Richfield Bloomington Honda

Seamless experience! I am a sales and marketing consultant full time for my "DAY JOB". I can't help but observe how other companies run their operation when I am the cust I am a sales and marketing consultant full time for my "DAY JOB". I can't help but observe how other companies run their operation when I am the customer. When I went in to lease my Honda last week, I had to give it a Five Star Rating! I was very impressed from start to finish on how each and everyone I had to deal with treated me with the highest integrity. Everyone was nice, professional, and knowledgeable in their department of expertise. No matter what department I was dealing with, it was all the same. It was truly a seamless experience. All of them were very well trained and friendly. I would recommend purchasing a Honda just because the customer service and culture of the company is fantastic! Thank you! More

Very helpful and friendly. Always helpful and friendly. Can always answer your questions in way a lay man can understand. Facility is clean and keeping your vehicle clean is a Always helpful and friendly. Can always answer your questions in way a lay man can understand. Facility is clean and keeping your vehicle clean is a priority with the service people. More

Quick and curteous I was amazed when Louis came and found me in directly the customer lounge. It had been about an hour from the time when I had dropped off my car. Th I was amazed when Louis came and found me in directly the customer lounge. It had been about an hour from the time when I had dropped off my car. There were at least 16 customers waiting. Louis came directly towards me without having to verify my name. That showed me that he took the time to learn who I was by recognition. This type of service is what I look for in a company. More

great service every thing was fine not a lot of waiting time comfortable chairs to sit on in waiting room tv was on and watched Olympics was good every thing was fine not a lot of waiting time comfortable chairs to sit on in waiting room tv was on and watched Olympics was good More

Always Friendly Service I have purchased three cars over the years at this location. My first was back in 1987. I have confidence that I will receive a great vehicle, good cu I have purchased three cars over the years at this location. My first was back in 1987. I have confidence that I will receive a great vehicle, good customer service and maintenance I can depend on when needed. More

Shelley is amazing. Shelley in customer service is a shining star. She goes above and beyond in taking care of the customers' needs. I always request Shelley when I bring Shelley in customer service is a shining star. She goes above and beyond in taking care of the customers' needs. I always request Shelley when I bring my car in for service. If the Sales Department were even close, I would purchase from this dealership. However, everyone in my family (four car owners) go to Brookdale for purchasing our Hondas because they are honest and closer to the Blue Book on pricing. Last purchase, there was a 5K difference. For 5K, it is worth it to drive to Brookdale so that is what we do. We HAVE purchased new and used Hondas - elsewhere where Sales is honest and fair. More

Good experience with service Brought my car in for service on routine items, an item recommended on a previous visit, and a recurring problem with a slow leaking tire. All servic Brought my car in for service on routine items, an item recommended on a previous visit, and a recurring problem with a slow leaking tire. All service items were completed and I was happy that the slow leaking tire issue appears to be resolved. More

My hero, Will! Will treats my vehicle is if it were his own! He is an outstanding, brilliant mechanic! What a gift to have his talents! Many thanks for your care Will treats my vehicle is if it were his own! He is an outstanding, brilliant mechanic! What a gift to have his talents! Many thanks for your care and your greatness, Will!!! I am also greatly appreciative of the fantastic expertise of Shawn who took his time on the phone to help me understand the possibilities involved with the problem.......very honest, knowledgable and kind. Thanks so much, Shawn! Also, thank you so much, Randy for getting me set up with Will and for your kind help always! I appreciate being able to count on you:) Consistantly great service team! I recommend them highly! More

Service was great and done in the time stated. They checked out the car and found out all that was needed was a rear wiper which I had them change. was great and done in the time stated. They checked out the car and found out all that was needed was a rear wiper which I had them change. More

I love my Honda CRV Although I purchased more than I came in for (oil change), I felt that the other recommendations were justified. I appreciate their thoroughness an Although I purchased more than I came in for (oil change), I felt that the other recommendations were justified. I appreciate their thoroughness and feel confident that they were being honest. I did wonder why they were unable to find some cash credits that I have accrued and apply them to the total. To be determined! More