Richard Lucas Subaru

Great Experience I had a great experience there. Everyone there was friendly and worked with me. All of the costs were explained thoroughly so I knew exactly what i w I had a great experience there. Everyone there was friendly and worked with me. All of the costs were explained thoroughly so I knew exactly what i was paying for. I highly recommend this dealership and Ryan Eavery as a sales person. More

No pressure/Great lease This was my first experience leasing after having owned all of my previous cars. After going from dealer to dealer, my experience with Ryan Eavey was This was my first experience leasing after having owned all of my previous cars. After going from dealer to dealer, my experience with Ryan Eavey was excellent. Not only was I treated with respect, he truly listened to what I wanted in a car and what I could afford, He came up with the perfect car that was $100 less per month than what other dealers offered me for similar cars. I would recommend that you see Ryan and save yourself a lot of time. More

Easy for me to recommend this dealer I used truecar and got a great price via email by Alex. I then stopped in and started talking with Ryan Eavey. He was great. Friendly, knowledgable I used truecar and got a great price via email by Alex. I then stopped in and started talking with Ryan Eavey. He was great. Friendly, knowledgable, and professional. Plus he seems like a nice guy. He didn't have the exact car I wanted so I didn't buy on that day. After a day or so, I realized I would be happy with the model he did have and I called him up and gave him a deposit. When I came in for my appointment to pick up my new car, Ryan was great. He walked me through everything. Michael Brack is their finance guy and he was very professional and nice also. He made signing all the paperwork easy. He had a great way of explaining everything to me so I felt I knew what I was signing. Overall, a great experience. More

Unethical Business Practice I emailed Lucas Subaru on 3/12/16 regarding a car I saw online; Alex E, the sales rep, told me he would put the car out front for me for an evening ar I emailed Lucas Subaru on 3/12/16 regarding a car I saw online; Alex E, the sales rep, told me he would put the car out front for me for an evening arrival. I understand inventory is low, but I was very disappointed when I arrived to find out the car was sold. The dealership could have let me know (I don't presently have a car so I had to take a cab to the dealer). I then proceeded to test drive three other vehicles with Saul, which was a pleasant experience. I selected a different vehicle to purchase and I began the financing process at the dealer which was very SLOW. Upon receiving some financing terms, Saul informed the manager would like to shop around for better terms on Monday morning (we were there late on a Saturday). We put a deposit down of $500. The next day, on Sunday, we shopped around for financing and insurance on our own and changed our mind. We immediately emailed the dealership so that the car would go back into inventory on Monday AM. On Monday, the dealer cashed our deposit even though we had informed we would not like to purchase the vehicle. On Tuesday, I was emailed saying to visit the dealer for the refund; I replied that we don't have a car and to please mail the check. Two days later I was informed the process could take 10 business days and the check request was submitted on 3/15/16. 12 business days later, I have yet to get my deposit back. I called the dealership this morning (3/31/16) and was told the manager is busy and he will call me back. I just called six hours later and again was told the manager is busy. It appears they are avoiding me... This dealer, based on my experience, is not running an ethical business practice. I would avoid at all costs. More

Great service and best car buying experience I was skeptical at first to buy a new car. Ryan Eavey really took care of me and explained everything from the beginning to the end. Overall, I was gl I was skeptical at first to buy a new car. Ryan Eavey really took care of me and explained everything from the beginning to the end. Overall, I was glad I made my purchase from there. They gave me a great deal and made sure I was absolutely happy. More

Excellent! Very happy with my new 2016 Subaru Outback premium! Ryan was very helpful from start to finish. We will recommed to my friends and relatives Very happy with my new 2016 Subaru Outback premium! Ryan was very helpful from start to finish. We will recommed to my friends and relatives More

Surprisingly, the best new car buying experience I ever had I bought a 2016 Forester this weekend. I just went to see the difference between the 2014 CrossTrek Hybrid I owned by test driving the new 2016 Forest I bought a 2016 Forester this weekend. I just went to see the difference between the 2014 CrossTrek Hybrid I owned by test driving the new 2016 Forester limited. Ryan did not push to sell and I felt no pressure to purchase by anyone there. I went late, not realizing they were closing, but they never complained and stayed opened until I completed my transaction. The whole Subaru experience we had with owning 2014 CrossTrek Hybrid, Subaru guaranty trade in value program and the sales team of Lucas made the whole interaction the best I ever had buying a new car. More

Great experience with Richard Lucas I purchased a 2016 WRX. I am very happy with this dealership. First of all they were the only dealership that would try to locate the exact car I wo I purchased a 2016 WRX. I am very happy with this dealership. First of all they were the only dealership that would try to locate the exact car I would want such as options and colors. Other dealerships told me it can't be done and pressured me to order the car which was impossible because I had to return my lease. The price for the north east was more than fair. My salesman was Ryan Eavey who was knowledgeable, professional, and friendly. I couldn't be any happier with him and he taught me everything about the car. He always kept in touch with me though out the buying process. Lastly I dealt with finance manager Michael Brack who was friendly and Proffessional. Although I live in SI I will take my new WRX for service at Richard Lucas. I highly recommend this dealership. More

Great car buying experience I bought a 2016 Forester this past weekend. I really enjoyed working with Ryan because I didn't feel like I was dealing with a car salesman. I've bo I bought a 2016 Forester this past weekend. I really enjoyed working with Ryan because I didn't feel like I was dealing with a car salesman. I've bought cars in the past at different dealerships and felt like I needed to take a shower after dealing with the slimy salesmen. Working with Ryan was a breath of fresh air. More

A great place to buy a car The guys at Lucas are friendly, fair, and don't play all the games that I have seen at other dealerships. My salesman, Cameron, was very patient and The guys at Lucas are friendly, fair, and don't play all the games that I have seen at other dealerships. My salesman, Cameron, was very patient and answered all of our questions about the car, and the manager Greg worked us out a great deal. All in all we love our new WRX. Thanks Richard Lucas!! More