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Richmond BMW
Richmond, VA
1,221 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,221 reviews
January 23, 2019
The best dealership and Sales person in the Richmond area Steve is just an all around great guy and fun to talk to. I saw a BMW X1 I was interested in, contacted the dealer and Steve arranged for us to look a Steve is just an all around great guy and fun to talk to. I saw a BMW X1 I was interested in, contacted the dealer and Steve arranged for us to look at the car in the same day. Came back the next day and we worked up a deal within minutes - no hassle or stress. The whole dealership makes car buying easy and enjoyable. This let's you focus on what's important - your new car. More
by Tim H
Employees Worked With
Steve Lerner, Ashkay Mahale
January 22, 2019
Steve Lerner An AMAZING salesman. He made my purchase as effortless as possible! I purchased my car remotely, and he made it happen! I appreciate his profession An AMAZING salesman. He made my purchase as effortless as possible! I purchased my car remotely, and he made it happen! I appreciate his professionalism and friendliness. More
by Nothing
Employees Worked With
Steve Lerner
January 22, 2019
Excellent experience with Steve Lerner I recently purchased a BMW 330i from Richmond BMW. I live in Atlanta, however none of the local dealerships had the exact car I was looking for. I fou I recently purchased a BMW 330i from Richmond BMW. I live in Atlanta, however none of the local dealerships had the exact car I was looking for. I found a match at Richmond BMW and reached out to inquire about the car. Steve Lerner was my contact at the dealer and was exceptional throughout the process. Buying a vehicle over the internet is not easy and can be tricky. Steve was professional, quick to respond, and detail oriented throughout the process. He smoothly arranged all the logistics including all paperwork and shipping and ensured that I was comfortable throughout the process. We've had our car for about a month now and couldn't be happier. I give the highest recommendation to BMW Richmond and Steve Lerner. More
by stickshiftbmw
Employees Worked With
Steve Lerner, Anton Kulay, Ashkay Mahale
January 03, 2019
Professionalism + Resources = Top Service! Stopped in the Richmond location to check out their inventory and left that evening in a new car! Steve Lerner patiently answered my questions and hel Stopped in the Richmond location to check out their inventory and left that evening in a new car! Steve Lerner patiently answered my questions and helped locate cars I had seen on the website. Mr. Lerner was efficient, well-informed, and clearly experienced. Add his good sense of humor to the mix and you have an enjoyable car-buying experience. This is our household's third BMW. I spend a lot of time in my car (170k in 5yrs) and take driving, fuel efficiency, and comfort seriously. I visited BMW Welt in Munich last year and appreciated the tradition, the design considerations, and the history. The same values are honored by Mr. Lerner, Mr. Kulay, Mr. Shah and the team at Richmond BMW. Thanks! More
by WendyA.BMW
Employees Worked With
Steve Lerner, Anton Kulay, Jenish Shah
December 22, 2018
New car Great service, Steve was very helpful finding the model and style I wanted. He followed up and has taken time to answer my questions. I'd highly recom Great service, Steve was very helpful finding the model and style I wanted. He followed up and has taken time to answer my questions. I'd highly recommend reaching out to Steve. More
by BMWFan6
Employees Worked With
Steve Lerner
December 08, 2018
Fair and experienced salesman Steve did a great job. He was straight forward and worked well with my family. He has a lot of experience at this dealership. Thanks Steve Steve did a great job. He was straight forward and worked well with my family. He has a lot of experience at this dealership. Thanks Steve More
by boughtacar
Employees Worked With
Steve Lerner
December 01, 2018
Steve Lerner is Awesome! My husband and I have bought 4 BMW’s from Mr. Steve Lerner. He always provides incredible customer service. His knowledge and expertise is unsurpass My husband and I have bought 4 BMW’s from Mr. Steve Lerner. He always provides incredible customer service. His knowledge and expertise is unsurpassed. Steve has always made us feel that we are his only customer and treats us with respect at all times. We value Steve’s recommendations and consider his opinion on making such an important decision. Steve goes out of his way to make sure all our concerns and questions are addressed. Thank you Steve for all you do! Joe and Wendy Clare More
by clarenva
Employees Worked With
Steve Lerner, Anton Kulay
November 26, 2018
Excellent Service I was in need of a new car as mine was on the brink of breaking down, I contacted the dealership and Tim, Steve, Pam, and the rest of the gang over at I was in need of a new car as mine was on the brink of breaking down, I contacted the dealership and Tim, Steve, Pam, and the rest of the gang over at Richmond BMW worked hard to get me into a vehicle to fit my needs and budget. They were all very professional and kind. I feel confident I made the right choice and will refer anyone looking for a new or used BMW to look them up More
by msrozz71
Employees Worked With
Pam, and Jonathan the "Genius" , Steve Lerner, Jessie Krak, Tim St Clair
November 20, 2018
Steve Lerner-Excellent representative for Richmond BMW Steve Lerner was extremely helpful and service oriented. He went out of his way to get me in and out when I purchased my 4 Series. He has been very Steve Lerner was extremely helpful and service oriented. He went out of his way to get me in and out when I purchased my 4 Series. He has been very responsive to any concerns/issues and I would recommend both Steve and the Richmond dealership to anyone! I should also note I live in Fredericksburg and new to the area. I tried another dealership that was closer to me and they were horrible. I had a mechanical problem and drove the extra distance to Richmond and now wouldn't got anywhere else. Monty More
by Monty
Employees Worked With
Steve Lerner, Anton Kulay
November 07, 2018
Worst Car Buying Experience EVER I purchased a vehicle from out of state. Once I agreed to purchase the vehicle, the customer service changed significantly. Part of their policy is to I purchased a vehicle from out of state. Once I agreed to purchase the vehicle, the customer service changed significantly. Part of their policy is to take care of taxes, tag and title fees in house so you don't have to and they charge a fee for this. While I mentioned I would rather handle this myself, I agreed to their protocol. The paperwork was supposed to be sent to my DMV so I could receive my tag. After attempting to contact Andre twice because the DMV had not received the paperwork three weeks since I had purchased the vehicle, I was told by someone else that he no longer worked there. Then after calling seven times and speaking to several different people that assured me my paperwork would be sent and someone would call me back to confirm, I finally received a call from my lien holder stating they had received the paperwork (not the DMV). So I then had to go to my lien holder to get the paperwork and take it to the DMV. I finally received my tag two months after the purchase of the vehicle. The process to have the car shipped was also very lengthy. The photos did not display the amount of wear on the interior. I realize photos can't pick up every detail, but there was significantly more wear than I anticipated. There is also an issue with the Bluetooth that was not mentioned previously. The previous owner's information is permanently stored in the vehicle's Bluetooth system. I can delete the previous owner's info and connect to Bluetooth, but once the car is turned off and back on again, the previous owner's info is restored and my info is not found. I have attempted to contact Anton about this issue since he was Andre's manager but have not received any response. I called the service department at a Lexus dealership and they stated they had not experienced this issue. I searched forums online to no avail. I took the vehicle to a Lexus repair shop and they too, had not experienced the issue before. They attempted to fix the issue which cost $350, but it did not fix the issue. They believe the SD card was taken out of the vehicle and installed in another one at the dealership, which leaves the previous owner's info/data permanently burned into the Bluetooth system. The only solution is to get the original SD card back or replace the entire navigation system. I do not recommend this dealership to anyone. More
by Finch88
Employees Worked With
Andre Nelson, Anton Kulay
