Richmond BMW

Sales agent was very attentive to every detail, no matter how small. Follow up meeting three days after the purchase was excellent, every question answered. how small. Follow up meeting three days after the purchase was excellent, every question answered. More

I was met at the door by the friendly and helpful salesperson and they provided quick, easy and straightforward negotiation on the vehicle of my choice. salesperson and they provided quick, easy and straightforward negotiation on the vehicle of my choice. More

The service staff always go above and beyond to make sure you leave satisfied. I always feel like I leave with a safe, properly running car. you leave satisfied. I always feel like I leave with a safe, properly running car. More

Car was serviced on time and washed service manager explained any issues including a video explained any issues including a video More

Very smooth transaction. The dealer ship and my sales rep were very professional and very accommodating. The dealer ship and my sales rep were very professional and very accommodating. More

We had an excellent experience, Tom and Laz made it extra easy and enjoyable. We drove over two hours and it was well worth it. They were humble, fair, and did not pressure us. They stayed late, past closing easy and enjoyable. We drove over two hours and it was well worth it. They were humble, fair, and did not pressure us. They stayed late, past closing time away from their families to help us. And we love our new BMW!! More

I moved here to VA in 2023 and that meant finding a new dealership to take my car. I only needed state inspections and finally took my car in for service. Both Rachelle and Va from the service department w dealership to take my car. I only needed state inspections and finally took my car in for service. Both Rachelle and Va from the service department were amazing in their service. Both of them offered me desk space to continue working while waiting for my car. They also were great in follow up work and scheduling appointments to work around my schedule. I hope to not have to have as much service next time, but I will be glad to return. More

Service advisor was very nice and my oil change service quick. Clean and inviting wait area. quick. Clean and inviting wait area. More

My family’s experience with Steve Lerner was second to none. From the second we walked in he welcomed us like family, filling the spaces with stories and advice and making it feel like he was on our side none. From the second we walked in he welcomed us like family, filling the spaces with stories and advice and making it feel like he was on our side rather than the dealership’s side. They call this role “client advisor” rather than salesperson these days and Steve really takes that difference to heart. If you want to shop here, don’t call, don’t go online. Walk in and ask for Steve Lerner. Be sure to ask about the time his BMW was on TV. More

This is more a review of our sales person, Steve Lerner, than BMW Richmond, but it's worth mentioning we purchased our 2024 Toyota RAV4 from here at a lower price point (and with better miles) than offered than BMW Richmond, but it's worth mentioning we purchased our 2024 Toyota RAV4 from here at a lower price point (and with better miles) than offered at the used Toyota dealership. It's also worth mentioning BMW sent us home with the RAV4 overnight as a test drive. I enjoyed buying from Steve, not because of his salesmanship, but because he really tries to help. Steve addressed all the concerns we had with the car, having the tires rotated and realigned before the sale. After the sale I noticed a slight pull to the right and Steve stayed late, attending a test drive with me, and filling the tires with air (after noticing the different air pressures and assessing that might be source of the pull). Steve isn't pushy, but he will work hard to make the deal work; ultimately for the benefit of everyone. To me that's a fair and honest exchange and I couldn't ask for more from a car seller. Thank you for your help Steve, I hope this review speaks to your character and integrity, both of which you hold in spades. More