Richmond BMW

Steven Lerner and Shashank Dharanendra were amazing! I had been working with Steve since May and wasn't completely sure what I wanted. I found a 2017 BMW 430i at the Richmond BMW location that I wanted t I had been working with Steve since May and wasn't completely sure what I wanted. I found a 2017 BMW 430i at the Richmond BMW location that I wanted to test drive. Steve was a pleasure to work with! And, very entertaining, I might add! :) Shashank made the loan process incredibly easy. Lots of small talk and laughing throughout the process. I never felt any pressure from anyone at the dealership. These 2 deserve 10 gold stars! Needless to say, I now have a beautiful 2017 BMW 430i! I couldn't be happier with the car or the experience! More

I had the most amazing experience with James Williams and his staff; Bobby and Shashank they where so professional.. They made purchasing a car EASY!! his staff; Bobby and Shashank they where so professional.. They made purchasing a car EASY!! More

Very professional staff. Our salesman Steve Lerner was extremely knowledgeable and very imformative. Vrry impressed by the service and the price. Thank you Steve Lerner. extremely knowledgeable and very imformative. Vrry impressed by the service and the price. Thank you Steve Lerner. More

Our Salesman, Steven Lerner, made our experience incredible! He was very outgoing, very informative and incredibly helpful with helping us decide if the car we were looking at was the best fit for incredible! He was very outgoing, very informative and incredibly helpful with helping us decide if the car we were looking at was the best fit for us. He took time to go over everything in the car on great detail. Very impressive. The finance manager Anton was equally patient, professional and very outgoing. I would highly recommend this dealership if you are looking for a no pressure very professional team! More

Any woman buying a car can put their full trust in Steve! Let me start by saying I hate sales people. I dread the idea of having to go car shopping, these guys just make me want to take a shower or something Let me start by saying I hate sales people. I dread the idea of having to go car shopping, these guys just make me want to take a shower or something. I found my daughters dream car at Richmond BMW, online, and was quickly put into contact with Steve. He sent me videos and photos of everything I asked for. He sent every response in such a timely manner too. I never felt degraded as a woman shopping, he was so patient, and never once did he try those "sales tactics" we have all come to dread. I had so much confidence in Steve that I didn't feel like I needed to drive out of state and bought our car sight unseen! Now if that hasn't convinced you, let me take this even further. In the process of this purchase my daily driver had to go to the shop for hail damage. My son's truck broke down and had to go to the shop, and my husband had left out of town for work. I was stranded with no vehicle. They DROVE my daughters car down to me in SC the very next day! I mean who provides customer service like this anymore!? Steve! Today is my first day with this car. I got a hand written thank you in the mail AND a phone call to make sure everything was to my satisfaction. I can not recommend Steve highly enough. It was like buying a car from my most trusted family member. More

Outstanding performance by Steve Lerner In the 3 years I’ve leased my BMW I’ve had many good experiences but only one totally outstanding performance and that was with Steve Lerner. He liste In the 3 years I’ve leased my BMW I’ve had many good experiences but only one totally outstanding performance and that was with Steve Lerner. He listened when I spoke, he educated me about how to manage the end of my lease and he was funny and kind throughout. To me, Steve is the very best that Richmond BMW has to offer. More

Steve gave such an informative overview of the vehicle’s systems. Almost encyclopedic. We felt very comfortable with our purchase. We’d buy from Steve again. systems. Almost encyclopedic. We felt very comfortable with our purchase. We’d buy from Steve again. More

All-Around Pleasurable Experience Steve was very knowledgable and passionate about the process. Additionally, I appreciated their level of seriousness to protect myself and the staff d Steve was very knowledgable and passionate about the process. Additionally, I appreciated their level of seriousness to protect myself and the staff during this pandemic. More