Richfield Bloomington Honda

Urgent Sat morning problem given excellent customer service. Mike was a very smart and personable professional. He told me the procedure on how the company troubleshoots and determines the suspected source of my Mike was a very smart and personable professional. He told me the procedure on how the company troubleshoots and determines the suspected source of my problem. He stayed in communication with me and he gave me good information. The additional checks and service schedule were given to me in writing, with the details and even the costs listed. I will be back to have them done. I also like the full design concept from the waiting areas, with accomodations for our wants and needs, to the Honda Blue. Your Customer Service is well above that of most businesses and I will make your company my first choice. More

Would not honor appraisal! Earlier I specifically told them what I needed to get on a trade! Was told - no problem! Went to purchase new vehicle and after 2 hours of paperwork e Earlier I specifically told them what I needed to get on a trade! Was told - no problem! Went to purchase new vehicle and after 2 hours of paperwork etc they promply said my trade was worth $2000 less. Very disappointed! Was told that the estimate could not be found (how convienent). Be sure to get a copy your estimate! I knew where another vehicle same model but different color was. Had to drive 100 miles one way. But they gave me what I wanted for my vehicle on trade. Buyer beware if you are purchasing from Richfield Bloomington Honda. One of the worst experiences I have ever had buying a new vehicle. I have bought quite a few new vehicles in my lifetime. More

Great dealet They did an awesome job, very friendly , made me feel like I was there only customer, waiting area very comfortable , coffee was real good. Great dea They did an awesome job, very friendly , made me feel like I was there only customer, waiting area very comfortable , coffee was real good. Great dealer More

Love my HRV My experience was very positive. My sales person, Temi, patiently answered all my questions to help me finalize my decision, despite my waffling. He t My experience was very positive. My sales person, Temi, patiently answered all my questions to help me finalize my decision, despite my waffling. He took the time to be sure I was happy with the color and features of the vehicle I chose. Thanks, Temi! More

NEW CAR PURCHASE Coltan was great and best at his work. He treats his customers with respect and always determined to meet customer expectation hence showing profess Coltan was great and best at his work. He treats his customers with respect and always determined to meet customer expectation hence showing professionalism at his work. More

Excellent Kolten was our sales associate, he was accommodating and willing to answer all questions. Financing working with Mr. Rubey was also a good experience Kolten was our sales associate, he was accommodating and willing to answer all questions. Financing working with Mr. Rubey was also a good experience no high pressure in buying extra warranties. More

Selecting a new vehicle Friendly, patient salesperson, willing to answer all our questions and assist us in our search for a new car. We have not completed our searh yet, bu Friendly, patient salesperson, willing to answer all our questions and assist us in our search for a new car. We have not completed our searh yet, but will be returing. More

Professional and honest service Your representative was very cordial. I pulled in 5 minutes late and he still managed to provide service to my car efficiently and timely. I am very s Your representative was very cordial. I pulled in 5 minutes late and he still managed to provide service to my car efficiently and timely. I am very satisfied with the service at RB Honda. More

Good service The salesman Rune was very accommodating. All the personnel I met were very nice and social. That includes the man behind the coffee café who got m The salesman Rune was very accommodating. All the personnel I met were very nice and social. That includes the man behind the coffee café who got me a bandaid and the Mexican gentleman, I think was a maintenance man that bought me some more bandaids and escorted me to the door and opened it so I could rejoin my husband and Rune for the orientation of the car to us.. If there was any drawbacks it would be the amount of time to complete the sales and the orientation. Maybe you should have one or two people specializing in just orienting everyone to their cars. More

Great Help Our 2008 CR-V had a major A/C problem technically not covered by an extended warranty for the A/C. However, it was under the mileage limit and t Our 2008 CR-V had a major A/C problem technically not covered by an extended warranty for the A/C. However, it was under the mileage limit and the service department convinced Honda to cover it--free of charge. That effort was very much appreciated. More