Richmond BMW

Steve Lerner is the BEST! Steve Lerner did a wonderful job delivering our new 330i XDrive. Steve went above and beyond to welcome us to the dealership and review the car and al Steve Lerner did a wonderful job delivering our new 330i XDrive. Steve went above and beyond to welcome us to the dealership and review the car and all its features with me and my daughter. Steve is a friendly, exceedingly generous and approachable professional. He is a knowledgeable BMW representative and made certain that my daughter, who is the primary driver, was comfortable with the car we purchased. Steve made Richmond BMW a 5 Star experience and we will return to him when it's time to make another purchase. Thank you Steve! Working with you was a 5 Star experience! More

Fabulous Experience Great dealership, very professional, knowledgable, curious. We had Steven Lerner as our salesman and he went out of his way to make sure we were comfo Great dealership, very professional, knowledgable, curious. We had Steven Lerner as our salesman and he went out of his way to make sure we were comfortable, answered all our questions and was very knowlegable about the vehicle we bought. He worked with us curiously to make sure we left satisfied. He had Aaron Lopez meet with us to teach us all about the car's capababilities. Aaron was very knowlegable, respectful, professional and there was not one question we asked that he did not have the answer to as he walked us through all the programs. Thank you both for a wonderful experience, we absolutely enjoyed working with both of you. More

Thank you Steve We recently purchased a pre-owned Lexus GX460 from Richmond BMW. We worked with Steve Lerner and we were very pleased with his service. He made sure We recently purchased a pre-owned Lexus GX460 from Richmond BMW. We worked with Steve Lerner and we were very pleased with his service. He made sure he understood exactly what we were looking for and represented our position to management. With his help, we got the car we wanted at the price we wanted to pay. Steve was professional, friendly, forthright and willing to do what it took to satisfy our needs and make the sale. He also continued to provide service after the sale. We recommend him strongly. More

Thank you Steve! Steve was the perfect combination of being honest and upfront about the buying process and yet not pushy with anything (unlike many other dealers). He Steve was the perfect combination of being honest and upfront about the buying process and yet not pushy with anything (unlike many other dealers). He explained all minute details along with a comprehensive test drive and comparison with other similar models. Just amazingly insightful and supportive throughout the process. Thank you Steve! More

Thanks Steve Steve kept my wife and I entertained throughout the entire process. He was very upfront and helpful. Everything we asked for he made happen and I have Steve kept my wife and I entertained throughout the entire process. He was very upfront and helpful. Everything we asked for he made happen and I have 0 complaints. Thanks for the help Steve! We’ll be returning in the future! More

Smooth transaction with great service I’ve was on the market for a m235ix for a couple years before I decided to pull the trigger. I visited a lot of BMW dealers in the DMV area and none I’ve was on the market for a m235ix for a couple years before I decided to pull the trigger. I visited a lot of BMW dealers in the DMV area and none of them could compare to Richmond BMW. The team was super friendly and the process was great. I made an inquiry over the internet on Thursday. Friday morning Steve Lerner called and shared some details about the car. I was a out of town buyer so I didn’t want to waste a trip if the price wasn’t right. After about a hour we agreed on a OTD price and he managed to get his manager to hold the car for the following day. Saturday I was in the dealer at 10 and out by 12. I strongly recommend Steve at Richmond BMW. More

Amazing staff, great car selection Nick and Steve were very helpful in explaining the details of the car. Charles, was very helpful in the final negotiations. Would definitely recommend Nick and Steve were very helpful in explaining the details of the car. Charles, was very helpful in the final negotiations. Would definitely recommend. The customer service was excellent from all involved and follow-up was very thorough, More

An unreserved recommendation for Mr. Steve Lerner It was a pleasure doing business with Steve (Lerner) but a greater pleasure getting to know him. After looking for a used car for my UVa second y It was a pleasure doing business with Steve (Lerner) but a greater pleasure getting to know him. After looking for a used car for my UVa second year son for over two months (I have high standards and I'm allergic to BS), I chanced on a 2009 Lexus RX350 at Richmond BMW. Not the make or model for which I had been looking, but a nice looking vehicle nonetheless. Unfortunately, the dealership was closed on Sunday but a few hours later, Mr. Steve Lerner called us back (!). This just doesn't happen in the real world, and he couldn't have been more helpful. No pressure, but Steve verified the Lexus was still available and that it was as nice in person as it looked online. And then he went out of his way to make sure it was ready and waiting for me Monday night after driving up from work in Norfolk. Having been in too many car dealerships (new and used) recently, this was a surreal experience. I actually enjoyed everything from driving the car to making the purchase. Whether new or used, I absolutely recommend Richmond BMW, and I recommend, without reservation, that you go to Steve; I will! Louis (Poquoson, VA) More

The best service from Mr Lerner We have been dealing with Steve Lerner for years and he is outstanding, upfront and truthful. I recommend him to everyone that I speak too. We have been dealing with Steve Lerner for years and he is outstanding, upfront and truthful. I recommend him to everyone that I speak too. More

Amazing First Dealership Experience I’m a little late for the review but about a week ago I purchased a Nissan Sentra trade-in and Steve was the guy that made it so easy. This was my fir I’m a little late for the review but about a week ago I purchased a Nissan Sentra trade-in and Steve was the guy that made it so easy. This was my first time going to a dealership so obviously I was so nervous to go due to all the horror stories I have heard about salesmen but Steve was such a joy to work with and I could have asked for a better experience. My grandparents came with me and he made us all feel welcomed with no pressure to buy the car, he was patient with my questions, during the test drive, and getting all the paperwork settled. I seriously can not be more grateful for having him help me during this big transition. I highly, highly recommend Steve at Richmond BMW to assist any of your wants and concerns. He also has a great Long Island accent! More