Richfield Bloomington Honda

Great service department. Helpful friendly people. Easy to get an appointment. As a woman I appreciate working with a woman to get an appointment. As a woman I appreciate working with a woman More

Worst experience! Car had 1300 miles on in a year. My go-to garage discovered an oil leak on engine seal. The first full day they had the car, they managed to put dye in the oil. After 6 hours with no go-to garage discovered an oil leak on engine seal. The first full day they had the car, they managed to put dye in the oil. After 6 hours with no vehicle, I had to call for a status. Devon said there was no leak. I asked for the manager. Chris said there was a leak, but they needed me to drive it 100 miles, then return it for more testing. Took it on an unnecessary jaunt, then called for next appt. They had the car for 8 hours. When I called for status, I was told they didn't have anyone available to work on it, but they would get to it first thing in the morning. Now they claim there is no leak and the factory must have over filled it. I drove it over a year. I know it only has 1300 miles, but it's not fresh from the factory! The visible oil around the seal is NOT RIGHT. They kept changing their story, never found the cause of the leak, and now blame the factory. Gee, why don't I trust them? I see others comments about long wait times. Really? Try 3 days! Some people commented how they were kept informed. Really? I had to call both times for a status. They are corporate grease xxxxxxx who seriously need to review their procedures for allowing service appointments for volumes they have no ability to deal with. I will NEVER bring my car to this service department again! More

Quick and thorough service every time I’ve been there. If there is a serious problem they fully explain repair options. Staff has always been courteous. there is a serious problem they fully explain repair options. Staff has always been courteous. More

Great service. I’ve been there many times over the years because I trust them. Very friendly, courteous and fair. because I trust them. Very friendly, courteous and fair. More

I go along way to get to them because I have liked Randy who has been very helpful to me yesterday was a bad experience of waiting too long for an oil change and telling me I needed filters after waiting th who has been very helpful to me yesterday was a bad experience of waiting too long for an oil change and telling me I needed filters after waiting there for almost 2 hours More

Excellent customer relations with friendly, helpful attendant and too-notch service! I only take my Honda HR-V to this dealership and recommend them to others. attendant and too-notch service! I only take my Honda HR-V to this dealership and recommend them to others. More

They are always kind and tend to every issue related to my car. I like the way they reach out via text and email to keep you notified of the work process and any other information they have discovered from my car. I like the way they reach out via text and email to keep you notified of the work process and any other information they have discovered from their inspection. More

A wonderful experience. I am changing dealerships for life. Thank you for your patience. In my opinion you have top employees that really care and it shows. life. Thank you for your patience. In my opinion you have top employees that really care and it shows. More

Had a good car shopping experience - no issues, no hassles. Mohammed in Sales and Neal in Finance were great to work with. Very good experience! hassles. Mohammed in Sales and Neal in Finance were great to work with. Very good experience! More

I was charged $277 for less than 1,hour of labor to change fluids. Bill was for over $500 and would have been under $210 at an ASE certified dealer. change fluids. Bill was for over $500 and would have been under $210 at an ASE certified dealer. More