Richfield Bloomington Honda

Long wait for repair service I had an appt. to get my car serviced on a Sat. afternoon and when I arrived, I was told by a young man to stand beside my car. I stood there for 25 I had an appt. to get my car serviced on a Sat. afternoon and when I arrived, I was told by a young man to stand beside my car. I stood there for 25 minutes while numerous staff members came and went, completely ignoring me - no one made eye contact or said a word to me. Another woman who had been standing around even longer than I had was also being totally ignored. She said it was her second time at this dealership and it was going to be her last. I complained to the young man about the lack of customer service. He didn't explain or apologize for the delay and seemed to have no authority to do anything but sit there. Finally a service rep., Randy, came over to take my repair order. He apologized for the wait and was friendly and very helpful. If it weren't for Randy's good customer service (and the free coffee in the waiting room), I'd think twice about bringing my Honda to this dealership in the future. More

Bad experience Insisted on doing a hard pull of my credit even though i have financing already to buy. Continued to insist over my objections. Said it was "to make Insisted on doing a hard pull of my credit even though i have financing already to buy. Continued to insist over my objections. Said it was "to make sure I'm not a terrorist." It's called the "Patriot Act Scam." My bank and other dealerships told me to stay away. More

In for a repair I came in for a repair and was treated with great respect by a young man named Anthony. He followed up with me to make sure I was satisfied. I came in for a repair and was treated with great respect by a young man named Anthony. He followed up with me to make sure I was satisfied. More

Great, stress free experience purchasing a vehicle I recently purchased a new Honda Ridgeline from Richfield Bloomington Honda. While I don’t purchase many vehicles, this was a great experience. The I recently purchased a new Honda Ridgeline from Richfield Bloomington Honda. While I don’t purchase many vehicles, this was a great experience. The sales rep, Bill Foye, made the experience stress free and actually enjoyable. He has a calming demeanor, diligent with details, and answered all the goofy questions I had. I would definitely recommend this dealership and Bill Foye specifically. More

Oil change and fluids check I chose Richfield Bloomington Honda based on proximity to where I live. Had one of the best vehicle maintenance experiences. Doug was so helpful in ex I chose Richfield Bloomington Honda based on proximity to where I live. Had one of the best vehicle maintenance experiences. Doug was so helpful in explaining what maintenance was needed, and reviewing the paperwork throughly with me. The waiting room is stocked with coffee, food, internet so you can wait without missing any work time. And, My appointment was scheduled for an hour, I was onn with my day in 45 minutes. More

Extremely knowledgeable and helpful. The sales team was extremely knowledgeable and helpful. Pricing on both a trade-in and new vehicle was most competitive around. Willing to work after- The sales team was extremely knowledgeable and helpful. Pricing on both a trade-in and new vehicle was most competitive around. Willing to work after-hours to help complete overall transaction. Go above and beyond! More

Good title Honda pilot I like Honda Pilot when I m driving I feel comfortable Abdi gives me good service and good understanding I like how he served me tkz I like Honda Pilot when I m driving I feel comfortable Abdi gives me good service and good understanding I like how he served me tkz More

Poor service and poor recovery. Took the car in for an oil change. Was told it would take approximately one hour. Nearly 2 hours later, the car was finally finished. There was no ap Took the car in for an oil change. Was told it would take approximately one hour. Nearly 2 hours later, the car was finally finished. There was no apology, no offer to reduce the cost of the service, and No offer for future compensation. Have not had good experiences with this dealership and will now use one of their competitors in the region. More

Battery replacement I’m leasing a 2016 Honda CRV, the battery died after 2 1/2 years so still under warranty. I had a very dificult time getting in touch with the service I’m leasing a 2016 Honda CRV, the battery died after 2 1/2 years so still under warranty. I had a very dificult time getting in touch with the service department or getting a return call but understood as there was a severe cold snap. The service scheduler was finally able to get someone to come and jump start my car which I did appreciate. However the employee I saw at the service department was not helpful and very condescending. He never introduced himself and looking at my receipt he gave only his first name, Ryan which was probably intentional as he was aware how unhappy I was with him. He refused at first to replace the battery and only begrudgingly did it when the car wouldn’t start. In the past I never had any problems with the service department and found everyone almost over eager to please but as for Ryan maybe he was just having a bad day but I certainly hope to have no further encounters with him. More

General Maintenance - 2019-01 Typical as expected from Richfield Bloomington Honda. Service technician most professional. Service was completed in anticipated time. Sometimes simpl Typical as expected from Richfield Bloomington Honda. Service technician most professional. Service was completed in anticipated time. Sometimes simple basic reasons respond to the question at hand. No more need be expressed. More