Richmond BMW

Everyone who addressed my issues was "first class." I had a complicated technical problem and they all demonstrated patience and knowledge. I especially want to recognize Steve Lerner who not only addr had a complicated technical problem and they all demonstrated patience and knowledge. I especially want to recognize Steve Lerner who not only addressed my problem but also showed me some features of my BMW that I was unaware of.Allen Grim was also very helpful and runs a great shop! More

Steve is AWESOME! He took the time to patiently walk me through the entire (exciting yet nerve-wracking) process of buying my first 'adult' car and then after the deal was sealed, spent an additional 30 mi through the entire (exciting yet nerve-wracking) process of buying my first 'adult' car and then after the deal was sealed, spent an additional 30 minutes walking me through all the features (some of which I didn't even know existed!). I never felt rushed and appreciate his thoroughness. And shout-out to Anton as well - he made the financing process a breeze. Thank you to everyone at Richmond BMW - I will definitely be back the next time I'm in the market for a car again. More

As always, Steve was incredible. He did everything possible for my brother and me to be able to purchase our first cars! He was extremely attentive and patient with us ensuring that we understood all possible for my brother and me to be able to purchase our first cars! He was extremely attentive and patient with us ensuring that we understood all of our documentation and our new vehicle. He is a great asset to Richmond BMW! More

Steve was quick to respond to calls, texts and emails. Between Steve and his manager Tommy they helped make the process easy. The car was ready, detailed and waiting for pick up when we arrived. Thank you Between Steve and his manager Tommy they helped make the process easy. The car was ready, detailed and waiting for pick up when we arrived. Thank you Steve! More

Steven Lerner was very helpful and always responded to my texts , calls, and emails very quickly in a timely fashion. Very transparent and friendly to work with and didn't pressure me into buying and made th texts , calls, and emails very quickly in a timely fashion. Very transparent and friendly to work with and didn't pressure me into buying and made the process very quick for me. Would recommend him to my friends and family. More

We went into Richmond BMW to buy a Hyundai Tucson for our son. Working with Steve was a breeze. We were treated like we were there to buy the most expensive BMW on the lot! Definitely worth checking out, son. Working with Steve was a breeze. We were treated like we were there to buy the most expensive BMW on the lot! Definitely worth checking out, even if you aren't in the market for a BMW! More

Took a leap of faith and purchased a 2019 BMW 230i Took a leap of faith and purchased a 2019 BMW 230i convertible to be shipped to Florida after having a relative in Richmond inspect the car. Our sal Took a leap of faith and purchased a 2019 BMW 230i convertible to be shipped to Florida after having a relative in Richmond inspect the car. Our sales rep, Nicholas Briley, worked tirelessly over the holidays to complete the transaction. The level of service is exactly what one would expect from BMW. Our car arrived quickly and in pristine condition. Richmond BMW and Nicholas exceeded our expectations. Best car buying experience we have ever had. More

If you want a guy to jump hurdles for you, Steve is your guy. I couldn’t keep up. The deal was easy and he explained everything that concerned me. He’s also just a nice guy to talk with and share stories. guy. I couldn’t keep up. The deal was easy and he explained everything that concerned me. He’s also just a nice guy to talk with and share stories. More

Steve is a wonderful person to deal with. He went more than the extra mile to make my experience an extremely pleasant one. He along with Tommy are top notch in my book. You will definitely be please wit than the extra mile to make my experience an extremely pleasant one. He along with Tommy are top notch in my book. You will definitely be please with the service Steve delivers. Robin E. More

I chose Richmond BMW even though I drove 100 miles to shop there! The service I received was everything I had expected from their reputation. Steve Lerner helped me find exactly what I wanted, explained shop there! The service I received was everything I had expected from their reputation. Steve Lerner helped me find exactly what I wanted, explained a lot about the car’s features before I even bought it. I would highly recommend Steve and Richmond BMW. More