Richard Lucas Subaru

Utterly pleasant Phil sold me a 2014 BRZ, and was incredibly personable throughout the process. I had no prior experience buying new cars prior to this, and I'm not su Phil sold me a 2014 BRZ, and was incredibly personable throughout the process. I had no prior experience buying new cars prior to this, and I'm not sure what kind of pricing other dealers have been giving on 2014 BRZs, so I can't be certain about that issue. What I can say is this: if you configure BRZ exactly as I got it (Limited trim + several options) on the Subaru website, the "Estimated total" is $28,905 before tax, with destination charge included. Phil got rid of the destination fee and offered ˜$27,300. I met two other employees briefly during the buying process who were also friendly. For what it's worth, I took a test drive with a very young employee who seemed to have just started there. He did not seem to know much at all about the car. When asked what the difference is between the two trim levels (Premium and Limited), he said he wasn't sure, and that the gear ratios are probably different. Any customer can figure out in five minutes on the Subaru website that there is no mechanical difference between the two trim levels at all. The differences are purely aesthetic (seat material, spoiler, etc.). I understands that salesmen are not technicians, but it was still discouraging and came off as unprofessional. Again, Phil was great, but the dealership as a whole might want to be more careful about training their new salesmen before they get out on the floor. Overall, it was a good time and I'm ecstatic with the purchase. More

Such a nice experience ! Originally went in for a used 2011 Forester, it had already been sold. However, Phil found us a 2014 that we absolutely adore. Everyone in the dealers Originally went in for a used 2011 Forester, it had already been sold. However, Phil found us a 2014 that we absolutely adore. Everyone in the dealership, especially Phil, was extraordinarily helpful, sweet, and genuine. I would recommend them to anyone. More

Phil made our entire new-car purchase experience really happy and stress-free! He was very knowledgeable about the car we wanted and was more than willing to answer our hundreds of questions with a smile o happy and stress-free! He was very knowledgeable about the car we wanted and was more than willing to answer our hundreds of questions with a smile on his face the whole time. We got our new Forrester for a fair price, and we were thrilled there was no time lost haggling back and forth about that price. He was attentive to our needs and had a lot of great suggestions for extras that he thought would compliment our car even more. I would definitely encourage any of my family and friends to do business with Phil at this dealership! More

best sales experience in my life!!!!!!!!!!!!!!!!!!!!!!!!!!!! give him a raise. this is a real pro.i am very satisfied!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.I will definitly buy anither suburu in the furure and w give him a raise. this is a real pro.i am very satisfied!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.I will definitly buy anither suburu in the furure and would not even consider doing business with anyone else. Keep up the good work. Ed More

This was our first time buying a new car in 10 years (our first Subaru too) and Phil made that experience as pleasant and stress free as can be. From the attention provided to use and our questions to the k first Subaru too) and Phil made that experience as pleasant and stress free as can be. From the attention provided to use and our questions to the knowledge of the vehicle, it was top rate. He made us feel at ease and no pressure put on us at all. Between when we ordered or car to when it arrived at dealership til we picked it up, Phil was there every step of the way keeping us updated. We certainly are enjoying our new Outback. Overall it was a very pleasant experience and would recommend to families to reach to Phil when in the market for a new Subaru. More

I have purchased several new cars. This, however, was by far the greatest car buying experience I have ever had. Our salesman, Phil, was not only extremely knowledgeable, but he was very professional and p far the greatest car buying experience I have ever had. Our salesman, Phil, was not only extremely knowledgeable, but he was very professional and personable as well. He cared about us as people, not just customers there to buy something, which made us feel valued. I can certainly recommend Lucas Subaru for a quality product at a great value, and a satisfying car buying experience. Give them a try and don't forget to ask for Phil. Thank you! More

Great service Phil Bellettiere was my salesman, very professional and knowledgeable friendly person, no pressure during first visit, returned for my second visit t Phil Bellettiere was my salesman, very professional and knowledgeable friendly person, no pressure during first visit, returned for my second visit to proceed with the purchase and was pleased with the final deal. Also dealt with Mike the manager and was pleased with his service, as well. More

