Richfield Bloomington Honda

Service and costs explained to me clearly. Additional service needs they found took a little longer than estimated. Additional service needs they found took a little longer than estimated. More

I've been a customer at RB Honda for twenty years, bought two Honda Pilots there, and had all service work done there. I have never had a bad experience there in all that time. Everyone I've come in contact two Honda Pilots there, and had all service work done there. I have never had a bad experience there in all that time. Everyone I've come in contact with has been experienced, knowledgeable and helpful. This latest visit was no exception. I brought my vehicle in because it wouldn't start. Leinghout, the service agent, listened carefully to me, and explained the options for repair very clearly. I was kept advised of progress, plus being advised of a couple of other issues that needed attention. I was given a ride home, received a call later that my vehicle was ready, and someone was sent to pick me up to get my vehicle. All in all, another worry free experience. Keep up the excellent work! More

Took my crv for oil change ant tire rotation. Wali greeted me. Write up the order, kept me informed via text, and walked me to my car at the end. Top rated! Wali greeted me. Write up the order, kept me informed via text, and walked me to my car at the end. Top rated! More

We had a great buying experience with RBH and our sales leader, Alyssa Curtis. Leading up to when we were ready, she was responsive and informative, but not overbearing. When we were ready, she was direct leader, Alyssa Curtis. Leading up to when we were ready, she was responsive and informative, but not overbearing. When we were ready, she was direct, informative, thorough, yet efficient. There were no pricing games, just a "lets get this done for you" attitude. Definetaly the easiest car purchase I have ever made on all fronts (THANK YOU!). More

Good service and take care very good of customer I would recommend my friend to Richfield Bloomington Honda recommend my friend to Richfield Bloomington Honda More

Everyone other than Jose Munoz was wonderful. My car was dropped off for an appointment at 8:00 am on 8/7/24, I received a text at 12:30 stating my car was 2nd in line for inspection, I called My car was dropped off for an appointment at 8:00 am on 8/7/24, I received a text at 12:30 stating my car was 2nd in line for inspection, I called around 2:15 for an update and Jose was very curt when I questioned why my car hadn't even been looked at yet when my appointment was for 8 am. He stated that he had asked if I understood how the diagnostics worked and that I had stated that I did. I responded with I understood how diagnostics work but that didn't mean that I understood that my appointment at 8 was just to drop off the car, I had been in 2 times previously and had never waited this long for an answer. The car was finally diagnosed, I received a text and called to ask about other items that we had passed on previously, which were sent over and I authorized but because of the late hour, parts were now going to take an extra day so now my car wouldn't be ready until Saturday, and then it still wasn't ready, it took another 5 days until that Thursday, 8/15/24 with help from Jason, Jorge, Jeremy and Matt to get my car back fixed and to feel better about my experience. I had called after getting the car home to find a scuff/scratch on the front right bumper, and left a message with Matt, he called me the next Monday to ask if Jose had reached out as he was not working and I informed him that no I had not heard from Jose and still have not heard from Jose about the damage to my car. The only thing I have heard form Jose was to fill out this survey. More

Rich was professional and courteous and his suggestions for the services according to its mileage ran. for the services according to its mileage ran. More

Great family feeling from our salesman, Matt, to our business partner, Brian. They made us feel like “old friends”. business partner, Brian. They made us feel like “old friends”. More

The staff of this dealership always make me feel like a preferred customer & welcome, no matter what I’m coming to have done.Today it was to replace batteries in two of my car door key fobs. Frank was very preferred customer & welcome, no matter what I’m coming to have done.Today it was to replace batteries in two of my car door key fobs. Frank was very helpful, cordial & professional. My only concern is that, yet once again, the car wash was under repair. Since I come from Jordan, this is disappointing. It’s happened at least twice before. Sooo…disappointing. This is a tremendous dealership. I highly recommend, & have recommended, them. More

I setup an appointment with recall and Oil change on Saturday, but they me that they didn’t have parts for recall. They should have call me or send text saying that they don’t have parts and whether I w Saturday, but they me that they didn’t have parts for recall. They should have call me or send text saying that they don’t have parts and whether I want to keep the appointment or not. They wasted my three hours of my Saturday More