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Richfield Bloomington Honda
Richfield, MN
1,203 Reviews
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September 24, 2019
Canned Response Frustrated with Richfield/Bloomington Honda’s lack of a response to my situation, I posted a review of my experience with them on this site yesterday. Frustrated with Richfield/Bloomington Honda’s lack of a response to my situation, I posted a review of my experience with them on this site yesterday. Today they posted a reply where I was assured that their management team was looking into my case and encouraged me to contact the Service Director with any additional details or comments. My jaw hit the floor when I read that, since that was the very person to whom I sent a very detailed letter two weeks ago — a letter to which I received no reply! Did the person who penned their response even read my original complaint where I stated that fact? Is the management team looking into that? Evidently, this was a canned response to my post. This has morphed from a review of their service on my vehicle to a review on how they treated me as a customer. How can anyone take statements such as “we look forward to hearing from you” seriously when the sad truth is RB Honda had already heard from me and declined to respond? As was the case in the original occurrence when I was told my vehicle had been “thoroughly examined” and no problem was found, their words have no meaning. This is also precisely why I sent a letter rather than contact them by phone — so there would be a paper trail of my efforts. Again, I am not looking for compensation, nor am I interested in naming individuals specifically. I was originally just hoping for some gesture that my business was important and they would work hard to earn/keep it. However, now I am also interested in holding businesses like Richfield/Bloomington Honda accountable for their words/actions, or in my case lack thereof, and letting the public know of my experience with them so they can draw their own conclusions. As for me, “caveat emptor” when it comes to service at Richfield/Bloomington Honda. Your reputation has taken a major hit with my family/friends. More
by Dan Smieja
Employees Worked With
RB Honda Service
September 22, 2019
Jose Muniz was great. Jose Munuz was an exceptional salesman. He provided excellent customer service and sold me a wonderful 2017 Honda CRV. highly recommend him as your s Jose Munuz was an exceptional salesman. He provided excellent customer service and sold me a wonderful 2017 Honda CRV. highly recommend him as your salesman More
by SB Anthony
Employees Worked With
Jose Munuz.
August 25, 2019
Great experience with our car purchase We recently purchased our new car at Richfield Bloomington Honda and it was the most pleasant car purchase we've experienced. Chue was our Sales Cons We recently purchased our new car at Richfield Bloomington Honda and it was the most pleasant car purchase we've experienced. Chue was our Sales Consultant and was friendly, kind and pleasant to work with. Also, amazingly very responsive and helpful when we had questions after the purchase....never experienced this level of awesomeness in all the years of car ownership! Highly recommend Chue!! Our finance guy was also awesome! The two of them More
by JP
Employees Worked With
Chue Yang, David Milkes
July 28, 2019
Bad customer service I bought the car from them recently and wait for their call to pick up the license plate. We were so busy with life and don’t remember until it passed I bought the car from them recently and wait for their call to pick up the license plate. We were so busy with life and don’t remember until it passed 21 days. I call the guy dealer and left the message, he called back and ask me why I call. He said I should wait for a call. I told him it passed 21 days then he said he find out and hang up and never call back. I called front desk on Saturday, a lady told me the temporary permit should expire in 30days and the registration longer. Which is not true. She should know the state law allows 21 days only and the dealer should extend the permit. Now Sunday they closed l have to wait until Monday to deal with them and hope the cops don’t see the temporary permit More
by Jack01
Employees Worked With
Kader Elouardighi
July 17, 2019
Excellent costumer service/Neil Poppler Neil Poppler is outstanding he absolutely answers all my question about the car I was thinking to buy .He was not to pushy like a car sale person very Neil Poppler is outstanding he absolutely answers all my question about the car I was thinking to buy .He was not to pushy like a car sale person very laid back.Next time that you’re looking for any car go to Honda Richfield and look for Neil Poppler he is the best More
