Richfield Bloomington Honda

All work was done in a timely manner, in fact is was done surprisingly sooner than expected. Work was explained to my satisfaction. Brandon explained how the Honda transmission filters are so different from surprisingly sooner than expected. Work was explained to my satisfaction. Brandon explained how the Honda transmission filters are so different from other brands. More

Shawn was a very big help. He diagnosed and fixed problem well. Quick service and service was thorough. He was very helpful with advice and with the directions he gave to us. problem well. Quick service and service was thorough. He was very helpful with advice and with the directions he gave to us. More

I like this location because the people are nice and professional.they followed CDC guidelines .im definitely going to recommend this location.Also they welcomed me too so nice. professional.they followed CDC guidelines .im definitely going to recommend this location.Also they welcomed me too so nice. More

My Advisor was Dan Welsch. He was nice, professional and polite. I told him I had appointment scheduled for transmission flush-fill and alignment also. polite. I told him I had appointment scheduled for transmission flush-fill and alignment also. More

Great service as always. Helpful updates, no sales pressure, honors predicted time to complete service, fair pricing, and a nice complementary car wash. Nice work. pressure, honors predicted time to complete service, fair pricing, and a nice complementary car wash. Nice work. More

customer servie I purchased a 2019 CRV in Sept of last year I stood in the showroom for 10 minutes before an employee asked if I needed help He had the receptionis I purchased a 2019 CRV in Sept of last year I stood in the showroom for 10 minutes before an employee asked if I needed help He had the receptionist ask several sales people who were too busy with other things before a new sales rep was assigned to assist me He was very new and was helping me to the best he could, after 10 minutes of questions and answer he left to get some information for me When he returned along came Ron Gholson whom I purchased a 2014 Accord years ago Ron told the new salesman he would be handling the possible sale and STOLE me from the salesman and i am sure he never shared any commission with him I purchased a new CRV which was a lemon and failed after 8 miles I drove back to the dealership and they said they reset the computer and I was on my way The CRV failed again at 48 miles and was told by Ron to call Honda Assistance instead of stepping forward with a better solution and involving himself and the dealership Ron's lack of communicate and followup with me and the dealership resulted into three days of delays The dealership said they would install a new wiring harness and did not response back to me for a day and then stated that was not the problem and it was probably something to with an assembly problem I requested an new CRV and Ron was not very helpful completing that transaction Also Ron was aware of my expectation of a remote start and upgraded me to the next option package Beware, I was in the service department and the car would not start at 75' away, there is no data on range of the factory remote start, however you can add on a better remote for an extra $598 YouTube input stated they were only good for 50' Ron has confirmed my long standing belief that you can't trust a car salesman This review was added after further problems: Tim Carter the General Manager told me last week he could not locate the post and did not know why there was not a response Since this original post, I have received more very very poor customer service Jason, the service manager confirmed the service I was to receive on for my first service appointment The service department was not relayed any of the proper information and the service call took an extra half hour and resulted into some unbelievable behavior by employees of Richfield Bloomington Honda When I ask Rick Vicars (service advisor) for a manager, he sent Nick Cruse (service consultant) After a resolution could not be resolved, Nick came to the service area again and quote " told me to never come back and said I was fired" After he walked off I ask Rick for Nick's card Before Rick left to retrieve my invoice he hide his business cards Jason Weverka (service manager) did not return my phone calls the next day, even though the operator stated he was working that day The only thing this dealership has going for it, is the Honda brand More

Failed battery. Under warranty-they got me in on a busy Saturday and did a great job. Appreciate the help and now I’m good. Saturday and did a great job. Appreciate the help and now I’m good. More

I came to buy a car here a year and 6months ago just to only found out that the key they gave me cannot open my car door. My car is a keyless start car with key entrance. I called them to only be told that only found out that the key they gave me cannot open my car door. My car is a keyless start car with key entrance. I called them to only be told that they couldn't do anything about it and I needed to bring it in to be service for a unknown price. And because of their inaccurate key that they gave me, I had to pay a lock smith $185 to open my door when I had my key because my key couldn't open my door. Horrible and unreliable dealership. Worst customer service and unreliable. Wouldn't recommend customer to buy their car since they can't even give out or check that the key actually works for the customer. More

I have bad experience with Richfield bloomington Honda they are not committed to serve the customer. And also should know that is must to obey the promises which is given on the purchased time. I rely di they are not committed to serve the customer. And also should know that is must to obey the promises which is given on the purchased time. I rely disappointed because of the oil change process for my Kia Sorrento. More

Extremely quick turn around. Dan Welsch was friendly and helpful. This will be my Dealership going forward. I had a rattle noise coming from my rear speaker, it was fixed under the warranty, however, after helpful. This will be my Dealership going forward. I had a rattle noise coming from my rear speaker, it was fixed under the warranty, however, after 3 days I am hearing it again. More