Richfield Bloomington Honda

Best car purchase experience we have had in half a century! Kim bowers listened to our needs, provided information, accompanied us on test drive, pointing our features, etc. The deal we were offered w century! Kim bowers listened to our needs, provided information, accompanied us on test drive, pointing our features, etc. The deal we were offered was better than we expected. The paperwork went smoothly. Delivery was smooth. And, followup later is attentive. More

I recently purchased a 2013 Honda Fit Base from RB Honda, with Bill Foye acting as my sales consultant. Even from the very beginning RB Honda cultivated a friendly, no-hassle atmosphere, and I was never pres with Bill Foye acting as my sales consultant. Even from the very beginning RB Honda cultivated a friendly, no-hassle atmosphere, and I was never pressured into making any snap decisions or made to feel intimidated. I told Bill that I wanted to look at both the Fit and Civic models, and over the course of several visits Bill personally walked me through test drives and aided me in hammering out just what I needed out of my new car. Bill isn't the sort of salesman who plays games or strings you along -- he cares about finding the car that suits the customer best, and he is willing to take the time and effort to make the customer feel comfortable at every step of the process. Bill often called me from his home to provide information and work out details over the phone, and when it came time to make my decision he got me the exact car I wanted with the exact accessories I requested at a price that the competitors could not match. As a young man buying his first new car, other dealers either failed to take me seriously or overtly treated me as a lower priority, but Bill provided me with 5-star service, and treated me like a valued customer, on every occasion. I would readily recommend anyone I know to work with him if they're shopping for a new Honda. Other dealers might pay lip-service to customer satisfaction, but Bill Foye and RB Honda do in fact make it a core of their business practice. I could not ask for a better experience. More

We had a good experience purchasing our new car here. The staff were helpful without being overbearing, and they helped what is an overwhelming process and decision be a little more manageable. We would reco staff were helpful without being overbearing, and they helped what is an overwhelming process and decision be a little more manageable. We would recommend this dealership to others. More

This is an account of my family’s experience with Richfield / Bloomington Honda its Sales Manager Joel Jack. On January 25th, my wife called me at work to inform me that she had found the perfect us Richfield / Bloomington Honda its Sales Manager Joel Jack. On January 25th, my wife called me at work to inform me that she had found the perfect used Honda Pilot at Richfield Bloomington Honda and that she had contacted the salesperson at the dealership to confirm that the car was still in stock. The salesperson assured her that it was, and she wanted me to call our credit union and start working on financing for the vehicle. I knew she had spent the better part of two weeks doing research on vehicles and I was pleased to hear that she had found a vehicle she liked and was in our price range. I encouraged her to call the dealership one more time before dropping our kids off at daycare to make the drive from Lindstrom to Bloomington to test drive and likely purchase the vehicle. She did and again they assured her the vehicle was in stock and for sale. My wife dropped our two kids off at daycare and then proceeded to drive the 65 miles from our home in Lindstrom to Bloomington. She met the salesperson and he led her to the vehicle, which she hopped into. Another sales person than came running out stating that he had sold the vehicle two days previous. Needless to say, my wife was extremely frustrating and called me crying on her dive home. My wife works a fifty hour week as a pediatric nurse at Children’s Hospital in St. Paul and she sacrificed her day, not to mention put our kids in a paid daycare to drive out to your dealership. After I receive the phone call from my wife, I discussed the incident with a few of my teacher colleagues and they were as offended as I was by the incompetence of the mistake. At no time, did any of the staff at the dealership try to compensate my wife for her trouble. After school that day I called and asked to speak to the manager, and I was directed to Joel Jack. I explained the incident and Mr. Jack was incredibly defiant, relentlessly telling me it was a mistake and that I could come back out and buy a different car. He also told me that if I was in the neighborhood, we could stop by and he would fill up our tank. I explained that we lived 65 miles away. I sensed contempt in Joel Jack’s voice when I explained that a similar car at a similar price would seem reasonable. His voiced raised and he shouted that that was not going to happen, and that there were no other cars in the lot like the one we had interest in. He continued yelling, stating there was no way he was going to lose money on a car. I tried to convey the level of unacceptableness of his approach and even mentioned that I had talked too few of my colleagues about the reasonableness of my solution, to which he started manically yelling, “are you threatening me?” Over and over again, he was stating that I was threatening him. I never once threatened him. When I tried to interrupt he would say that he already knew what I was going to say, and would not let me proceed. I continually asked him how I was threatening him and he never responded, just continued shouting that I was. The conversation ended with me stating a threat would be me bringing him to small claims court to recoup the difference, if we bought a similar car at higher price. At that point he shouted that I was NOW threatening him (not sure what I was doing before) and hung-up the phone. A few days later, the same salesperson called us again and said that the car never sold and that if we wanted to come back out, we could now test drive it. I would never buy a product from a company that has a person in a leadership position like Joel Jack, just on principle. Google reviews have this dealer ship rated at 16 out of 30, with all other neighboring dealerships ratings in the mid-twenties. It seems like you have a culture problem at Bloomington Richfield Honda, and that always starts with the people in leadership positions. We ended up buying a brand new Ford Edge and had a great experience. So to conclude, my wife spent her day off on a wild goose chase that cost us time, money, and gas. It also had a harmful emotional toll on both of us. Your dealership represented every negative stereotype that exists about the auto industry. If I ever talked to a parent the way Joel Jack talked to me, my union would refuse to support me and administration would throw me out on my can. Sincerely, Frank More

