Richfield Bloomington Honda

Excellent costumer service/Neil Poppler Neil Poppler is outstanding he absolutely answers all my question about the car I was thinking to buy .He was not to pushy like a car sale person very Neil Poppler is outstanding he absolutely answers all my question about the car I was thinking to buy .He was not to pushy like a car sale person very laid back.Next time that you’re looking for any car go to Honda Richfield and look for Neil Poppler he is the best More

Outstanding customer assistance When I went in, I was assisted with car sizes of the Honda. I knew I liked the flat floor in front seat, but didn’t know if I wanted navigation or not When I went in, I was assisted with car sizes of the Honda. I knew I liked the flat floor in front seat, but didn’t know if I wanted navigation or not. I was given hands on instructions how to set up navigation with my iPhone, setting up radio and air, as well as leaving lights on while car is on. I feel I had super service and I’m very happy with my Honda Odyssey! Thank you More

Easy and done Honored oil change coupons and so the work as they should. I like going here. Good service and good prices. Normal people. Can get busy so be su Honored oil change coupons and so the work as they should. I like going here. Good service and good prices. Normal people. Can get busy so be sure to ask any questions to make sure your covered. More

Train wreck of a service depot. The customer relations side of this dealership are xxxx after you have purchased your vehicle. They need new service leadership and a new GM. Let me s The customer relations side of this dealership are xxxx after you have purchased your vehicle. They need new service leadership and a new GM. Let me share with you my experiences. 1-I have my first maintenance appt where they offer this very cool valet thing where they come get your car. They never showed up. If you offer something, you may want to ensure that it happens. The rescheduled appt goes normally. PS, After an hour and a half of waiting, I had to reschedule because after I called and asked when they were coming they said, “Oh. I guess we missed that. We can be there in an hour.” And I had things to do. 2-I try to call to talk to someone in service about something with my car. I call and I am transferred to service, nobody answers so I’m rerouted back to front desk. This happens FIVE times in a row (after about 5 minutes of this) they take a message and someone calls me an hour later. 3-I get my tire serviced. I drive off the lot and get on the highway and my tire light goes on. I turn around and go back to the dealership to get it checked. They didn’t reset the sensor on my car. WTH?!?!? When you moved my car and the light came on it didn’t strike you to reset this? Seems trivial, but still lacks customer service. The service guy was rather rude. Fun fact, while I’m standing there waiting to check-out, the phones are ringing and I notice a lot of people on their phones or clicking on the computer and not answering calls. PS, same problem is happening. Guess I get to go back-GOODIE! 4-I decide this is kind of horrible customer service. I get an email from RB Honda saying provide feedback, call us. I said, you know what, I will. I called not once. Not twice. But three times and the service manager NEVER returns my call. So I say screw it. I’m calling the GM. 5-I call the GM, not once, but twice, and he has yet to return my call. I see a pattern here so I finally say screw-it. I’d rather pay a little more for a car at a different dealership than buy here and deal with this crappy level of service. What was a small issue had become a, “I will not be returning to RB Honda ever.” And the people I was sending there......well, sorry Aaron. Your post-sale customer service is a xxxx show!!!!! More

Bad Customer Service Abdi is a very poor employee and very rude. He hangs up on all of my calls and never answers any questions you ask. I absolutely DO NOT recommend Hon Abdi is a very poor employee and very rude. He hangs up on all of my calls and never answers any questions you ask. I absolutely DO NOT recommend Honda to anyone! Toyota is so much better when it comes to service especially Mohamed from Toyota is a kind employee but Abdi from Honda is Bad person and rude More

Great experience! Neil made buying a car very easy and smooth! Being that I am an hour away from the dealership Neil helped me figure all of of the details and paperwor Neil made buying a car very easy and smooth! Being that I am an hour away from the dealership Neil helped me figure all of of the details and paperwork before I made the trip. Definitely purchasing future vehicles from this dealership! More