset cost, customer service was friendly and compassionate. Car was washed and serviced in a timely manner. customer service was friendly and compassionate. Car was washed and serviced in a timely manner. More

Sales was great. Financing was terrible. I was stuck waiting for 6 hrs with my 14 month old baby in the car. I’m disappointed that BMW finance did not want to work wi Financing was terrible. I was stuck waiting for 6 hrs with my 14 month old baby in the car. I’m disappointed that BMW finance did not want to work with me in spite of being a client of BMW since 2006 (almost 20 years). I felt like Kris was caught between a rock and a hard place and had to try to cheer me up as I was stressed the whole time due to my baby being outside in the car just waiting for me. More

I needed the scheduled service, state inspection, and recall repairs. All of the work was completed on time. The service agents also didn't keep me waiting, but traded off assignments to help all 3 of us recall repairs. All of the work was completed on time. The service agents also didn't keep me waiting, but traded off assignments to help all 3 of us who were waiting. More

Good customer service from everyone. Good comm. Very helpful. Very willing to discuss issues and provide guidance. Good comm. Very helpful. Very willing to discuss issues and provide guidance. More

Martin was excellent, Executional service, very accommodating and friendly, all staff were easy to work with. accommodating and friendly, all staff were easy to work with. More

Great place that takes care of me when I bring my vehicle in for service in for service More

Huge and his team are fantastic. Loved the way they understood the need and recommended the best vehicle suitable. Loved the way they understood the need and recommended the best vehicle suitable. More