Richard Lucas Subaru

Brought our 2020 Subaru Outback to Lucas for the 24K service that we prepaid along with the 8 year, no deductible gold added security warranty, both from Subaru. We had previously brought the car to service that we prepaid along with the 8 year, no deductible gold added security warranty, both from Subaru. We had previously brought the car to Lucas for the 6K, 12K and 18K service, all under the prepaid maintenance also. They call saying they 'recommend' a cabin air filter, engine air filter and throttle body service. It took a total of about 45 minutes to get them / Subaru to see that we had the maintenance agreement and 1 of the filters was covered in the 24K service. The other filter would be replaced at 30K. At that point, I needed to get back to work, I OK'd the throttle body service. Foolish me, I thought they'd treat us right. Turns out from calls to other dealerships and forums on the web - a throttle body service might be needed at >80K miles and we'd have had poor performance from the car (again, the car has 24K miles and no performance issues). It only sees highway driving in the NorthEast. Subaru doesn't even list it as part of their scheduled maintenance. This dealer 'recommends' it... for the car's needs? Or their bottom line? So it is just an upsell we fell for. Shame on us - but you can be warned. We thought they were above that. But we were wrong. That's the 3rd straw for the camel's back. The other 2: 1) They damaged the car pulling it out of the service bay on the 12K service. Fixed it up and gave us a loaner. We DID keep going to them after that. 2) Trying to build a relationship with the dealership / wanting to be sure the car gets taken car of the correct way, with OEM parts, we had them replace the windshield when it cracked. They then had it for about 6 weeks trying to find a leak that started after they replaced the glass. They gave us a loaner car and it was during covid. And we kept going back to them. But this upsell and time lost just trying to have them see we have the maintenance agreement and what is covered is now having us question the overall quality / ethics of the dealership's service department. And an email about this to the owners has gone unanswered. What's to say? They got caught and lost a customer. More

Have been using Richard Lucas Subaru for car service for several years. They are thorough, reliable, helpful and responsive to customer concerns. Would keep a Subaru just to have them as my car servicing te several years. They are thorough, reliable, helpful and responsive to customer concerns. Would keep a Subaru just to have them as my car servicing team. More

Imagine the best car buying experience you could dream of?....that's precisely the experience you will get at the Richard Lucas Subaru, especially if Bill is facilitating the process! I walked in a little of?....that's precisely the experience you will get at the Richard Lucas Subaru, especially if Bill is facilitating the process! I walked in a little skeptical, a little scared and walked out happy, comfortable and well taken care of. Bill was very informative, professional and friendly. He kept me informed on every update in the process and always replied promptly to my texts. He made me feel like I haven't jut purchased a new car, but a new car that came with friends that are guaranteed to be there whenever needed. I'm looking forward to coming back here for my Outback's service needs and have been recommending this dealership to everyone I know. Thank you! More

From start to finish the staff at Richard Lucas Subaru made my car shopping experience painless! Everyone was knowledgeable, straightforward I didn't feel pressured or stressed. I felt that the dealership made my car shopping experience painless! Everyone was knowledgeable, straightforward I didn't feel pressured or stressed. I felt that the dealership didn't try and rip me off, no price gouging here! More

Customer service excellent…workmanship the best…truly a well oiled operation….thank you all for everything you do well oiled operation….thank you all for everything you do More

My car was done within an hour and I was on my way. The service man (Ryan) at the counter couldn't have been nicer. He was friendly and very efficient. The service man (Ryan) at the counter couldn't have been nicer. He was friendly and very efficient. More

The associate was friendly & attentive. I waited for the service it was done on time I waited for the service it was done on time More

Front office welcomed very well and provided excellent Service. I Would suggest to visit Richard Lucas for all of your service and maintenance related issues Service. I Would suggest to visit Richard Lucas for all of your service and maintenance related issues More

I HAD SUCH A STRESS-FREE CAR BUYING EXPERIENCE WITH THIS CAR DEALERSHIP. THEY WASN'T OUT THERE TO GET ME, UPFRONT ABOUT EVERYTHING FROM BEGINNING TO END. MY SALESPERSON WAS KWABEE, HE WAS DELIGHTFUL TO TA CAR DEALERSHIP. THEY WASN'T OUT THERE TO GET ME, UPFRONT ABOUT EVERYTHING FROM BEGINNING TO END. MY SALESPERSON WAS KWABEE, HE WAS DELIGHTFUL TO TALK TO AND WITH EASE. TALKING WITH JAKE (THE NUMBER GUY) WAS EASY AS WELL HE WENT STRAIGHT TO THE POINT AND TRIED TO GET ME UP AND OUT QUICKLY AS I REQUESTED...TEST DRIVING THE VEHICLE WAS A BREEZE AND MY WHOLE CAR BUYING EXPERIENCE WAS OVERLY NICE AND EASY. WITHOUT A DOUBT I WOULD RECOMMEND RICHARD LUCAS SUBARU 10X OVER! AMAZING. More

Every step of my car-buying experience, from walking in the door to driving off in my new car, was outstanding. The sales consultant, Kwabee Goddard, went above and beyond to help me. He was extremely the door to driving off in my new car, was outstanding. The sales consultant, Kwabee Goddard, went above and beyond to help me. He was extremely knowledgeable and informative when explaining my options for cars and financing. When I decided on a car, he even came in on his day off to make the sale! Kwabee's service was exceptional. I also worked with Greg Fahy who went above and beyond in coming up with a pricing plan that met my needs. I had looked at several Subaru dealers in the area, and Greg was willing to be flexible and work with me to ensure I got the best deal possible. Everyone I worked with was highly professional, honest, and accommodating. Despite the current challenges due to the supply chain crisis, the professionals at Richard Lucas Subaru consistently put me first as the customer and made the purchasing process seamless. I would 100% recommend this dealership! More