Richfield Bloomington Honda

Knowledge - Helpfulness - Enthusiasm My wife and I were in the midst of an unpleasant experience with a sales agent at a different location, when I called RB and Kevin answered the call. My wife and I were in the midst of an unpleasant experience with a sales agent at a different location, when I called RB and Kevin answered the call. He was immediately energetic and responsive. We were fortunate enough to meet with Kevin within 20 minutes at his office and got a strong sense that we would end up getting a leased Honda CRV as we had hoped. Kevin listened to us thoughtfully, then patiently gave us his analysis of the different models and asked us questions on what we were looking for. Once he knew what we wanted, he seemingly went out of his way to find a great deal - much better than what we had expected in terms our trade in. This was our third Honda over the past dozen years, but the first time we had gone to RB and the first time with Kevin. In the end, Kevin followed up a week later to make sure things were going ok, and made us feel very comfortable and an enjoyable experience. I highly recommend Kevin as a knowledgeable, professional and fun sales agent who we will continue to work with in the future. More

Honda Accord My husband and I went in about a week ago to look at used Hondas, we were set up with Richard (who goes by the slogan "let a grandpa help you"). He li My husband and I went in about a week ago to look at used Hondas, we were set up with Richard (who goes by the slogan "let a grandpa help you"). He listened very attentively while also offering his advice. He found great options for what we were looking for and had great experience plus lots of background knowledge. He made the experience nonstressful or pressuring and we came to find a perfect match for us. We have been very happy with the car as well as Hondas location and service plan options. My husband finished the sale with the finance department and he thought they were very personable and enjoyed working with them. Overall the process was very painless and quick! More

Great Experience! My experience at Bloomington Honda was the best car buying experience yet. We just arrived to the lot and were looking at cars when Rick saw us and a My experience at Bloomington Honda was the best car buying experience yet. We just arrived to the lot and were looking at cars when Rick saw us and asked if we were being helped. He jumped right in helping guide us through the facility and the experience. When we didn't find what we were looking for he connected us with Ryan who buys the cars for Bloomington Honda to get our preferences and he was going to see what was on the market. After we left Rick was reviewing the inventory and found a car matching our preferences that was out when we were on the lot the other day. We came in to see it and wound up purchasing it. Rick worked hard to smooth out the purchase process and make sure the car was serviced and cleaned up. He did everything he could to make it a good experience -- many thanks! More

Don't trust them We are cash buyers. We made an appointment to see a specific vehicle. We were told that the vehicle we discussed would waiting for us to see. When we We are cash buyers. We made an appointment to see a specific vehicle. We were told that the vehicle we discussed would waiting for us to see. When we arrived at the designated appointment, we were told that the vehicle was not available and they would be glad to show us some others. They directly lied to us. Don't ever trust them. More

Outstanding experience! My experience at Bloomington Honda was amazing compared to other Honda dealerships! This is mostly due to Gabe, my associate! He truly went above an My experience at Bloomington Honda was amazing compared to other Honda dealerships! This is mostly due to Gabe, my associate! He truly went above and beyond! The customer service was exceptional! It was a wonderful experience with great kindness and courtesy! More

Great experience from start to finish! We had a wonderful experience buying a new CR V from Richfield Bloomington Honda. The highlight of the purchase was working with Brad Crosby. He was i We had a wonderful experience buying a new CR V from Richfield Bloomington Honda. The highlight of the purchase was working with Brad Crosby. He was informative, personable, responsive, yet not pushy. Going into this process of buying a new car I was honestly dreading it. From the beginning Brad made it enjoyable. On the test drive he gave just the right amount of information about the car. It is obvious he has a solid grasp on the mechanics of the vehicles he is selling, yet he didn't get all technical and lose us in the process of describing some of the specifics of the CR V. The negotiating process was friendly and fair, not confrontational and aggressive like I was expecting. I was by far most impressed by the time he spent orienting me to the new vehicle as I took possession. He helped me get our baby's car seat in, learn about using the stereo, and program the settings for the vehicle. My favorite thing about Brad was that he seemed real. While he obviously is a sales person, trying to make a sale, I also got the impression that he cared about my experience. I would HIGHLY recommend asking for Brad if you are interested in purchasing a Honda!! In addition I found Richfield Bloomington's new building to be very enjoyable and had a lot of environmentally sound features (water bottle refill stations, car wash with recapture, etc.). I can honestly say that I would look forward to hanging out there in the future while my car gets routine tune ups. More

More Than Helpful! Words can not begin to sum up how helpful Kevin was! he made the process of signing my new car lease Quick and easy. He was also Very informative With Words can not begin to sum up how helpful Kevin was! he made the process of signing my new car lease Quick and easy. He was also Very informative With every detail on the car i was looking into leasing! Every car dealer should be taking notes from this guy! Never had better customer service then this at a car dealer! More

Service I called fairly soon after getting new tires from RBHonda because they weren't holding air. They told me this wasn't under warrantee because I probab I called fairly soon after getting new tires from RBHonda because they weren't holding air. They told me this wasn't under warrantee because I probably had a leak. After dealing with this a year a brought it in. They couldn't find anything 6 hours later. They said someone is letting them out at night, really? They rotated them. I called back to tell them it didn't work. Never called me back. Called back again and was hung up on and never called me back. More

The Best Young Salesman My wife, Mary, and I were in this week to look at, test drive, and ultimately purchase a new car. We worked with a young man, Gabe Montante. Granted My wife, Mary, and I were in this week to look at, test drive, and ultimately purchase a new car. We worked with a young man, Gabe Montante. Granted Honda makes a quality product, but in my opinion it was the excellent service we received from Gabe that made the sale. He was professional in that he knew his product. He was personable in that he was relaxed and fun to associate with. And what we didn't know at the time was that his commitment to us went far past the sale of the vehicle. The night my wife drove home with the Civic she noticed it pulled a little to the left. I drove it and noticed it too. So we contacted Gabe the next morning and he was able to get us in to the quite busy service department within hours. Mary had to take off work to drive the car out to the dealership so Gabe drove her back to her office in Downtown, Minneapolis. After the car was fixed he then shuttled her back to the dealership to pick the car up. To me that was going above and beyond his job description. Mary and I will always be thankful for all Gabe did for us over the last several days. It will defiantly affect where we car shop in the future. And we have already told family and friends where we shopped and about the deal we got. Special thanks to Tim Carter for hiring people with a heart for the customer. Thanks, too, to Kevin. What a delightful guy he is. And for the friendly service we received from Dani Coleman. Sincerely, Jay Capistrant More

Awesome new car buying experience I bought a new CRV from the dealership. The entire experience was awesome. Starting from getting the best price for the model to the delivery of the v I bought a new CRV from the dealership. The entire experience was awesome. Starting from getting the best price for the model to the delivery of the vehicle, to even the post delivery service. The staff was very convivial, who streched their timings to facilitate the purchase. I did my research before buying the vehicle. However, RB Honda experiece was class apart. I highly recommend RB Honda as a great dealership. More