Richfield Bloomington Honda

Recent purchase crv Bill was friendly and straight forward. Very willing to help on all fronts. He gave good advice and I felt he was interested in my satisfaction on an Bill was friendly and straight forward. Very willing to help on all fronts. He gave good advice and I felt he was interested in my satisfaction on an ongoing basis. I think that I could have negotiated price better but I guess that is typical and I am satisfied with the deal. One thing I think could be better about the dealer’s buying process is that different people presented various additional products - aftermarket and warranties after a purchase price was established. The interaction with the accessories rep was quick, and it was difficult to really understand the reasons to buy many of the options - which were quite expensive - and felt a bit like I was on an assembly line. That said, the accessories rep did give good responses to my specific questions. More

A fast and easy buying experience This was the first time that I had used Edmunds.com to find a good price on a new car. The experience worked very well and RB Honda was very good to n This was the first time that I had used Edmunds.com to find a good price on a new car. The experience worked very well and RB Honda was very good to negotiate a deal with. I would definitely look at RB Honda when we replace this Accord in 2-3 years. More

Oil change Went in for oil change/tire rotation, was late due to construction, was not a problem for them. Cannot recall service reps name, but he was extremely Went in for oil change/tire rotation, was late due to construction, was not a problem for them. Cannot recall service reps name, but he was extremely professional and courteous. Appt finished up within window that was promised, car was washed which was an unexpected perk. Only issue was that the day after the appt., the tire pressure sensor light went on. Filled the tires, sensor stayed on, which means something happened during the tire swap. I refuse to spend $100+ to get the sensor installed, and dealership won’t take ownership of incident, so I guess I’ll have to live with it. Shame because the car only has 30k miles. More

Rude, Uncaring, Time-Waster My first visit: I spent 45 minutes to get a car wash and a service quote for oil & filter change with tire rotation. Wife and I had been looking to sw My first visit: I spent 45 minutes to get a car wash and a service quote for oil & filter change with tire rotation. Wife and I had been looking to switch from Walser after moving, thought this would be good with the dealership within walking distance of my work and about a mile for my wife. After basically being ignored for a half hour both by the service department, I walked the sales floor and couldn't even get anyone to greet me. Went back to the service area and basically forced someone out of a group of service advisers (who were talking about the lunches they had) to get me a quote. Got my Pilot washed and went back in to speak with a manager about my experience. Manager decided to interrupt me talking about the experience I had to talk about something he had purchased from my place of employment. Clearly didn't care, even going so far as to say "well, if you just do a simple search online you'll see that we have thousands of positive reviews online. So you should give us a another chance" So let's talk about that next chance. Today. Back story, wife came in to see why her tire pressure warning was going off in her civic, the adviser offered to wash the car and explained that they did it for free for Honda owners. Before coming in the previous time, I called and the receptionist said the same thing, the service adviser I finally got to give me a quote offered one and said the same thing, the manager I "talked" with said the same thing. I come in today after dropping my wife off from work, try this place again, to look into trading in my wife's civic for an HRV or CRV, really wanting to get all-wheel for her. Decided I'll have the car washed while I'm there, should go smooth this time since I don't need a service quote. Nope. Dan the service adviser decides to have a 5 minute argument with me about the car wash: "Oh no, no one here would tell you that"... not sure how to take that after telling him about all the people who told me about it, "But we'll take care of you THIS time." Done, I'm done. I'll stick with Walser even though they aren't really convenient for my wife and I now that we moved out of Burnsville. I'm happy to go out of my way AND spend a bit more (their service quote was higher) at a dealership that actually cares about my time, cares about my feedback, and doesn't call me a liar. TLDR: wasted my time, management didn't care, and on the second chance Dan the supervisor decides to be rude and disrespectful. Go to Walser in Burnsville for the opposite experience More

Tire puncture repair The service provided to me last night was excellent and by far the best service I have received since the new shop was opened. Everything went perfec The service provided to me last night was excellent and by far the best service I have received since the new shop was opened. Everything went perfectly! I have struggled with your service center since you opened the new shop. I felt the service went downhill and I had several frustrating visits. The one just previous to last night’s visit was absolutely horrible and I was inclined to take my business elsewhere. My service visit last night restored my faith a bit. More

This place will rip you off I have no faith in the service here. I once caught them red handed, marking off items on the "multi point inspection" that were clearly not done. Th I have no faith in the service here. I once caught them red handed, marking off items on the "multi point inspection" that were clearly not done. The manager had to give me $600 worth of free service to compensate for previous service that I called into question. I have on more than one occasion, been advised on "repairs" that they said were needed, only to have a more trusted mechanic assure me that the they weren't necessary. Especially since the reopening, they are focused on getting as much money out of people as possible. Beware the B 1 and other service "minders" unless you want to pay $55 to have your parking break "adjusted" etc etc. More

1st scheduled service appointment Doug in service was awesome. Great attention to detail, presented options professionallly and was respectful. As a women I can’t say that is trypicall Doug in service was awesome. Great attention to detail, presented options professionallly and was respectful. As a women I can’t say that is trypically the case. The entire experience at RBH since I walked into the dealership last August has been a 10 out of 10 stars. I’d recommend this dealership to anyone. Thanks again Doug! Cindy More

Service on my Accord I brought my vehicle in for an oil change and transmission service. Frank Dinuzzo verified everything with me. The service only took a little more tha I brought my vehicle in for an oil change and transmission service. Frank Dinuzzo verified everything with me. The service only took a little more than an hour. Thank you Frank and Richfield Bloomington Honda service department! More

Excellent Brian was extremely patient and helpful helping me find the red Honda Fit I wanted. He is knowledgeable about his products. If you go to Richfield H Brian was extremely patient and helpful helping me find the red Honda Fit I wanted. He is knowledgeable about his products. If you go to Richfield Honda, ask for Brian. More

Fast and friendly ! Alex B. was super friendly and even high fived my 21 month old. fastest oil change I have ever had, they had us in and out in less than 30 minutes. Alex B. was super friendly and even high fived my 21 month old. fastest oil change I have ever had, they had us in and out in less than 30 minutes. More