Richmond BMW

We worked with Steve Learner to purchase a new x5. He was very responsive, knowledgeable and at not point did we feel pressured into making a purchase. He presented us a few different options and then took u very responsive, knowledgeable and at not point did we feel pressured into making a purchase. He presented us a few different options and then took us through the buying process. While it's not the most exciting process to sit through, Steve kept us entertained and comfortable throughout the process. His follow-up is fantastic and he made sure we were satisfied with everything. I highly recommend working with Steve if you are looking to make a purchase, whether new or used! More

Amazing team helping me with finding my dream car. Excellent finance team working with me to get accepted at a young age for a 2017 2ss camaro. 10/10 definitely recommend. Excellent finance team working with me to get accepted at a young age for a 2017 2ss camaro. 10/10 definitely recommend. More

Recently I decided to sell my BMW as I am moving to our beach house. I knew of Steve Lerner from past experiences at the dealership. The process was extremely easy and expedient, much better than I origina beach house. I knew of Steve Lerner from past experiences at the dealership. The process was extremely easy and expedient, much better than I originally thought. The appraisal was fair and we concluded the transaction in less than an hour. I would recommend Steve and the dealership to anyone interested in these great cars. More

Excellent experience at Richmond BMW. Mr. Lerner was extremely knowledgeable, professional and accessible. He helped make the trade and purchase process of my third BMW effortless. Would never go anywhe extremely knowledgeable, professional and accessible. He helped make the trade and purchase process of my third BMW effortless. Would never go anywhere else. Five star customer service all around! More

Steven Lerner was extremely and very proactive in responding to my questions on the car in question via a quick text or phone call. Steve is extremely knowledgeable about the cars he sells; he knows responding to my questions on the car in question via a quick text or phone call. Steve is extremely knowledgeable about the cars he sells; he knows his product. Very friendly to work with, with no high pressure sales gimmicks, making my decision between selecting a car from three other dealers, that much easier. On the day of purchase, Steve was extremely well organized and together with the business manager Mr.Dharanendra, actually made the car buying process quick and enjoyable. Would strongly recommend him and the dealership to my friends and family without reservation.. More

Steve was an excellent sales man. No pressure, but very responsive to all our questions and concerns. I would buy from Richmond BMW and Steve again! responsive to all our questions and concerns. I would buy from Richmond BMW and Steve again! More

Mr. Steve, Mr. Akshay, & Mr. Shashank were all excellent in assisting me as I purchased my first car. They made sure I understood what I was getting into while figuring everything out for my car. Without th in assisting me as I purchased my first car. They made sure I understood what I was getting into while figuring everything out for my car. Without them, this wouldn't have been possible and I appreciate all the power they put into making this happen. If I ever want to purchase another car(BMW) in the future, I will first start by contacting them because all three of them are amazing in what they do and I wouldn't pick anyone else when trying to find a car. The customer service was excellent and if you ever are looking into purchasing a car (BMW), hit them up at the Crown Richmond BMW dealership. Additionally, Mr. Steve explained how my car worked after the paperwork was done and really put in the time to make sure I understood how to operate each button and that the car was in perfect condition before I left with it. More

Everyone who addressed my issues was "first class." I had a complicated technical problem and they all demonstrated patience and knowledge. I especially want to recognize Steve Lerner who not only addr had a complicated technical problem and they all demonstrated patience and knowledge. I especially want to recognize Steve Lerner who not only addressed my problem but also showed me some features of my BMW that I was unaware of.Allen Grim was also very helpful and runs a great shop! More

Steve is AWESOME! He took the time to patiently walk me through the entire (exciting yet nerve-wracking) process of buying my first 'adult' car and then after the deal was sealed, spent an additional 30 mi through the entire (exciting yet nerve-wracking) process of buying my first 'adult' car and then after the deal was sealed, spent an additional 30 minutes walking me through all the features (some of which I didn't even know existed!). I never felt rushed and appreciate his thoroughness. And shout-out to Anton as well - he made the financing process a breeze. Thank you to everyone at Richmond BMW - I will definitely be back the next time I'm in the market for a car again. More

As always, Steve was incredible. He did everything possible for my brother and me to be able to purchase our first cars! He was extremely attentive and patient with us ensuring that we understood all possible for my brother and me to be able to purchase our first cars! He was extremely attentive and patient with us ensuring that we understood all of our documentation and our new vehicle. He is a great asset to Richmond BMW! More