Back

Richmond BMW

Richmond, VA

4.6
1,318 Reviews

8710 West Broad Street

Richmond, VA

23294

Directions

By Type

Showing 1,318 reviews

February 10, 2025

A recall on a part was ordered and I was called To have it replaced. My appointment was made on a certain day and the part was replaced within an hour. ❤️ More

by sdking16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Pearson, Allen Grim
February 10, 2025

Very friendly and efficient Thank you to all the service department especially Tom and Aaron More

by unidmarty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
February 09, 2025

Loved how we were welcomed at the door by several people when we first arrived. More

by lross7662
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
February 08, 2025

I had the unfortunate experience of buying a car here this January into February 2025. My salesman was useless and practically impossible to get a hold of, often sending my calls to voicemail and ignorin More

by Jordan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lazarus Joyner
Feb 14, 2025 -

Richmond BMW responded

I’m sorry to hear your experience did not meet expectations. We strive for professional and responsive service, and it’s disappointing to hear we fell short. I’d appreciate the opportunity to discuss this further and address your concerns. Please reach out to me directly. Ric Vitek, General Manager, (804) 346-0833

February 07, 2025

Steve Lerner is by far the best car salesman I have ever had. So genuine, had my best interest at heart, knew the cars, and went over and above many times. Thomas was super great too as the used car mana More

by Kdmcminn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas, Steve Lerner
February 05, 2025

Took car in for an admittedly complicated repair, replacing a diesel particulate filter as well as some routine maintenence. Took well over a month to complete the repair. Felt the services were heav More

by pete.buck63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom
Feb 11, 2025 -

Richmond BMW responded

I apologize for the delay and lack of communication during your repair. We aim for quality service and transparency, and I regret that we fell short. Please contact me directly so we can address your concerns, especially the exhaust issue. Ric Vitek, General Manager, (804) 346-0833

February 04, 2025

Josh communcated with me while my X5 was being serviced. The work was completed in a timely manner. I will continue to have my vehicle served here. More

by stanyuke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
February 03, 2025

There were Attentive and prompt responses to an online purchase and everything was handled quickly and efficiently. More

by sounbwoy2004
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
February 01, 2025

Josh was amazing! He was super attentive and kept us updated through the whole process. Highly recommend! More

by Jaki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua, Travis Pearson, Allen Grim
January 30, 2025

Awesome experience! Martin was a pleasure to work with. I highly recommend working with Martin for your sales experience. More

by BMW X6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martin Wahba