Back

Richmond BMW

Richmond, VA

4.6
1,305 Reviews

8710 West Broad Street

Richmond, VA

23294

Directions

By Type

Showing 1,305 reviews

August 01, 2024

We were very pleased with the service. They were very kind and pleasant. Couldn’t do enough for us. Thank you, Patricia Linton More

by Patricia Linton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The guy that helped us was Von.
July 31, 2024

Very nice dealership and this is our 2nd experience. Steven Lerner was the reason we came back. Easy to talk to and does what he says he is going to do without any hassles. We will definitely be back f More

by barryladin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael the finance manager, Steve Lerner, Lazarus Joyner
July 31, 2024

Stephanie Moreno - extremely helpful, knowledgeable. Always followed up. We will return to purchase another soon. More

by alsykes4
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Moreno - Sales- 5 Stars
July 28, 2024

We have been customers of Richmond BMW for over 20 years. The service quality is always top notch. I highly recommend them. More

by Long_standing_customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Gemello
July 28, 2024

excellent product, great service - always followed up when promised and very responsive to my questions More

by tkirchmaier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalid, Lazarus Joyner
July 27, 2024

I got screwed as soon as I got my car towed to that place, my car hasn’t worked since More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Timothy
Aug 01, 2024 -

Richmond BMW responded

Hi, I’m sorry to hear about the issues with your car after it was towed to our facility. This situation is unacceptable, and we need to make it right. Please contact me directly so we can address your concerns and find a solution. Joe Amra, General Manager, (804) 346-0833

July 26, 2024

The staff was very knowledgeable about vehicles and features that were available. Staff were friendly, polite and eager to work with clients. More

by Penny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martin Wahen, Lazarus Joyner
July 25, 2024

I walked in with one car and out with a beautiful new BMW thanks to the sales team that made it possible. It was low pressure and high energy with really good comparative information that helped with my deci More

by Ewellford
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
The Manager, Steve Lerner
July 02, 2024

I use Richmond BMW to service my vehicle and I am always pleased with the thoroughness and quality of their work More

by rocky.waldrop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Stevens
June 24, 2024

Great service. Tom is my service manager and he is a pleasure to deal with More

by tc73599
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Grim
...
12
...