Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Richmond BMW
Richmond, VA
1,221 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,221 reviews
December 15, 2020
Steve Lerner was great work with. He provided an extensive overview of my BMW X3 fleet vehicle. He was knowledgeable and personable. I will definitely work with him in the future. extensive overview of my BMW X3 fleet vehicle. He was knowledgeable and personable. I will definitely work with him in the future. More
by nicole.reynolds
Employees Worked With
Steve Lerner
December 15, 2020
Steve Lerner went above and beyond in making my purchase seamless and fun!!! Ask for Steve next time you want the best customer service! Thank you!!! I am so happy with my used 2016 Fiat! seamless and fun!!! Ask for Steve next time you want the best customer service! Thank you!!! I am so happy with my used 2016 Fiat! More
by marilyns88
Employees Worked With
Steve Lerner
December 10, 2020
I highly recommend Steve Lerner. We have bought several cars from Steve over the years; most recently a BMW 7. Steve was extremely helpful during the entire process...from ordering to delivery! He is ver cars from Steve over the years; most recently a BMW 7. Steve was extremely helpful during the entire process...from ordering to delivery! He is very attentive to details and spent over two hours with me going over my new car and mentioned that I could contact him if I had any further questions. Steve will help you with all your auto needs! More
by ced
Employees Worked With
Steve Lerner
December 09, 2020
Steve Lerner provided excellent service and was very attentive to all details of my recent purchase. He was very responsive and took the time to go over the vehicle's features. Highly recommend. attentive to all details of my recent purchase. He was very responsive and took the time to go over the vehicle's features. Highly recommend. More
by Wirt
Employees Worked With
Steve Lerner
December 04, 2020
I have purchased multiple cars from Steve and he is great wot work with. He provides honest feedback and makes the experience very smooth and accommodating. Highly recommend Steve if you are looking at a B wot work with. He provides honest feedback and makes the experience very smooth and accommodating. Highly recommend Steve if you are looking at a BMW. More
by jd
Employees Worked With
Steve Lerner
December 02, 2020
Just bought my second BMW from Steve Lerner, and my wife and I couldn’t be happier with our experience. Steve was a good listener, he was very attentive to our needs and respectful of our time, and we never and I couldn’t be happier with our experience. Steve was a good listener, he was very attentive to our needs and respectful of our time, and we never felt any pressure from him. We felt very confident that he would find us our “perfect” car—and he did. AFTER the sale, he gave us a very detailed and much-appreciated “tutorial” regarding all the functions and features of our car. The entire team at Richmond BMW is strong, but in our opinion, Steve is the best. More
by JKL
Employees Worked With
Steve Lerner
December 01, 2020
I originally inquired about a used Jeep Wrangler. I changed my mind and explained to Steve what I was looking for in a vehicle. He listened and let’s just say I ended up with a very nice Lexus truck. S changed my mind and explained to Steve what I was looking for in a vehicle. He listened and let’s just say I ended up with a very nice Lexus truck. Steve was very personable and helpful. I highly recommend Steve! More
by ericaJo
Employees Worked With
Steve Lerner
November 22, 2020
I have known Steve for more than 10 years. He is very knowledgeable, responsive and an advocate for his customers. He takes the time to identify his customer’s needs and preferences and works very hard t knowledgeable, responsive and an advocate for his customers. He takes the time to identify his customer’s needs and preferences and works very hard to meet them. He does not use high pressure tactics but have me the time and information to make a good decision. I highly recommend him. More
by Anonymous
Employees Worked With
Steve Lerner
November 21, 2020
Highly recommended!!!!! Steve makes purchase processes very smooth. He has been working here for a very long time and he will get you what you are looking for. He is really nice and very professional. Tru very smooth. He has been working here for a very long time and he will get you what you are looking for. He is really nice and very professional. Trust him When you buy your next BMW from him. Thank you Steve!!!! More
by G05xdrive
Employees Worked With
Steve Lerner
November 11, 2020
This is the 2nd car I have purchased from Steve Lerner. He kept in constant touch with me since I purchased the 1st car from him (9 1/2 years ago) with really nice cards and calls. He is such a nice pers He kept in constant touch with me since I purchased the 1st car from him (9 1/2 years ago) with really nice cards and calls. He is such a nice person and very easy to work with. I would certainly recommend him to my family and friends. More
by donnafrench362
Employees Worked With
Steve Lerner
