Richmond BMW
Richmond, VA
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Great dealership experience. Up front pricing, no hidden fees, and prompt, friendly service. Overall, a very efficient buying process. Up front pricing, no hidden fees, and prompt, friendly service. Overall, a very efficient buying process. More
This dealership has nothing exceptional. There were no status updates, even when the car was too be kept over night and they could not get parts. No loaner offered at first. When I informed There were no status updates, even when the car was too be kept over night and they could not get parts. No loaner offered at first. When I informed them that I cannot be without a car overnight ( which became 2 nights), they got one. This never happened at audi! Audi had 10 times better customer service. Thee video provided for the tire did not look to be my cars! More
Josh in service took really good care of me. He kept me updated on the status of my car, explained the diagnosis so I could easily understand it and worked with the technician to finish my car u He kept me updated on the status of my car, explained the diagnosis so I could easily understand it and worked with the technician to finish my car up efficiently. I appreciated all the communication and helpful videos he sent showing me what was the issue. I definitely recommend Josh and BMW of Richmond for your service needs. More
Courteous, friendly, knowledgeable, prompt, diligent, patient, helpful, willingness to help, careful explanations, understanding customer needs and wishes patient, helpful, willingness to help, careful explanations, understanding customer needs and wishes More