Richmond BMW

The service provided with the purchase of my new vehicle was great! Very personal and professional was great! Very personal and professional More

Great customer service, great service, clean store, everyone is friendly, and a great great location. everyone is friendly, and a great great location. More

Recently bought a used 2016 M3 from here. Steve Lerner was beyond awesome in helping me get the car as I had to travel out of state. Process was incredibly smooth even though my travel wasn’t Steve Lerner was beyond awesome in helping me get the car as I had to travel out of state. Process was incredibly smooth even though my travel wasn’t and they were closed. Steve worked on everything before hand to just make it really easy for me to get in and out as I had a long drive back to Texas. Overall highly recommend the dealership and special kudos for being so patient and helpful to Steve. He was superb. Overall had a great time with Steve and Richmond BMW and now have the car I was willing to wait for. Highly recommend this place and its service mindset. Travis M More

Exceptional Service from Steve Lerner - A Seamless BMW X3 Purchase Experience! I recently had the pleasure of working with Steve as my car sales assistant, and I am beyond delighted with the exceptional s Purchase Experience! I recently had the pleasure of working with Steve as my car sales assistant, and I am beyond delighted with the exceptional service he provided throughout the entire process of purchasing my BMW X3. From start to finish, Steve exemplified a level of professionalism, knowledge, and genuine kindness that truly set him apart. Steve's expertise in the automotive industry was evident from the moment we began discussing my preferences and needs. He not only possesses an in-depth knowledge of the BMW X3 but also guided me in the right direction, ensuring that my final choice perfectly aligned with my requirements. His patience throughout the decision-making process was commendable, and he took the time to address all my queries and concerns, making me feel confident and well-informed. What truly stood out about Steve was his personable nature. He shared captivating stories and valuable tips and tricks, creating a friendly and comfortable atmosphere. This not only made the car-buying experience enjoyable but also demonstrated his commitment to building a genuine connection with his clients. I am now the proud owner of a BMW X3 that exceeds my expectations, and I owe it all to Steve's exemplary service. I cannot thank him enough for his outstanding assistance, and I wholeheartedly give him a 10/10 recommendation. If you're in search of an excellent sales professional who goes above and beyond, look no further than Steve. He's not just a sales guy; he's a true partner in ensuring you drive away with not just a car but an exceptional experience. Thank you, Steve! More

Got into a bind driving my new IX in Richmond without realizing that I have < 25% charge on my battery and about 90 miles to go to get home. There were no compatible chargers in my area (believe it!). realizing that I have < 25% charge on my battery and about 90 miles to go to get home. There were no compatible chargers in my area (believe it!). So, I called BMW of Richmond and spoke with Steve Lerner who was very kind and understanding and allowed me to come to the dealership and fill my battery to 50% (more than enough to get home). He was a life saver and a really nice guy. Next time I am in the market to purchase a new BEEMER, I'm going to Steve! Thanks Steve! M More

Steve was awesome and excellent communication. Akshay and jenish were hands on with everything and got me great deal with the bank. Best car buying experience ever. Definitely coming back to buy a Akshay and jenish were hands on with everything and got me great deal with the bank. Best car buying experience ever. Definitely coming back to buy another car. More

11/10/22 Yesterday, I dropped my BMW off for general maintenance. Today, I noticed that all of my presents had been erased…. even the ability to use my car phone. So, I went back to BMW and met with Ste maintenance. Today, I noticed that all of my presents had been erased…. even the ability to use my car phone. So, I went back to BMW and met with Steve Lerner. He was very knowledgeable about re-setting my presents and he took time to explain the things he was doing. Luckily, this was my second time within 3 years that Steve helped me. So glad Steve is part of the team at BMW in Richmond, VA. More

Have worked with Steve Lerner on and off for the last couple of years as we have been looking for an X5 M for my wife. He has always been helpful from day one to try and find a perfect car to meet her i couple of years as we have been looking for an X5 M for my wife. He has always been helpful from day one to try and find a perfect car to meet her interests/needs. We finally found the right car however, the current shortage in cars threw another wrinkle he went above and beyond to try and get the car from another dealership but they weren't interested in trading. Steve suggested we contact that dealership directly to make sure we got what we wanted. Steve is not a car salesman but rather a car consultant/advisor - recommend you speak with him before making your next BMW purchase. Gary Gore More