Richmond BMW

Nick knows cars! Nick McNevin gave me excellent customer service when I visited Richmond BMW, but his best gift is his knowledge of cars and how to match them with a c Nick McNevin gave me excellent customer service when I visited Richmond BMW, but his best gift is his knowledge of cars and how to match them with a customer specific wishes and requirements. He’s a matchmaker and made a great match for me. More

Excellent Service Steve Lerner was excellent in taking time to go over my new BMW 330i, and made the whole experience much easier. Appreciate his customer service mind Steve Lerner was excellent in taking time to go over my new BMW 330i, and made the whole experience much easier. Appreciate his customer service minded style. Thank you Steve! More

Great Experience I had a great experience at Richmond BMW. Steve and the whole staff were knowledge, helpful, and very nice. The staff also did an excellent job to mak I had a great experience at Richmond BMW. Steve and the whole staff were knowledge, helpful, and very nice. The staff also did an excellent job to make the process buying experience smooth. Even as a first time buyer, I felt respected and like I was not being pushed to purchase. I very much recommend Richmond BMW based on my experience there. More

Excellent experience Steve Lerner was excellent to work with during our search for a car. We saw a Toyota highlander for sale here so went to check it out. Steve made us f Steve Lerner was excellent to work with during our search for a car. We saw a Toyota highlander for sale here so went to check it out. Steve made us feel welcome as soon as we walked in the door. He was patient and wanted to be sure this was the car that fitted our needs. He went over the car from front to back(even though it was not a BMW) and made sure we checked the car out completely. . I would highly recommend this dealership as well as Steve if you are in the market for a new or used car. You will not regret walking in the front door here. They also worked with us on our budget we had for the purchase and made it happen. More

Exceptional! Steve Lerner is by FAR the best there is. Just to give you the whole story- A few weeks ago, my 2016 320 (Also bought from Steve- see my review from S Steve Lerner is by FAR the best there is. Just to give you the whole story- A few weeks ago, my 2016 320 (Also bought from Steve- see my review from September 2016) was totaled so I was stressed out about finding another car at a good price. The second Steve found out about my accident, he called me to make sure I was ok (he was on vacation!) I advised Steve and Akshay that I really wanted an X3 for my next car but that I’m also under a budget and wouldn’t consider it over a certain price. To make a long story short, Steve and Akshay found me an X3 in Florida that was reasonably priced and they discounted it to ensure that it fit in my budget! They really went above and beyond to keep an existing customer and again, they won my business fair and square! The car had to be shipped from FLorida so I didn’t have it right away but Steve kept me updated everyday so that I knew exactly when it would be here. Since it’s brand new, they had to prepare it but Steve made sure it was done promptly so that I could have it as soon as possible. I really enjoyed working working with everyone at BMW they make the car buying experience actually fun and completely stress free. I also want to say that Anton is amazing! When my car was totaled I was so concerned but he reassured me that that’s the beauty of leasing...I can just walk away without any penalties. The paperwork for my X3 was really quick since I knew the contract as I had leased my 320. Nonetheless, I appreciated that Anton was quick while still explaining everything well. Thank you Steve, Akshay, and Anton for everything!! You guys are the absolute best and I love doing business with you! Also want to thank Tim Peterson in service for always being there to assist me. I haven’t had my X3 serviced yet but he was the best for my 320! He’s always responsive, keeps you up to date, and makes sure your car is ready in no time! More

Don't get taken advantage of Don't be taken advantage of .. get your car serviced at Midlothian BMW.. I took my car to Richmond BMW and found out I was being lied to about the cos Don't be taken advantage of .. get your car serviced at Midlothian BMW.. I took my car to Richmond BMW and found out I was being lied to about the cost of service and I quickly took my car to Midlothian BMW where the service adviser and manager was not out to make a quick buck. Alan was out right rude. He had the nerve to tell me maybe I should buy a new car. My car is a 2008 and it does not even have 100,000 miles and I keep it maintained when I paid $1800.00 for work performed on my car he never said I should get a new car. The lie came when he told me he was doing me a favor by giving me a discount... there was never a discount He wrote a quote and that quote was different than Midlothian BMW. Richmond's Bmw Integrity is definitely in question More

Friendly Service After searching for a car that met my criteria, I found one here and made the drive from PA to VA to check it out. Steve went out of his way to accomm After searching for a car that met my criteria, I found one here and made the drive from PA to VA to check it out. Steve went out of his way to accommodate us from the moment we contacted him about the car. We were greeted with smiles. We never felt pressured to purchase and no assumptions were made by the staff that we were purchasing. I highly recommend Richmond BMW, especially Steve. His sense of humor was refreshing and didn’t make us feel like we were in a typical dealership. More

Thanks, Steve Lerner! We appreciate you! We didn't find a BMW where we live so we drove 90 miles and found the price, quality, and customer service at Richmond BMW! We didn't find a BMW where we live so we drove 90 miles and found the price, quality, and customer service at Richmond BMW! More

Felt at home and everyone was so friendly and helpful Would recommend everyone I know to this dealership. Steven Lerner was so much fun and didn’t make me feel pressured. Was quick to answer all my questi Would recommend everyone I know to this dealership. Steven Lerner was so much fun and didn’t make me feel pressured. Was quick to answer all my questions and also help me with other options that I may want to consider in my car purchase. Very timely in his purchasing process and very helpful with questions I may have about my new car purchase. Called me that evening to give me even more info and to make sure I was happy with everything! Would buy another car from him in the future for sure😊 More

Excellent experience for my family My wife and son visited BMW dealership at the very end of our working day and were very tired but Steve hold on to our attention till the end. He is p My wife and son visited BMW dealership at the very end of our working day and were very tired but Steve hold on to our attention till the end. He is professional with great personality. I will highly recommend Steve. More