by Newcar
Employees Worked With
Neil Poppler
July 01, 2019
Outstanding customer assistance When I went in, I was assisted with car sizes of the Honda. I knew I liked the flat floor in front seat, but didn’t know if I wanted navigation or not When I went in, I was assisted with car sizes of the Honda. I knew I liked the flat floor in front seat, but didn’t know if I wanted navigation or not. I was given hands on instructions how to set up navigation with my iPhone, setting up radio and air, as well as leaving lights on while car is on. I feel I had super service and I’m very happy with my Honda Odyssey! Thank you More
by Nathe jean802
Employees Worked With
Bill Foye, David Milkes
June 26, 2019
Easy and done Honored oil change coupons and so the work as they should. I like going here. Good service and good prices. Normal people. Can get busy so be su Honored oil change coupons and so the work as they should. I like going here. Good service and good prices. Normal people. Can get busy so be sure to ask any questions to make sure your covered. More
by Slercher
Employees Worked With
Cant remember
June 02, 2019
Train wreck of a service depot. The customer relations side of this dealership are xxxx after you have purchased your vehicle. They need new service leadership and a new GM. Let me s The customer relations side of this dealership are xxxx after you have purchased your vehicle. They need new service leadership and a new GM. Let me share with you my experiences. 1-I have my first maintenance appt where they offer this very cool valet thing where they come get your car. They never showed up. If you offer something, you may want to ensure that it happens. The rescheduled appt goes normally. PS, After an hour and a half of waiting, I had to reschedule because after I called and asked when they were coming they said, “Oh. I guess we missed that. We can be there in an hour.” And I had things to do. 2-I try to call to talk to someone in service about something with my car. I call and I am transferred to service, nobody answers so I’m rerouted back to front desk. This happens FIVE times in a row (after about 5 minutes of this) they take a message and someone calls me an hour later. 3-I get my tire serviced. I drive off the lot and get on the highway and my tire light goes on. I turn around and go back to the dealership to get it checked. They didn’t reset the sensor on my car. WTH?!?!? When you moved my car and the light came on it didn’t strike you to reset this? Seems trivial, but still lacks customer service. The service guy was rather rude. Fun fact, while I’m standing there waiting to check-out, the phones are ringing and I notice a lot of people on their phones or clicking on the computer and not answering calls. PS, same problem is happening. Guess I get to go back-GOODIE! 4-I decide this is kind of horrible customer service. I get an email from RB Honda saying provide feedback, call us. I said, you know what, I will. I called not once. Not twice. But three times and the service manager NEVER returns my call. So I say screw it. I’m calling the GM. 5-I call the GM, not once, but twice, and he has yet to return my call. I see a pattern here so I finally say screw-it. I’d rather pay a little more for a car at a different dealership than buy here and deal with this crappy level of service. What was a small issue had become a, “I will not be returning to RB Honda ever.” And the people I was sending there......well, sorry Aaron. Your post-sale customer service is a xxxx show!!!!! More
by wegek
Employees Worked With
Not sure who I worked with to be fair., Rick Gaetke
May 25, 2019
Bad Customer Service Abdi is a very poor employee and very rude. He hangs up on all of my calls and never answers any questions you ask. I absolutely DO NOT recommend Hon Abdi is a very poor employee and very rude. He hangs up on all of my calls and never answers any questions you ask. I absolutely DO NOT recommend Honda to anyone! Toyota is so much better when it comes to service especially Mohamed from Toyota is a kind employee but Abdi from Honda is Bad person and rude More
by Shushu
Employees Worked With
Abdi
May 11, 2019
Great experience! Neil made buying a car very easy and smooth! Being that I am an hour away from the dealership Neil helped me figure all of of the details and paperwor Neil made buying a car very easy and smooth! Being that I am an hour away from the dealership Neil helped me figure all of of the details and paperwork before I made the trip. Definitely purchasing future vehicles from this dealership! More
by Broitzman92
Employees Worked With
Neil
