Richmond BMW

The service was great and everyone was helpful and friendly. Also the wait time was less then I expected friendly. Also the wait time was less then I expected More

The sales woman Stephanie was the only person. who acted like they cared. Everyone else treated me like my money was not needed. There was no urgency to get the vehicle ready for purchase. I was who acted like they cared. Everyone else treated me like my money was not needed. There was no urgency to get the vehicle ready for purchase. I was really disappointed in the service I received. More

Steve Lerner is an amazingly professional sales consultant and his leadership backed him up flawlessly. consultant and his leadership backed him up flawlessly. More

They had the part needed and were quickly able to make the necessary repair. Would definitely use them again. the necessary repair. Would definitely use them again. More

While looking for a used Jeep Wrangler my wife and I finding one at Richmond BMW that looked to be in great shape with great miles for an amazing price. I reached out and spoke with Johnathan Bottoms as finding one at Richmond BMW that looked to be in great shape with great miles for an amazing price. I reached out and spoke with Johnathan Bottoms as I have worked and purchased from him previously. This Jeep was located at their Midlothian store and I asked if JB could ship it to his, he immediately got back to me and said he’d be happy to. He let me know once he got it in and I scheduled a time to come by for a test drive. He helped me look through the Jeep thoroughly and was very knowledgeable with pointing out all the features it had. This is the third vehicle I have purchased from Richmond BMW and I will continue to do so especially with people like JB working there. He couldn’t have been nicer and more courteous! More

Serviced the car on short notice. Fault identified and resolved. Knowledgeable staff at the service counter and in the repair section. Fault identified and resolved. Knowledgeable staff at the service counter and in the repair section. More

I had an excellent experience at Richmond BMW. Stephon Ross, my Sales Advisor, was both very knowledgeable and supportive throughout the entire process. In fact, everyone was just outstanding, inc Stephon Ross, my Sales Advisor, was both very knowledgeable and supportive throughout the entire process. In fact, everyone was just outstanding, including Matt Bigelow, Used Car Manager, and Jenish Shah, Finance Director. Stephon, thanks for placing the beautiful bow on the car! I am so happy to be a Richmond BMW customer! D. Walker More

My car purchase was caught in the cyberattack in June. My sales person kept me informed of the status. Ultimately I got my car and am very happy. My sales person kept me informed of the status. Ultimately I got my car and am very happy. More

Great dealer. Staff was very helpful in all phases of ordering my new car and following up on all of my questions along the way. I was particularly impressed wit Staff was very helpful in all phases of ordering my new car and following up on all of my questions along the way. I was particularly impressed with my sales person, Stephanie Moreno. I am very happy with my new car! More

I took my almost new 2024 X5 to this dealership after the car broke down on I-95 (while headed for a vacation destination over the 4th of July weekend) since this was the BMW dealership closest to where the car broke down on I-95 (while headed for a vacation destination over the 4th of July weekend) since this was the BMW dealership closest to where the breakdown happened. The service department did not know me or my car, but they provided me with a loaner car (a brand new X3) and worked on fixing the car. As it turned out, the car needed a part from Germany, which took over two weeks to arrive. While waiting, I continued to drive the loaner. In short, BMW of Richmond saved my vacation, for which I'm obviously very grateful. More