BUYER BEWARE I recently purchased a vehicle from BUYER BEWARE I recently purchased a vehicle from Richard Lucas Subaru. I did most of my negotiating online, so when I finally visited the dealersh BUYER BEWARE I recently purchased a vehicle from Richard Lucas Subaru. I did most of my negotiating online, so when I finally visited the dealership the decision came down to the final price. I must say I was please with their willingness to negotiate, and I feel like I received a fair price. However, that is about the only positive thing I can say about the dealership. I finance a portion of the purchase, as Subaru was offering a special 2.9% financing. When it came time to sign the paperwork, I noticed I was being charged 4.9%. Having a credit score above 800, I thought this odd. When I inquired, the financing officer seemed surprise, and then told me, "oh look, I can get you 2.89%", as if he were doing me a favor. Phil, the salesman, seemed like a nice genuine guy, but I shortly discovered it was all just an act. I traded in a vehicle toward the purchase of my new Subaru, and accidentally left a few personal items in the vehicle, most importantly my E-ZPass tag. I called the dealer the next day, and spoke to a gentleman who told me he'd make sure he set these items aside, and I intended to pick it up when my registration was in. Due to some unforeseen circumstances, I was unable to pick my registration up when the time had come, so I kindly asked they send this item to me in the mail, along with my E-ZPass tag. I had also owed them a few items related to my trade-in, so I immediately over-night shipped them to the dealer via Fed-Ex (for a whopping $10) when I knew I would not be able to come into the dealership. A week goes by and no registration in the mail, so I call and am told some reasonable excuse. Okay, no problem. Another week goes by with 3 un-returned phone calls, and 2 un-returned e-mails. Finally, a call from Phil telling me how sorry he is, and that the items will be shipped today, albeit 3 weeks late. No problem. Another week goes by, so feeling fed up, I decide to just go to the local DMV and get a duplicate copy of my registration (at this point my temporary tags were well expired and I had no registration that matched my old tags) and call E-ZPass and report my tag lost. Well, it has now been another 2 weeks and still no registration or response from Phil. At this point it is clearly evident I will never see these items again, however this just speaks to the level of customer service you'll receive at this dealership. After you're out the door, you're no longer of any use to them. I consider this odd, and a terrible business practice, as this was the tipping point of me choosing to get my vehicle serviced at a different dealer. If Phil cared enough to send me my items for less then $10, he could have more than made up for it in service and repair visits over the life of my Subaru. However, I'm not sure this is a concept such an incompetent individual would comprehend, as clearly evident by his actions. Additional notes - the car was filthy when I drove it home from the dealership. There was a layer of dust about a half inch thick on the dash board, scuff marks on the door panels from people getting in and out of the vehicle, and the dirtiest front windshield I had ever seen. This should have been an indication of things to come, but I gave them the benefit of the doubt. For another few hundred dollars, I would have gladly given my business to a different dealer, and will never be returning to Richard Lucas. Also before purchasing the vehicle, I asked about the type of fuel required. I was told it took regular gasoline, which was a relief to me as I had been required to put premium gasoline in my old vehicle. Upon taking the car home I cracked open the owners manual only to read that Subaru recommends using premium gasoline in this vehicle. Clearly, the salespeople are not very knowledgeable about the products they sell. More

I really enjoyed the car leasing experience with the car salesman Robin. He made the experience fun and worked with me on the price target. He really took the stress and pressure off. The test drive was the salesman Robin. He made the experience fun and worked with me on the price target. He really took the stress and pressure off. The test drive was the best I have ever been on and I really like the Subaru we leased. I can't wait to drive it in the snowy conditions. More

We went in last week with a specific car and price in mind. Barbara was friendly and knowledgeable, did not waste our time. We agreed on a price, and after locating the car and adding the accessories we mind. Barbara was friendly and knowledgeable, did not waste our time. We agreed on a price, and after locating the car and adding the accessories we wanted, we drove it home tonight. It was a comfort to deal with a person who really knew their product. More