Richmond BMW

Rick went out of his way to make sure I understood what service would be provided and costs. A loaner was provided free of charge. Despite a very busy service day, I felt like I had his undivided attenti service would be provided and costs. A loaner was provided free of charge. Despite a very busy service day, I felt like I had his undivided attention and that my satisfaction was first and foremost. This is the third time I've had my car in and I've never been disappointed. As much as I love my Mini, the service department is the main reason I can't imagine buying a car anywhere else. More

Steve Lerner was a very polite, professional and through salesperson. He checked to be sure we were satified with his service and that means much. We will and have reccommended him to our friends and family salesperson. He checked to be sure we were satified with his service and that means much. We will and have reccommended him to our friends and family. More

We purchased our second car from Richmond BMW, without hesitation. Steve Lerner, while a very busy associate, is worth waiting for or making an appointment to see him. He consistently goes above and bey hesitation. Steve Lerner, while a very busy associate, is worth waiting for or making an appointment to see him. He consistently goes above and beyond to make sure your experience at Richmond BMW is fantastic. More

I dislike shopping and Steve Lerner made the experience pleasant. Steve showed me the different options available. After the sale he insured I had all the information I needed. pleasant. Steve showed me the different options available. After the sale he insured I had all the information I needed. More

Steve's knowledge, care, and professionalism will be your best bet if you're looking for a top notch car buying experience. Through the complete buying process of my new 335i, Steve took time going over eve best bet if you're looking for a top notch car buying experience. Through the complete buying process of my new 335i, Steve took time going over every aspect of my car; inside and outside. I was particularly impressed with Steve's quality instructional time explaining, with in depth demonstration, the iDrive and all it's amazing technological capabilities. Steve will confidently answer all your questions and make you feel welcome. Give Steve a call, I would highly recommend seeing him when you walk into Richmond BMW. -S. Horstman More

Steven was very attentive and has a great personality. He truely cares about his customers and his follow up and time spent with me was real. truely cares about his customers and his follow up and time spent with me was real. More

The purpose of our visit was to research the BMW X5. Steve Lerner greeted us and then spent 3 hours with us discussing the vehicle and allowing us a test drive, even though we told him we weren't lookin Steve Lerner greeted us and then spent 3 hours with us discussing the vehicle and allowing us a test drive, even though we told him we weren't looking to make a purchase for several months. Steve's attention to detail and advice was excellent. More

Working with Steve was the best experience that I have had when working with a car. He was quick to respond to my requests for a quote over the phone and had everything ready for me when I showed up in pe had when working with a car. He was quick to respond to my requests for a quote over the phone and had everything ready for me when I showed up in person. He handled a trade in and new car sale all in a couple of hours. Steve and the team stayed late to make this work for me before a finance deal expired. This was an excellent experience and I highly recommend that you work with Steve. More

Know the car I wanted and the price I needed it at. Steve showed me severl options and made sure I had understanding the pros and con of each choices. Never felt pressured to buy and when it was time Steve showed me severl options and made sure I had understanding the pros and con of each choices. Never felt pressured to buy and when it was time made sure everything was in line. Actualy The whole team was great to work with. They made buying a car a fun experance which it should be. More

I will have to say that buying our first Mini was a blast. We were looking for a used car and just happened to stop in Crown Mini to see what it was all about. We know a couple of Mini owners who are blast. We were looking for a used car and just happened to stop in Crown Mini to see what it was all about. We know a couple of Mini owners who are happy with their cars so we thought we would check it out. All I can say is that Drew Tatom made the entire experience fun. I dread going to look at vehicles but not this time. I told Young Choe (Sales Manager) that my husband and I may have been at the dealership for 3 hours but it only felt like 30 minutes. Everyone we spoke with made us feel welcome, like family. I actually had fun making the purchase. Frank Sorensen (Finance Manager) finished the buying experience by making sure that the DMV paperwork was taken care of correctly and we understood all of our warranty options. We enjoyed the experience so much we went back 2 days later and bought a new Mini Countryman. Once again a great experience. I would definitely recommend that if you are looking for a great buying experience that you go to Crown Mini, you will not be disappointed. Ask for Drew Tatom (Sales), he really listens and works on finding the best solution for your needs. Buying a car should not be a hassle and at Crown Mini it was not. More