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Richfield Bloomington Honda
Richfield, MN
1,159 Reviews
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Showing 1,159 reviews
January 24, 2018
Deception: Exactly the car sales deception story I've heard I just walked out of the shiny dealership that relies on deception to bring you in, after tearing up a $10K check of upfront payment. The sales pe I just walked out of the shiny dealership that relies on deception to bring you in, after tearing up a $10K check of upfront payment. The sales person Gabe Falconi worked with me for days and was always 'talking to his boss' for every thing. I was inclined to buy a 2018 but changed my mind sollely because he offered a 10 year 100K miles extended warrenty in writting and verbally on a 2017 for the same price. I even asked whether this was a Honda warranty or not and he reiterated that it was. I spent over 3 hours with family signing half of their documentation yesterday and today when I went to pick up the 2017 Honda Pilot Elite after I spent another 3 hours waiting and signing various documents, the finance person reviewing the deal tells me that the offer was for a 'limited power train' warrenty that the dealership offers everyone. I told them that I had clearly discussed that the warranty offer was the only reason I was buying the vehicle and nowhere in the discussions the sales or other people had mentioned that the offer was for a 'limited warranty' only and was not even a special offer but rather something that they offer with every car in any case. This is clearly the dealership deceiving to bring me in to the deal with inaccurate information and revealing fine details details at the end when I was commited. I was so frustrated that I did not even argue a lot. Just got up and told them what they are doing is deceptive sales, tore up the $10 K check that I was paying upfront and walked out. After getting over the initial frustration I called their GM on my way back home only to go to a voice mail after being told that the GM Mr. Carter was available. I left a voice mail and called again. I was again told that the GM was available but was instead put through to another 'sales associate. I repeatedly asked for GM but was not put through to him. In the end I just hung up even more frustrated. Apparently the GM must be in cahoots with the sales om the tactics and does not want to listen to why.a done and half signed deal fell through and a client walked out after spending so much time with them. Let's see if he calls tomorrow though. I have been a Honda fan all my life this would have been my third Honda (wife's '06 Odessey that we bought 0 miles in '06 was totaled in an accident after 12 years of spotless service and kids are older so we're looking to graduate to an SUV). I had thought Honda would make sure that their dealers did not use deception for sales but this experience is making me rethink.Honda as well. If you are looking at buying from Richfield Bloominton Honda dealership I sincerely suggest thinking again and if you still go ahead review and get in writing every fine detail and expectation right up front when you walk in. More
by Frustrated by the dealer's deceptive tactics
Employees Worked With
Gabe Falconi
January 10, 2018
Never going back there in the last week I had a really bad experience, took my car for brakes related issue, I was told the part is out of stock and will arrive in 5 days, in the last week I had a really bad experience, took my car for brakes related issue, I was told the part is out of stock and will arrive in 5 days, left my car there and after 5 days they told me the part has not arrived and will have to wait another 3 weeks!! they didn't even bother to inform me earlier or respond to my voicemail. on top of that they replaced the driveshafts without my approval and charged me for that!! really awful service, never going back there again! More
by uttam.shrestha
Employees Worked With
Shelly Peterson
January 04, 2018
Two CRV's serviced in one day We had both of our CRV's serviced on Tuesday, Jan. 2... the 2014 was in perfect shape and needed only the check-up and oil change. The 2002 is still r We had both of our CRV's serviced on Tuesday, Jan. 2... the 2014 was in perfect shape and needed only the check-up and oil change. The 2002 is still running like a charm with 240,00 miles and needed a fix for an oil leak and then winterization! Great work by the technicians and our service reps, Shelli Peterson and Mike Stansberry! More
by Famfrush
Employees Worked With
Mike Stansberry and Shelli Peterson
December 26, 2017
Timely service My experience on Friday, December 22 was very positive. The service representative, Jon, explained the code on my dash board when I brought my CRV for My experience on Friday, December 22 was very positive. The service representative, Jon, explained the code on my dash board when I brought my CRV for an oil change. After some time he came into the waiting area to give me info about the findings. I decided what I would have done. The work was carried out promptly and I went on my way. Thanks so much! More
by Chocolatesd58
Employees Worked With
Jon Raye
December 22, 2017
Excellent The salesman Ayman Yomour was very informative he was pleasant and helpful, Mark in finance was also very well informed and offered various options of The salesman Ayman Yomour was very informative he was pleasant and helpful, Mark in finance was also very well informed and offered various options of the deal. More
by Wangari2
Employees Worked With
Ayman and Mark
December 19, 2017
Replaced tires and did alignment Quick to get an appointment at a time and date that I wanted. Was helped in selecting tires. Was told that alignment would be done only if needed. Quick to get an appointment at a time and date that I wanted. Was helped in selecting tires. Was told that alignment would be done only if needed. More
by Kl’s 2012
Employees Worked With
Shawn Moorhead
December 19, 2017
Professional, Smooth, Friendly I leased my 4th Honda and had another fantastic experience. Every employee I had contact with was friendly, extremely knowledgeable and efficient. I I leased my 4th Honda and had another fantastic experience. Every employee I had contact with was friendly, extremely knowledgeable and efficient. In addition, the facility is beautiful. As I walked through the front door, I was met with this beautiful, bright, shinny floor. It was dry outside, but I felt I had to wipe my feet before stepping on the inviting surface. I wiped my feet three times. The environment was warm and inviting. The entire experience was exhilarating. I will be back. More
by Crdskn
Employees Worked With
Dan Shanaman, Steve Plaunt, and Ashley West, Ashley West
December 11, 2017
service They got me out in no time. I will go there again. I would recommend Richfield Bloomington Honda to all my friends. thank you all. They got me out in no time. I will go there again. I would recommend Richfield Bloomington Honda to all my friends. thank you all. More
by bbkcarver
Employees Worked With
gabby hasselmann
December 07, 2017
Awesome visit... Couldn't have asked for much more. Thanks Matt/Doug. Couldn't have asked for a better visit. I was quickly greeted, arranged for services with an amazing special, and sent off to wa Thanks Matt/Doug. Couldn't have asked for a better visit. I was quickly greeted, arranged for services with an amazing special, and sent off to wait in a private room for me where I was able to charge my devices and get work done. They triple checked my concerns and even washed the car for me. Awesome service. Thank you!!! Will be back! More
by Slercher
Employees Worked With
Matt Hanson
December 05, 2017
very helpful, start to finish Shelley was able to help with all my questions and concerns. She got back to me quickly and was able to describe in depth every service that was neede Shelley was able to help with all my questions and concerns. She got back to me quickly and was able to describe in depth every service that was needed and why More
by patty
Employees Worked With
shelley Peterson
