Richfield Bloomington Honda

B1 service I usually have a wonderful experience with Honda...onto my 3rd one. But this last time it was the third service I had for my New 2016 accord and I had I usually have a wonderful experience with Honda...onto my 3rd one. But this last time it was the third service I had for my New 2016 accord and I had a B1 service and they tried pushing a emergency brake inspection for $97....I understand maybe at a higher mileage service this would make sense, but it is still covered under warranty and I feel since there could possibly be a reason they need to check it, it would just be a courtesy check not put on the customer. I feel like as a woman I am confident to bring my own car in and get legit service. I denied getting this checked and carried on with the normal point check inspection and oil change and tire rotation. Other than that the representative I was working with was great and not pushy. Overall great service. More

Wait times I cannot wait until my lease is up on my Honda. I will not be returning to this dealership after for sales or service reasons. The service center take I cannot wait until my lease is up on my Honda. I will not be returning to this dealership after for sales or service reasons. The service center takes forever to do the work on your car, even if you are only in for an oil change and your car will sit finished for 20-30 minutes before your adviser comes to find you. Now that they have remodeled, I feel that they focus less on customer service and more on scoring high on their 'reviews' online. More

Prompt, thorough Our service advisor Randy D was very pleasant and thorough- knew exactly what needed to be done. Worked us in outside of our appointment time. Had it Our service advisor Randy D was very pleasant and thorough- knew exactly what needed to be done. Worked us in outside of our appointment time. Had it finished even a little earlier than promised. We are very pleased with their service! More

Brake problem diagnosed just before long trip. Brought 2012 Accord in for routine oil & other maintenance prior to driving trip of 1600 miles. Technician identified fused caliper. Service advisor s Brought 2012 Accord in for routine oil & other maintenance prior to driving trip of 1600 miles. Technician identified fused caliper. Service advisor skillfully navigated serial problems with clear and reliable communications and unshakeable memory. More

Awesome Job My boyfriend and I stopped in to look at cars and was helped by Bobby Schulze. I told him it was going to my first car purchase on my own and wasn't s My boyfriend and I stopped in to look at cars and was helped by Bobby Schulze. I told him it was going to my first car purchase on my own and wasn't sure how it worked. He explained the whole process from selecting a car to finance options. He was so helpful. I will be back to see him. Thanks Bobby for all your help!! More

Awesome experience Mike West and his crew took great care of me and the car 🚗. They were fast and efficient getting me in and out quickly. Mike let me know exactly what Mike West and his crew took great care of me and the car 🚗. They were fast and efficient getting me in and out quickly. Mike let me know exactly what the cost would be before they began so there were no surprises More

New car follow up Just purchased a new 2017 Honda Accord EXL....stopped by dealership to pick up liscense plates and to my surprise they installed them right on the spo Just purchased a new 2017 Honda Accord EXL....stopped by dealership to pick up liscense plates and to my surprise they installed them right on the spot!...went back inside to better understand the cars new technology....Bill Foye joined me in the car and he provided a detailed tutorial of all the cars features....Thanks Bill.....peace....bka More

Terrible Servicio Yo fui ase unos dias. Honda bloomington Y lleve mi van a. Barios servicios. Todo vien asta. Ay Incluyendo. Frenos y rotacion de llantas Yo fui ase unos dias. Honda bloomington Y lleve mi van a. Barios servicios. Todo vien asta. Ay Incluyendo. Frenos y rotacion de llantas Y dos semanas despues. El rim se sale salio ami van La lleve para que corrijieran. El problema. Y solo me dijeron que no podian aser nada ya que. No era problema del mecanico por que Los rines Erab Erab de ufter market. Y por eso avia pasado eso. Acasi me ocasionan un fatal accidente y La verdad no estoy nada contento. Ya que de mi bolsa tengo que pagar para areglar. Los errores del mecanico. No recomiendo. Para nada. Este consecionario. Tengo 3 hondas. Pero. No llevare ninguno a servicio a este lugar More

Great experience This was my second time purchasing a vehicle from this dealership, and unfortunately my previous dealer had retired. Fortunately, I was helped by Josh This was my second time purchasing a vehicle from this dealership, and unfortunately my previous dealer had retired. Fortunately, I was helped by Josh, whom I can not say enough of how great he was. He made it an effort to get know me and my family and understand exactly what we needed. He listened attentively and even let me into his life, which allowed me to feel comfortable and forget that I was talking to a car dealer. This was by far the greatest and most comfortable experience I've had at a car dealership. Josh allowed me to feel we were on the same team and that we had the same mission. To get my family an affordable vehicle that works for our situation. Thank you Josh, and congrats on your future upcoming event!! More

Buying a vehicle We gave it a five-star we were very pleased with the service we got and the help that we got from Zack we enjoy shopping there it was a good experienc We gave it a five-star we were very pleased with the service we got and the help that we got from Zack we enjoy shopping there it was a good experience. Zack will have a great future there thanks Zack More