Richmond BMW

Salesman was very polite and professional. He Apologized for the long wait to assist us in finalizing the sale. However the car was not ready due to detail work. Received car the evening of n He Apologized for the long wait to assist us in finalizing the sale. However the car was not ready due to detail work. Received car the evening of next day. Unfortunately we had to call several times to inquire what time the car would be delivered. Delay was longer than expected for a driver to deliver the car to our home. More

Excellent customer service. - staff is friendly, responsive. Very prompt and organized with their service- no unexpected delays. - staff is friendly, responsive. Very prompt and organized with their service- no unexpected delays. More

Excellent customer service. My service work was completed in a timely manner. The service advisor, Joshua Fogg, made sure that I was aware that he was available if I had any q My service work was completed in a timely manner. The service advisor, Joshua Fogg, made sure that I was aware that he was available if I had any questions. More

I dropped the car off after hours and they contacted me about any issues found. I then ok some to be corrected and passed on some. It was ready in a few hours after that. about any issues found. I then ok some to be corrected and passed on some. It was ready in a few hours after that. More

Marten was professional and very knowledgeable. The best experience I have ever had buying a car The best experience I have ever had buying a car More

Steven Lerner is a great salesman. He made the car buying process much easier than expected. He made the car buying process much easier than expected. More

Had a tire mss as function on i95 in Richmond and was towed on a Saturday night. I was on way to vacation trip. Though it was a delay till Monday getting repair in order and further delay for special o towed on a Saturday night. I was on way to vacation trip. Though it was a delay till Monday getting repair in order and further delay for special order tire, your folks made the delay bearable by providing top notch communication and arrive. I think it was justin who guided me thru process. He even helped me communicate with original dealer in Towson to clarify info on a warranty when I could not get them to respond. I only wish this were my home dealer snd not Towson BMW. More

Everyone at the dealership was very professional and eager to help. My salesman was ver knowledgeable about the X5 eager to help. My salesman was ver knowledgeable about the X5 More

I cannot recommend this dealership enough. We have traded in two cars and have purchased two new vehicles from Richmond BMW. They were incredibly courteous and welcoming, and knowledgeable abo We have traded in two cars and have purchased two new vehicles from Richmond BMW. They were incredibly courteous and welcoming, and knowledgeable about the cars. I like to talk details about cars and Mr. Khan had the new iX and i4 memorized in every detail. I was encouraged that this dealership cared enough to employ friendly people who are also intelligent. The sales manager is very bright and we were able to work out a very agreeable deal. You won’t go wrong here. More