Richmond BMW

One of the worst experiences I have ever had in any car dealership where I have purchased a car and get absolutely no responses to immediate problems. Things about the car were not disclosed to me prior to dealership where I have purchased a car and get absolutely no responses to immediate problems. Things about the car were not disclosed to me prior to the purchase that may be very costly to get rectified! More

Five stars for the service center for sure! The communication from Josh was excellent and my car was ready when I expected it to be. My car was part of a recall and I was made aware of other ne The communication from Josh was excellent and my car was ready when I expected it to be. My car was part of a recall and I was made aware of other needed repairs/service. The additional work was fairly priced and there was no pressure to have this work completed. BMW corporation on the other hand was a complete disappointment. The recall letter indicated that if my car was having certain issues it should not bet driven to the service center and BMW would provide a tow.....After three days of run around on the phone with three different departments I gave up on the promised tow service. Shame on you BMW! If you are not going to provide this to all owners it should be stated in the recall notice. More

Sales staff are wonderful- thoughtful, helpful, knowledgeable and pleasant yo work with. However, the process from sale to financing is slow, inefficient and tedious. knowledgeable and pleasant yo work with. However, the process from sale to financing is slow, inefficient and tedious. More

The dealership was nice. I left messages yesterday for the sales manager and still haven't received a return call. I left messages yesterday for the sales manager and still haven't received a return call. More

Wonderful customer service BTW - this is extremely ridiculous that I have to write 15 words. ridiculous that I have to write 15 words. More

Very attentive service. Listened to my needs. Quickly sold the car without a lot of hassle. Listened to my needs. Quickly sold the car without a lot of hassle. More

Salesman was very polite and professional. He Apologized for the long wait to assist us in finalizing the sale. However the car was not ready due to detail work. Received car the evening of n He Apologized for the long wait to assist us in finalizing the sale. However the car was not ready due to detail work. Received car the evening of next day. Unfortunately we had to call several times to inquire what time the car would be delivered. Delay was longer than expected for a driver to deliver the car to our home. More

Excellent customer service. - staff is friendly, responsive. Very prompt and organized with their service- no unexpected delays. - staff is friendly, responsive. Very prompt and organized with their service- no unexpected delays. More

Excellent customer service. My service work was completed in a timely manner. The service advisor, Joshua Fogg, made sure that I was aware that he was available if I had any q My service work was completed in a timely manner. The service advisor, Joshua Fogg, made sure that I was aware that he was available if I had any questions. More

I dropped the car off after hours and they contacted me about any issues found. I then ok some to be corrected and passed on some. It was ready in a few hours after that. about any issues found. I then ok some to be corrected and passed on some. It was ready in a few hours after that. More