Richmond BMW

The service department at Crown BMW is exceptional! From the convenient drop off service, to the attentive customer service representative (Thomas Natale) calling to make certain that I was always info From the convenient drop off service, to the attentive customer service representative (Thomas Natale) calling to make certain that I was always informed about what’s going on, to the video that the technician sent outlining what they were seeing and recommending, This dealership is what I envisioned when purchasing a high end luxury vehicle. They do not disappoint! I am thoroughly satisfied with the service they provide and they will certainly get my business from now on. More

As soon as I walked into Richmond BMW I was greeted with friendly courteous people and a beautiful showroom. They answered all my questions. Showed me the car I was interested in buying..the price was ri friendly courteous people and a beautiful showroom. They answered all my questions. Showed me the car I was interested in buying..the price was right, so I bought the vehicle. It was a great experience easy. More

The dealership has excellent service and the adviser (Steven Lerner) excellent explaining the function of the car in detail (Steven Lerner) excellent explaining the function of the car in detail More

Everyone was so friendly and the sales team was very helpful, The finance Manager was very professional and patient to explain all the contracts to us. I thank the Richmond BMW staff for everything. helpful, The finance Manager was very professional and patient to explain all the contracts to us. I thank the Richmond BMW staff for everything. More

I am very happy with the way my last visit on April 30 was handled. I took the car in for a state inspection and waited on it. It was done on time and I got a complimentary car wash as well. Josh, the ser was handled. I took the car in for a state inspection and waited on it. It was done on time and I got a complimentary car wash as well. Josh, the service advisor, was very caring and kept me posted of the developments. I also really like the video taken by the mechanic. Keep up the good work guys! More

Excellent service! My service advisor Tom is always very helpful and pleasant! Devin does a great job—love his videos! My service advisor Tom is always very helpful and pleasant! Devin does a great job—love his videos! More

I received Great service during my visit. Professional curtesy was displayed throughout my vehicle purchase. Each associate greeted me with a smile. Professional curtesy was displayed throughout my vehicle purchase. Each associate greeted me with a smile. More

Advisors are pleasant and try to keep you updated on vehicles progress. Technician doing state inspection noticed one tire was not the same as the other 3 (all tires purchased at same time), kudos to t vehicles progress. Technician doing state inspection noticed one tire was not the same as the other 3 (all tires purchased at same time), kudos to technician since I've had tires x 3 yrs. More

Very polite and keeps you informed also allows you to go and look at car while being serviced and look at car while being serviced More