Richfield Bloomington Honda

Oil change and fluids check I chose Richfield Bloomington Honda based on proximity to where I live. Had one of the best vehicle maintenance experiences. Doug was so helpful in ex I chose Richfield Bloomington Honda based on proximity to where I live. Had one of the best vehicle maintenance experiences. Doug was so helpful in explaining what maintenance was needed, and reviewing the paperwork throughly with me. The waiting room is stocked with coffee, food, internet so you can wait without missing any work time. And, My appointment was scheduled for an hour, I was onn with my day in 45 minutes. More

Extremely knowledgeable and helpful. The sales team was extremely knowledgeable and helpful. Pricing on both a trade-in and new vehicle was most competitive around. Willing to work after- The sales team was extremely knowledgeable and helpful. Pricing on both a trade-in and new vehicle was most competitive around. Willing to work after-hours to help complete overall transaction. Go above and beyond! More

Good title Honda pilot I like Honda Pilot when I m driving I feel comfortable Abdi gives me good service and good understanding I like how he served me tkz I like Honda Pilot when I m driving I feel comfortable Abdi gives me good service and good understanding I like how he served me tkz More

Poor service and poor recovery. Took the car in for an oil change. Was told it would take approximately one hour. Nearly 2 hours later, the car was finally finished. There was no ap Took the car in for an oil change. Was told it would take approximately one hour. Nearly 2 hours later, the car was finally finished. There was no apology, no offer to reduce the cost of the service, and No offer for future compensation. Have not had good experiences with this dealership and will now use one of their competitors in the region. More

Battery replacement I’m leasing a 2016 Honda CRV, the battery died after 2 1/2 years so still under warranty. I had a very dificult time getting in touch with the service I’m leasing a 2016 Honda CRV, the battery died after 2 1/2 years so still under warranty. I had a very dificult time getting in touch with the service department or getting a return call but understood as there was a severe cold snap. The service scheduler was finally able to get someone to come and jump start my car which I did appreciate. However the employee I saw at the service department was not helpful and very condescending. He never introduced himself and looking at my receipt he gave only his first name, Ryan which was probably intentional as he was aware how unhappy I was with him. He refused at first to replace the battery and only begrudgingly did it when the car wouldn’t start. In the past I never had any problems with the service department and found everyone almost over eager to please but as for Ryan maybe he was just having a bad day but I certainly hope to have no further encounters with him. More

General Maintenance - 2019-01 Typical as expected from Richfield Bloomington Honda. Service technician most professional. Service was completed in anticipated time. Sometimes simpl Typical as expected from Richfield Bloomington Honda. Service technician most professional. Service was completed in anticipated time. Sometimes simple basic reasons respond to the question at hand. No more need be expressed. More

Horrible service, and manager hung up on me We purchased a 2014 Accord. The tread on the tires were 4/32nd, Ray, the salesperson told us that was 70% and safe to drive. After purchasing the car We purchased a 2014 Accord. The tread on the tires were 4/32nd, Ray, the salesperson told us that was 70% and safe to drive. After purchasing the car knowing that we needed to purchase new tires, Ray told us that they didn't have floor mats, and gave us paper mats. We brought the car in for a tranny flush (within one month of buying the vehicle) and was told we needed a $200 battery. I called ray and he basically told me there was nothing he could do because we didn't bring it up to him right away. I then talked to the manager who told me he would charge the battery. My husband talked to him and the manager, Brian hung up on my husband. I would not recommend buying a vehicle from this dealership nor would I recommend having my vehicle serviced here. They do not stand behind their vehicle and have horrible customer service. I will never step food in this dealership again. Amy Christianson More

Best service anywhere I can come in anytime and get the best and quickest service! I talk to Randy Doncaster - he is THE BEST!!! Always pleasant and fun! I can come in anytime and get the best and quickest service! I talk to Randy Doncaster - he is THE BEST!!! Always pleasant and fun! More

Overall experience good. Been dealing with this group for many years. having leased 4 cars from them. My 1 bad exp. was w/a younng male Advisor, who wouldn't believe what I to Been dealing with this group for many years. having leased 4 cars from them. My 1 bad exp. was w/a younng male Advisor, who wouldn't believe what I told him was wrong with the car. I'm an older female - what do I know? The next week I was back. talked with a more astute Advisor. SHE believed me. Problem solved! More

New car lease My salesman Nicholas Olson was absolutely fantastic! Every step was explained and he answered my questions knowledgeably. I would recommend Richfield My salesman Nicholas Olson was absolutely fantastic! Every step was explained and he answered my questions knowledgeably. I would recommend Richfield -Bloomington to anyone looking for a vehicle. Very Impressed!!! More