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Richmond BMW

Richmond, VA

4.7
1,221 Reviews

8710 West Broad Street

Richmond, VA

23294

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Showing 1,221 reviews

August 03, 2021

Steve was outstanding - very honest, funny, and most of all, helpful. My first time buying a used vehicle and it couldn’t have been easier or faster. Can highly recommend! More

by AggusBrowning
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
July 09, 2021

I would highly recommend Steve at richmond bmw on Broad - very patient and knowledgeable. Appreciate the attention to details. We love our new car. thanks Steve! More

by greg.sitkiewicz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
Jul 14, 2021 -

Richmond BMW responded

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

June 30, 2021

Highly recommend Steve Lerner, it was my first time purchasing a car and Steve was very professional and knowledgeable. He ensured all my concerns with the vehicle were addressed since it was a used ca More

by Naveed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
Jul 07, 2021 -

Richmond BMW responded

Hi Naveed, thanks so much for rating us so high! Be safe on the road!

June 03, 2021

For 3 months straight I had been back and forth to Richmond BMW and worked with Steve every time. When I first met him, I knew he was trying to sell me a car (weird I know) it felt more like he was he More

by Chrissy M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
Jun 03, 2021 -

Richmond BMW responded

Chrissy M., thank you again for taking the time to let us know how we did!

May 25, 2021

Highly recommend Steve Lerner of Richmond BMW. Steve was able to help me select the perfect car for me. He is knowledgeable, professional, and caring. He was very helpful in walking me through all the featu More

by Amiel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
May 24, 2021

Great place for driven people! Highly recommend Steve and Akshay for everything new car related :) very nice professional and supportive members! Went above and beyond for me and taught me a lot about my new More

by Polarjcc978
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
May 26, 2021 -

Richmond BMW responded

Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!

May 20, 2021

This is the third vehicle we have bought or leased with salesman Steve Lerner through Richmond BMW, and we couldn't be happier. Richmond BMW is a fantastic dealership and Steve is a thorough, hardworking, More

by Lizweisman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
May 25, 2021 -

Richmond BMW responded

Lizweisman, thanks so much for rating us so high! Be safe on the road!

May 11, 2021

Had a great experience at Richmond BMW. The salesman, Steve Lerner, was very informative and thoroughly explained multiple options in purchasing an X5 SUV. He kept me informed through each and every step More

by jschukman
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
May 12, 2021 -

Richmond BMW responded

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

May 10, 2021

Enjoyed dealing with bmw of Richmond Steve Lerner is the best .he help me with what I wanted and made everything go smoothly thank you I love my new car More

by Sherrybernal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
May 11, 2021 -

Richmond BMW responded

Thank you for taking the time to leave us this positive review! Have a wonderful day!

May 07, 2021

Experience has been great at Richmond BMW. Everyone is friendly and very helpful. Steve Lerner was amazing. He took his time to explain everything and made sure the purchase experience went smoothly. Stev More

by Taurik Haddad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lerner, Anton Kulay
May 10, 2021 -

Richmond BMW responded

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

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