Richfield Bloomington Honda

Delightful experience!!! All staff were very friendly and helpful. The shop was clean and orderly. The waiting area is superior and appointed beyond my expectations. I would f All staff were very friendly and helpful. The shop was clean and orderly. The waiting area is superior and appointed beyond my expectations. I would find it difficult going elsewhere to have work done. Often I learn that my actual cost was less than quoted!!! More

Oil change and inspection of car Very courteous, expert and honest; they recommended that the oil was ok as-is without changing. Full inspection of car with no unneeded filters or se Very courteous, expert and honest; they recommended that the oil was ok as-is without changing. Full inspection of car with no unneeded filters or service. Excellent. More

Service Brought Accord in for recall work as well as some maintenance items. They were ready for my car at my appointment time; car was ready when promised. Brought Accord in for recall work as well as some maintenance items. They were ready for my car at my appointment time; car was ready when promised. More

B1 service I usually have a wonderful experience with Honda...onto my 3rd one. But this last time it was the third service I had for my New 2016 accord and I had I usually have a wonderful experience with Honda...onto my 3rd one. But this last time it was the third service I had for my New 2016 accord and I had a B1 service and they tried pushing a emergency brake inspection for $97....I understand maybe at a higher mileage service this would make sense, but it is still covered under warranty and I feel since there could possibly be a reason they need to check it, it would just be a courtesy check not put on the customer. I feel like as a woman I am confident to bring my own car in and get legit service. I denied getting this checked and carried on with the normal point check inspection and oil change and tire rotation. Other than that the representative I was working with was great and not pushy. Overall great service. More

Wait times I cannot wait until my lease is up on my Honda. I will not be returning to this dealership after for sales or service reasons. The service center take I cannot wait until my lease is up on my Honda. I will not be returning to this dealership after for sales or service reasons. The service center takes forever to do the work on your car, even if you are only in for an oil change and your car will sit finished for 20-30 minutes before your adviser comes to find you. Now that they have remodeled, I feel that they focus less on customer service and more on scoring high on their 'reviews' online. More

Prompt, thorough Our service advisor Randy D was very pleasant and thorough- knew exactly what needed to be done. Worked us in outside of our appointment time. Had it Our service advisor Randy D was very pleasant and thorough- knew exactly what needed to be done. Worked us in outside of our appointment time. Had it finished even a little earlier than promised. We are very pleased with their service! More

Brake problem diagnosed just before long trip. Brought 2012 Accord in for routine oil & other maintenance prior to driving trip of 1600 miles. Technician identified fused caliper. Service advisor s Brought 2012 Accord in for routine oil & other maintenance prior to driving trip of 1600 miles. Technician identified fused caliper. Service advisor skillfully navigated serial problems with clear and reliable communications and unshakeable memory. More

Awesome Job My boyfriend and I stopped in to look at cars and was helped by Bobby Schulze. I told him it was going to my first car purchase on my own and wasn't s My boyfriend and I stopped in to look at cars and was helped by Bobby Schulze. I told him it was going to my first car purchase on my own and wasn't sure how it worked. He explained the whole process from selecting a car to finance options. He was so helpful. I will be back to see him. Thanks Bobby for all your help!! More

Awesome experience Mike West and his crew took great care of me and the car 🚗. They were fast and efficient getting me in and out quickly. Mike let me know exactly what Mike West and his crew took great care of me and the car 🚗. They were fast and efficient getting me in and out quickly. Mike let me know exactly what the cost would be before they began so there were no surprises More