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Richard Chevrolet
Cheshire, CT
439 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 439 reviews
April 04, 2013
this is the 2nd time i have brought my car in for service, first time i needed engine work, i received absolutely no communication about what was wrong with my car for 3 days, after calling them on t service, first time i needed engine work, i received absolutely no communication about what was wrong with my car for 3 days, after calling them on the 4th day, they told me that there is a blown bearing and GM was going to determine either to replace to engine or repair it. As of this time they gave me a loaner car. a week goes by still no update, call back and they said they are rebuilding the engine and it should be ready tomorrow, 2 days later it was ready. Fully covered by GM warranty. but as i pull out of the driveway and drive down the road i notice my headlights werent working. so i turned around and went back. Some how they broke the wires going from my ballasts to the headlights and therefore giving me no lights. they were able to get one working till i could get replacement HID's that i had to buy. They chaged me $100 to replace and install new ones. thought that was the end of it. NOPE for some reason they did not adjust the headlights while they put new ones in, so i had one aiming at the sky and left. So back again, took my whole front end apart and 2 hours later, my headlights are adjusted. But now they are low. so my next visit was over the past few days. brought it in for a shaking in the car and a P0420 error with a service engine soon light, per onstar this was the error code stating it was the catalytic converter and they would send the report over to Richard Chevrolet. So i get a call from them stating that it would be $98 charge for diaganose for the error code, i asked why, i gave it to you with onstar and you came up with exact same code? so i have to fight to get some of the fee reversed. so carrie says the tires needed to be balanced at $40, i asked is the vibration/shaking gone, she stated yes. So i pick up the car and low and behold it still shakes. so i look at the report they gave me and it says rear tires abnormally worn and need to be replaced. Now i have a tire and wheel warranty with this dealership. So i called them this morning to ask why i wasnt told about the tires and why was i told the car no longer shook when i drive it. it took several hours to get an answer and i was dealing with Rick. he was very helpful but now i have to bring the car back again on my next day off to get new tires. so yet again, they failed to solve my vehicle issues on one visit and failed to comunicate any and all issues with me. Rick was very nice and helpful, but i should not have to bring back my vehicle more than one for the same issue, nor should i have a new issue arise from a repair that has nothing to do with what they worked on. they are at least making an effort, i will update after my next appointment for my tires. More
by rnewfy
Employees Worked With
carrie
March 21, 2013
Recently bought a mustang from this dealer. They wouldn't budge on the price, however i wanted the mustang very bad, so i purchased it. After less than a year of owning it i needed something better wouldn't budge on the price, however i wanted the mustang very bad, so i purchased it. After less than a year of owning it i needed something better on gas so i decided to shop for a new car. After getting an appraisal for the mustang i purchased for almost 14,000 from richard chevrolet, i was informed that the car was worth 5,000 dollars because it was in an accident. Although they did show me a car fax report at richard chevrolet they still sold me, someone with minimal car buying experience, a car that was worth 5,0000 dollars for 14,000 dollars. I expect to get the run around from every car salesman however this was very upsetting to me now that im 11,000 dollars in the hole. I wouldnt trust this dealer. More
by damann91
Employees Worked With
All of them
February 23, 2013
I have been a customer with Richard Chevrolet for many years, but I must say, this was my best experience, ever! Right from the beginning, Frank made we feel right at home and like Family. Frank introdu years, but I must say, this was my best experience, ever! Right from the beginning, Frank made we feel right at home and like Family. Frank introduced me up to Jim Kubicza (my salesperson), who answered every question and fulfilled every request to my complete satisfaction! Jim is a great asset to your dealership, and a very impressive young Man. Sean was also great to deal with, making the final process, short and sweet! Gary, the Body Shop Manager, personally applied his detail skills to provide me with a 100% customer satisfaction when I made finished my final inspection of my Victory Red 2012 Chevy Camaro SS Convertible! I left your dealership feeling really good! I purchased a Special vehicle at a great price, and had a memorable experience in the process! Also: Your new Facility is awesome! Thank you for renewing my faith as a consumer.......................................Raymond C. Gutman More
by rgutman
Employees Worked With
Jim, Frank, Sean, and Gary (Body Shop). They were all, Great!
January 29, 2013
Carrie was very professional and knowledgable. She was a pleasure to work with! Richard's definitely have class act employees!!! I will definitely take my vehicle there again! pleasure to work with! Richard's definitely have class act employees!!! I will definitely take my vehicle there again! More
by smccartin1
Employees Worked With
Carrie Tomczak
January 28, 2013
I called to find an out if they could find a front end noise on my 2007 impala. I was told to bring it in the following day. My service rep Patrick kept me in the loop of possible issues and how much th noise on my 2007 impala. I was told to bring it in the following day. My service rep Patrick kept me in the loop of possible issues and how much the cost for parts and labor. Patrick called me when the car was fixed and stated the mechanic found another noise and fixed that issue too. Very professional service. The car runs like new. More
by mpo141
Employees Worked With
Patrick Conniff
January 18, 2013
there was no pressure into buying the car the atmosphere was warm ,clean,friendly and relaxing Ryan Montalvo is a very good salesman no pressure,he was very patient with me and i had alot of questions if he was warm ,clean,friendly and relaxing Ryan Montalvo is a very good salesman no pressure,he was very patient with me and i had alot of questions if he didn't know it he went and got an answer i have to say i was very pleased at the end of the day with the suv and Richard Chevy yes i would return More
by bigb591
Employees Worked With
ryan montalvo
January 11, 2013
Avery was great!!! No pressure from him. I told him what I wanted we looked. There were no more 2012 that I wanted, so I walked out with a 2013 and a great price. I am thrilled with my new silverado. I will I wanted we looked. There were no more 2012 that I wanted, so I walked out with a 2013 and a great price. I am thrilled with my new silverado. I will be back in 14 years for my next one. More
by sydnie
Employees Worked With
avery askew
December 07, 2012
Bought a nice new Silverado and got a good deal. The dealership did a nice job while under constuction . Was a little confused on where to go at first but I eventually found my way around. Excellent se dealership did a nice job while under constuction . Was a little confused on where to go at first but I eventually found my way around. Excellent service considering the dealerships circustances. Great communication all the way until the end of the sale. Was able to use my GM card along with a great price given. The speedy and professional ; would reccomend dealership to co-workers. Thanks Again, Bruce More
by Bruce3179
Employees Worked With
Ryan Montalvo
November 24, 2012
I looked around and tested a number of other cars, but nothing hit the spot. Also the other salespeople were pushy which I totally dislike when looking for a car. At Richard Chevrolet, I felt very at hom nothing hit the spot. Also the other salespeople were pushy which I totally dislike when looking for a car. At Richard Chevrolet, I felt very at home. Everyone was smiling and friendly at each visit. I have purchased a number of other cars there, and have always been treated like family, with excellent work when needed. I would recomend this place to every one! More
by mrsclaus9
Employees Worked With
Roger Hill
November 05, 2012
Jim was very professional and I enjoyed working with him. He worked hard to get me a great deal on my new car. I would absolutely buy a car from him again. He worked hard to get me a great deal on my new car. I would absolutely buy a car from him again. More
by scagnellig
Employees Worked With
Jim Kubicza
