Richmond BMW

The overall experience was very favorable. Steve Lerner, the sales adviser, was extremely helpful through the entire process. He was honest, made suggestions for options for the vehicle which were popular a the sales adviser, was extremely helpful through the entire process. He was honest, made suggestions for options for the vehicle which were popular and advised against options which might be a waste of money. He made every effort to streamline the purchase process. He was patient with my annoying questions and went out of his way to answer them. This car purchase was the least stressful I have ever experienced and never felt under any sort of pressure. I would purchase from them again. More

I bought my first Mini Cooper. The experience was amazing and the staff was friendly and knowledgeable. I definitely recommend working with Paul. He helped me find the perfect Mini for me. and the staff was friendly and knowledgeable. I definitely recommend working with Paul. He helped me find the perfect Mini for me. More

Steven Lerner from the show room went out of his way to help me out on a service related issue on my year old 3 series. The thing impressed me most was that he had simply helped me from the goodness of his help me out on a service related issue on my year old 3 series. The thing impressed me most was that he had simply helped me from the goodness of his heart, knowing fully that he has nothing to gain off of it! I liked his promptness and wish him all the best! More

After six months of searching for a reliable vehicle I found my '08 Nissan Altima 3.5SE at Richmond BMW in excellent condition. I drove all the way from Winston-Salem,NC to Richmond,VA after dealing with found my '08 Nissan Altima 3.5SE at Richmond BMW in excellent condition. I drove all the way from Winston-Salem,NC to Richmond,VA after dealing with salesmen who embodied the typical stereotypes that make people hate to shop for cars. I arrived 10 minutes before the dealership closed but Steve and Alex stayed and made sure my car buying experience was the most pleasent if not the most memorable! You would of thought I was buying a 100K dollar car the way they treated me! They worked hard to get me the best interest rate on my loan, explained any questions I had, and every feature of the car I was buying. It was honestly the first time I can say I trusted a salesman! LOL. Even after my purchase, Steve and the guys called me almost everyday to make sure I was enjoying my new vehicle and to see if I had any questions. It was definitely worth the trip and I definitely would buy from them again! Thanks Richmond BMW! *blows horn* More

Serendipity had me drive by Crown Mini. I am a Mini Cooper S owner who has lived with a little dissapointment since I bought it in 2005, having settled on a color that wasn't my first choice. I though Cooper S owner who has lived with a little dissapointment since I bought it in 2005, having settled on a color that wasn't my first choice. I thought I'd get over my desire for the orange Mini over the years but never did. When I drove by this week, I saw an orange one on the lot and decided to pull in and look at it. The rest is history! They gave me a great trade-in price and a good price on the new(er) one. Steve let me take the orange one home so I could drive it longer and think about the offer. I went back the next day and bought it! I now have the Cooper I was meant to have from the beginning and am very happy. I still have three days to keep it or not but I don't think that's going to be an issue. Steve went above and beyond the call of duty for me and for the car to ensure that I drove away happy. I really appreciate all that he did to make this deal happen. He's the best! More

I've just received my second new BMW 5 series from this dealer and want to say I'm impressed with the great customer service. Steve Lerner was my sales person and he was very friendly, enthusiastic, and a dealer and want to say I'm impressed with the great customer service. Steve Lerner was my sales person and he was very friendly, enthusiastic, and always there when I needed to communicate with him. I ordered my car for European delivery which required a lot of extra administative work on Steve's part and he did it with competence and a smile. Thanks! More

I was impressed with the friendliness and promptness when I stopped in to look at cars. Steve is very knowledgeable and not pushy. I felt he was truly interested in helping me find the right car. Although I I stopped in to look at cars. Steve is very knowledgeable and not pushy. I felt he was truly interested in helping me find the right car. Although I did not purchase, I feel very comfortable coming back to do business here. More

My experience with Richmond BMW located on Broad Street was very pleasant. I previously visited BMW on Midlothian and walked away with a bad taste in my mouth. The sales person was ok but the manager Bob w was very pleasant. I previously visited BMW on Midlothian and walked away with a bad taste in my mouth. The sales person was ok but the manager Bob was a little pushy, not forth coming with the truth and did not give us a lot of options to purchase a car. I was referred by a friend to visit the Broad St location because the customer service is much better and I agree. Austin, Christine and Alex took care of us in a professional manner and made sure we had all the facts and gave us options that would help us in purchasing a vehicle. The staff was pleasant, knew the product they were selling, and wanted to see us leave happy. I would recommend BMW Richmond to anyone looking to buy a BMW and I will be back for my next BMW. More

Steve Lerner was very helpful and informative to work with and I enjoyed the experience of purchasing a new car from him and Richmond BMW. He explained in detail all he could to me until my brain wouldn with and I enjoyed the experience of purchasing a new car from him and Richmond BMW. He explained in detail all he could to me until my brain wouldn't hold any more information at the moment. If something stumps me, I will contact him and know he will be helpful again. More

I was pleased with the service at BMW as soon as I walked through the door. Everyone made sure I was taken care of. I have to say that this was best dealership experience I have had in awhile and a lot of through the door. Everyone made sure I was taken care of. I have to say that this was best dealership experience I have had in awhile and a lot of that has to do with Steven Lerner. He really took the time to explain the new BMW selling experience as well as all the details of the BMW model I was looking at. I felt at ease, I did not feel pressured. Whew! I higly recommend Steven and Richmond BMW for your new car purchase. Thank you! More