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Richmond BMW

Overview Reviews (1,308) Inventory (123)

Richmond BMW

Name: Richmond BMW
Address: 8710 West Broad Street, Richmond, VA, 23294, US
Telephone: (804) 887-2834
Rating: 4.6

4.6

1,308 Reviews

8710 West Broad Street, Richmond, Virginia 23294

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Sales: (804) 887-2834

Service: (804) 591-3435

Parts: (804) 591-3435

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Richmond BMW

Richmond, VA

Overview

Reviews

Vehicles

4.6

1,308 Reviews

Call Dealership (804) 887-2834

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8710 West Broad Street

Richmond, VA

23294

Directions

4.6

1,308 Reviews

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View 17 Awards

This rating includes all dealership reviews, with more weight given to recent reviews.

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View 17 Awards

Overview Reviews (1,308) Inventory (123)

Contact Richmond BMW

Sales: (804) 887-2834

Service: (804) 591-3435

Parts: (804) 591-3435

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communication buying experience Steve helpful recommend dealer Lerner purchase process inspection

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Showing 1,308 reviews

January 06, 2024

SALES VISIT - NEW

Very informative; no high pressure; answered all questions; very knowledgeable on hybrid vehicles. organized sales floor. questions; very knowledgeable on hybrid vehicles. organized sales floor. More

by pholderalion

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Kris Hafner

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January 06, 2024

SERVICE VISIT

It was great dealing with you all the service was outstanding and I would recommend anyone to bring there car to y'all outstanding and I would recommend anyone to bring there car to y'all More

by enriceveney90

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Ashkay Mahale, Lazarus Joyner, Travis Pearson

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January 06, 2024

SALES VISIT - USED

Would've been 5 stars across the board but from the moment of initial contact to after the deal was made I've witnessed two personality changes from Laz. At first, he was very informative and engaging. moment of initial contact to after the deal was made I've witnessed two personality changes from Laz. At first, he was very informative and engaging. After I sell my vehicle and bring my stock exhaust to be swapped back on, he's been unresponsive in answering my requests. I sold the car two days before I brought my exhaust in and told him the day I would bring it in so that my aftermarket exhaust can be uninstalled by the time I arrived. That did not happen. After arrival that Saturday, I was told the exhaust can be delivered to my home but its now been a week of no contact or update from Laz. Additionally, I paid to have the exhaust removed so I expected them to be prompt. With that being said, it hasn't been a professional relationship after I sold my car. Very unfortunate. Steve was extremely welcoming and kept me up to date the entire process, regardless of the simplicity of the process. He remained in touch and helpful. More

by Mike25

Recommend Dealer

Employees Worked With

Steve Lerner, Lazarus Joyner

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Jan 10, 2024 -

Richmond BMW responded

Mike, Thank you for sharing your experience, and I'm sorry to hear about the change in service you encountered. It's essential for customers to receive consistent and professional service throughout their entire interaction with a dealership. I would like to speak with you further about your experience, if you would please contact me at your convenience. JR Reihl, General Manager, 804-346-0833

January 04, 2024

SERVICE VISIT

I’ve had excellent customer service and clear communication on each of my visits to this BMW service location. communication on each of my visits to this BMW service location. More

by Melon23220

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Workmanship

Service Time

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Recommend Dealer

Yes

Employees Worked With

I don’t recall

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January 04, 2024

SALES VISIT - NEW

Great service and personal attention. Have been a customer for years and the friendly staff has always met my expectations. Thanks! Have been a customer for years and the friendly staff has always met my expectations. Thanks! More

by msabene

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Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Employees Worked With

Anneliese Bull

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January 03, 2024

SALES VISIT - USED

Sales team is very easy to work with; listened to my needs and delivered! I am pleased with my “new to me” purchase! needs and delivered! I am pleased with my “new to me” purchase! More

by erinallen21

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Kris Hafner, Anish (finance)

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January 02, 2024

SALES VISIT - NEW

We have worked with Steve Lerner for eight years. We have returned multiple times as he is great to work with. We have returned multiple times as he is great to work with. More

by Dunna

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Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Steve Lerner

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December 28, 2023

SALES VISIT - NEW

The service provided with the purchase of my new vehicle was great! Very personal and professional was great! Very personal and professional More

by rdc

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Steve Lerner, Lazarus Joyner

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December 21, 2023

SERVICE VISIT

Great customer service, great service, clean store, everyone is friendly, and a great great location. everyone is friendly, and a great great location. More

by zeke

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Travis Pearson, Allen Grim

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December 13, 2023

SALES VISIT - USED

Recently bought a used 2016 M3 from here. Steve Lerner was beyond awesome in helping me get the car as I had to travel out of state. Process was incredibly smooth even though my travel wasn’t Steve Lerner was beyond awesome in helping me get the car as I had to travel out of state. Process was incredibly smooth even though my travel wasn’t and they were closed. Steve worked on everything before hand to just make it really easy for me to get in and out as I had a long drive back to Texas. Overall highly recommend the dealership and special kudos for being so patient and helpful to Steve. He was superb. Overall had a great time with Steve and Richmond BMW and now have the car I was willing to wait for. Highly recommend this place and its service mindset. Travis M More

by Travis M

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Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Steve Lerner, Lazarus Joyner

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Richmond BMW

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