We bought a new Honda Accord on 2/15/2013 and could not have been treated any better. Buying cars has never been my favorite thing to do for a number of reasons, but RBHonda made it easy and fun! We got mo have been treated any better. Buying cars has never been my favorite thing to do for a number of reasons, but RBHonda made it easy and fun! We got more than Blue Book value for our trade and were satisfied with the price of the new Accord. Also, for us the location is good. More

I bought an Accord Sport and I had a great experience from the get go. Bill is honest, attentive and delivered what he promised. He patiently explained all the features and helped us in making the correc from the get go. Bill is honest, attentive and delivered what he promised. He patiently explained all the features and helped us in making the correct decision. The teamwork of Bill/Joel is outstanding and they made sure that the transaction is done in the quickest possible way. This is one of the best experiences I have had buying a car. I will be recommending this dealer/sales person/manager to all my friends. More

Jeremy Miner knows us to the point where we simply call him, tell him we are in the market, and he knows the vehicle, trim, and deal structure we will want. We show up at the dealership, and he has everyt him, tell him we are in the market, and he knows the vehicle, trim, and deal structure we will want. We show up at the dealership, and he has everything ready to go... and he's spot on in his judgement. You can only get to that point by truly listening to your customers wishes and providing the right solutions for them. He is an asset to RB Honda. More

The only thing this dealership cares about is getting a commission. They need to learn to be more courteous and respectful to their customers. Do NOT go to this dealership. commission. They need to learn to be more courteous and respectful to their customers. Do NOT go to this dealership. More

Linda and I had the best car buying experience on our fourth purchased Honda, second from RB Honda on January 29th. Bill Foye was our sales executive and his car side manners and professionalism are ver fourth purchased Honda, second from RB Honda on January 29th. Bill Foye was our sales executive and his car side manners and professionalism are very commendable. His stated goal was not to sell us a car, but to sell us the right car. And he fulfilled that goal. Our intentions that day were to shop for a car and Bill made that day, a buy car day, with total satisfaction. We appreciate Bill's no pressure sales approach and his knowledge of the product. We will be purchasing a second car from Bill within a year and look forward to the same experience all over again. Tom and Linda Carlson More

The sales people were so very kind and considerate. We appreciated their integrity and honesty. It was a friendly non-pressure environment. Some dealers hassle the customer with nonsense. We did not exp appreciated their integrity and honesty. It was a friendly non-pressure environment. Some dealers hassle the customer with nonsense. We did not experience any discomfort in our dealings. Jeremy was very knowledgable on the use and functions of the CRV. He helped set up our iPhone for immediate use. We were impressed with his demeanor and personality. Joel was courteous, congenial and wonderful to us. He took time to visit with us and we felt like we knew him forever. Heidi (financial department) was very nice to work with too. She offered to help us get our Minnesota Title since we are traveling to Texas and this document cannot be forwarded. Heidi will receive the title and we will get a duplicate when we return at Christmas. We truly appreciated her assistance. Our total experience was very satisfying. We love our CVR and will recommend this dealership to everyone we know. This was the BEST dealer we have ever dealt with. More