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Richmond BMW

Richmond, VA

4.7
1,298 Reviews

8710 West Broad Street

Richmond, VA

23294

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Showing 1,298 reviews

December 31, 2024

I am on my fifth BMW from this dealership (since the 90's) and would never go anywhere else! Great customer service, great cars, great experience! More

by peters6107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Pearson, Allen Grim
December 30, 2024

While the product is excellent, I was disappointed in the inability to solve problems and the overall lack of communication. More

by Brad Marrs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lazarus Joyner
Jan 01, 2025 -

Richmond BMW responded

I am sorry to hear you had this experience at our dealership. I want to assure you that this is not the level of service we strive to provide , and we will be contacting you to better understand your situation and addressing your concerns.

Jan 03, 2025 -

Richmond BMW responded

Brad Marrs, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

December 30, 2024

The service man was very,very nice to meandhelp me a lot. Thank you. The prices are just to high.Need needed more work to my car.Its just to hight to get the repair done.I love my BMW.I will be coming back. More

by Vickiecoleman3316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thmas
December 26, 2024

The dealership is always attentive and provides excellent follow up and price estimates. Service was delivered on time and as estimated More

by gteagno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Pearson, Allen Grim
December 26, 2024

Steve Lerner is the best! Beyond knowledgeable and helpful through the entire purchase of my first BMW. 10/10 More

by rsmith1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
December 25, 2024

Best experience at a car dealership. All team members were extremely professional and thorough in their explanation and interactions. More

by SS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martin Wahbe
December 23, 2024

Jonathan was great! He started with assisting me with the viewing of two different BMWs, after we talked about the comparisons between the X1 and X2, we took the X1 for More

by Jakia Chalmers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan
December 23, 2024

I had a wonderful experience during my last visit for service at Richmond BMW. Mike, my advisor, was ever courteous and professional. He provided me k sights on my next service Ms that are due and answer More

by reuben.essandoh
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Grim
December 19, 2024

The sales associate was very helpful and understanding with helping me finding my new vehicle. More

by Spruill.Brittany
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
December 17, 2024

My experience with Steven Lerner has been wonderful yet again! He has helped me with a couple cars so far and he is the most knowledgeable salesman for BMWs, their latest features, older models and feature More

by UB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Lerner