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Richmond BMW
Richmond, VA
1,221 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 15, 2022
Steve Lerner is the man! He was very friendly and incredibly helpful. He took the car to a third-party for a PPI and spent time with me to get it all set up for me to hit the He was very friendly and incredibly helpful. He took the car to a third-party for a PPI and spent time with me to get it all set up for me to hit the road. Richmond BMW picked me up from the train station and were very courteous and helpful throughout the entire purchase! I would consider making the 2 hour trip from DC to work with them again because of how pleasant the experience was! More
by sreeves
Employees Worked With
Steve Lerner
February 25, 2022
Steve Lerner assisted me in a buy-back transaction for my 2013 BMW 650ci. His professionalism, courtesy and wonderfully pleasant demeanor resulted in an extraordinary timely completion of this transaction. I 2013 BMW 650ci. His professionalism, courtesy and wonderfully pleasant demeanor resulted in an extraordinary timely completion of this transaction. I was under a bit of a time crunch to complete this buy-back and he went out of his way to ensure that I met my deadline. I have purchased multiple cars from this dealership, but Steve was not one of the salespersons with whom I had previously dealt but he will definitely be the next! More
by nlkennedy
Employees Worked With
Steve Lerner
January 01, 2022
Best BMW dealer by far..My fiance has ben raving about this dealership for quite some time and now I see why! Steve Lerner was extremely knowledgable and provided me with the best car shopping experience. this dealership for quite some time and now I see why! Steve Lerner was extremely knowledgable and provided me with the best car shopping experience. Honest, trustworthy, and the most aggressive pricing - what more could you ask for! Absolutely loving my new X3m40i :) 10/10 - Thank you Steve and Akshay!! More
by jessicawitchie93
Employees Worked With
Steve Lerner, Ashkay Mahale
January 01, 2022
Complete liars and they pulled a complete bait and switch from when I got a written quote through email to when I was in the dealership the very next day with absolutely nothing having changed. They had the from when I got a written quote through email to when I was in the dealership the very next day with absolutely nothing having changed. They had the vin# and accurate info including odometer reading. They’re just not honest. Will never go back. More
by M5F
Employees Worked With
Sales guy
December 28, 2021
Steve Learner walked me through my lease buyout with ease. I’ve never had a better experience buying an automobile! He was prepared and reviewed everything with me. I didn’t feel rushed or uneducated ease. I’ve never had a better experience buying an automobile! He was prepared and reviewed everything with me. I didn’t feel rushed or uneducated about my purchase. A big Thanks!! More
by Pjincarolina
Employees Worked With
Steve Lerner
December 15, 2021
Steve Lerner has gone above and beyond for us. He was able to secure an X5 45 E for us on short notice, and deliver it as promised before the end of the year. He kept us up to date on the order build pro able to secure an X5 45 E for us on short notice, and deliver it as promised before the end of the year. He kept us up to date on the order build process as soon as information was available. Steve was a pleasure to work with. This is the second BMW we have bought with him. I would highly recommend you seek him out at Richmond BMW. More
by j.joelbennett
Employees Worked With
Steve Lerner
December 03, 2021
Richmond BMW's customer service is great. Soon as I walked through the door I was greeted and shown right where to go. Steven Lerner is an amazing sales manager. He took the time out to have all the pa walked through the door I was greeted and shown right where to go. Steven Lerner is an amazing sales manager. He took the time out to have all the paperwork ready for me to sign. Even took the time out to walk me through my car, including all the features on the inside. Which most sale representative or managers won't do. And thank you to the manager of the dealership for working with me. I appreciate everyone there thank you so much! I can't wait to work with everyone again. Happy Customer Shaquona Kelly More
by Kelly_shaquona
Employees Worked With
Steve Lerner, Anton Kulay
September 16, 2021
Steve Lerner helped me purchase my car when my lease ended. He was fabulous from start to finish. Steve was efficient and by far the best car dealer I have ever encountered!! ended. He was fabulous from start to finish. Steve was efficient and by far the best car dealer I have ever encountered!! More
by HannahB
Employees Worked With
Steve Lerner
