Richard Chevrolet

The good and the bad I dealt with Colin Fletcher for the sale of my used vehicle. Colin was very professional. He was patient even though I was still a month from being ab I dealt with Colin Fletcher for the sale of my used vehicle. Colin was very professional. He was patient even though I was still a month from being able to make a purchase, and never felt pressured to make a decision. It just so happened that a month after making my purchase we had a warm day with alot of humidity, so naturally I went to turn on the ac, and it started blowing out warm air. Then later in the week the check engine light came on. I brought the vehicle in on a Tuesday morning. I was never given a time frame when the vehicle would be ready. I finally received a call from Sid around 4:15 in the afternoon saying that the vehicle was all set and that he'd prefer the vehicle stayed overnight so that they could ensure the check engine light wouldn't come on. I arrive on wednesday morning to be told that the vehicle is still being worked on and was asked if I needed a ride back to my house. I was later told that they were waiting for seals to the compressor cause they had ordered the wrong ones. So for the sales aspect, I would say that the staff was friendly and helpful and deserve five stars. Unfortunately the service department drops my rating as they seem lackadaisical since it's an issue that I feel wasn't checked during pre-sale inspection. I spent two full days without a vehicle and spent $40 to rent a vehicle to run errands on the one day I had off. Good thing I'm not paying for the repairs due to the warranty that came with the car upon purchase. Update(6/04/14): Brought the vehicle in to a local place to have the oil changed and was told that the a/c needed to be charged. More

I would consider my experience with Richard Chevrolet to have been an unpleasant one to say the least. The initial contact and purchase was very good, however, after I drove the vehicle off the lot it appe have been an unpleasant one to say the least. The initial contact and purchase was very good, however, after I drove the vehicle off the lot it appears that I was no longer deserving of their customer service. Below, in quotations, is an email that I sent to the owner of the dealership, Richard Jaffe, after two weeks of getting nowhere with his staff. It will sum up my experience very well. "Dear Mr. Jaffe, I regret having to write you this email but I've gotten nowhere with your employees to date and I am requesting your assistance to resolve this matter. Of note, to date, I have spoken with Dan Alkas, Jay Seely, Jeff Segal and George Fogarty. I purchased a 2007 Chevy Suburban LTZ 2 weeks ago. Upon inspection of the vehicle I noticed that a wire was hanging from the rear window. It was at that time that I was told by salesman, Jim Kubikza, that the rear glass needed to be replaced due to a defective window defroster cable. I was told that this would be taken care of on an expeditious basis. Upon inspection of the engine compartment, I noticed that the plastic engine cover was missing, allowing the intake, alternator, etc. to be exposed. When I brought this to Jim's attention, he advised that he would have one ordered and delivered immediately from your parts department. To date, neither promise has been satisfied by your dealership, despite my numerous attempts with those listed above. After calls to Dan and Jeff over the last week, I was told that the rear glass was on order and would be installed by Payless Auto Glass. After much frustration, I again contacted your dealership and was able to speak with Jay on 03/05 who was able to coordinate an install for 03/06 at my house. I received a call from Payless to confirm my appointment and some information about the glass. When I arrived home from work on 03/06, I arrived to find a note attached to my rear window advising " have to come back, wrong glass, need more info". I immediately called the number that was left on the note (203-***-****). The voice mailbox was full and was not accepting further messages. I again called your dealership and spoke with George to explain the situation and my disappointment. He provided me with another Payless phone number (860-***-****). A George answered the phone and advised that he could not help me and provided me with the cell phone number of a Jimmy Martinez at Payless (203-***-****). This number also led me to a voice mailbox that was full and not accepting messages. I again called your dealership and spoke with Jeff Segal. He advised that he is not working on 03/07 but would try his best to assist me; this was as of 6:30pm on 03/06. Needless to say, I am extremely frustrated at the lack of customer service I have received having spent $20K at your dealership 2 weeks ago. Personally, I believe that the vehicle should never have left your lot without the rear window already replaced but I accepted that it would be done quickly based on what I was told at the time of purchase. Having waited two weeks already, I feel that I am well within my rights to request from you that my rear window be replaced today (03/07). I obviously have little faith in Payless so I would ask that you consider using Safelite Auto Glass to perform this work. I have contacted them myself and they have advised that they have my rear window in stock in their North Haven location. Attached is the "WE OWE" notice that I received on 02/22/2014, signed by Dan Alkas. This has not been a pleasant car-buying experience and I am sure that, as the owner, your highest priority is to make certain that your customers are well taken care of and that the promises made by your employees are kept. I mean no disrespect but over the last week I've heard nothing but excuses as to why the glass wasn't in stock and when it miraculously appeared, it ends up being the wrong product. Also, as the customer, I didn't appreciate having to attempt to contact Payless myself considering that this is the glass vendor of your choice, not mine. As I stated above, I personally contacted Safelite and was sent a confirmation email and a work order number that your dealership could use to authorize my installation. Here is a portion of the email that I received: "Interested in scheduling the appointment above? It's easy! Simply call 800-800-2727 and reference work order number 01871-493860. In most cases, we can get you scheduled for service to be completed the same or very next day." I have very limited access to a borrowed second vehicle. I work in Hartford and will be able to use it tomorrow so that my Suburban can be at my home address of *****************. I would imagine that this installation could easily be scheduled by you and completed while I am at work today, 03/07/2014. I would also appreciate you looking into the engine cover as well. I can be reached at 203-***-**** and would greatly appreciate a call from you to discuss the issue at hand. Again, the Suburban will be left unlocked and at my home address all day today, 03/07/2014, and I respectfully request that the installation take place regardless of what lengths you must go to. I chose your dealership to make my purchase and would appreciate the customer service that each of your buyers should receive, and the type of service that I'm sure you strive to provide as the owner. Please contact me after receipt of this letter. I appreciate your time and look forward to hearing from you. Sincerely, Gary ****** " (end quotation) As of today, 03/11/2014, the glass has been sucessfully installed and the engine cover received. I'm obviously upset about the above but what upsets me the most is that the owner, Mr. Jaffe, never even gave me the courtesy of a return email or call. I feel that I was forced to struggle to coordinate things that were promised by the dealership at the time of purchase. I don't expect perfection and I realize that things happen and people make mistakes but after two weeks of calling and speaking with everyone with any authority at Richard Chevrolet, nothing was done until 03/07/2011 after a purchase date of 02/21/2011. And the blatent lack of respect shown by Mr. Jaffe to not respond to a "valued customer" left me with a sour taste in my mouth and I will never return to this dealership for anything nor will I recommend them to anyone in the future. Of note, ironically, I received an email from my initial salesman, Jim Kubicza, yeaterday (03/10/2014) asking me how the window installation went. I replied to him immediately and told him how on Sunday, 03/09/2014 I was left stranded after the starter motor went on the Suburban. Given what I feel was a lack of customer service to date, I asked Jim if the dealership might consider adding the cost of the starter motor on to the 30-day warranty and issuing me some type of reimbursement. I didn't ask for a dime for the tow or the installation of the part. To date, I have not received a response from Jim and given the lack of service/response from Richard Chevrolet, I don't expect one. I anticipate a response from Richard Chevrolet to this negative review and I look forward to what further excuses might be given to justify the events described above. Ironically, I'd be willing to bet that their response to this post will come significantly quicker than any response I've ever received from them regarding my issues. A Very Dissatisfied "former" Customer.... More

this is the 2nd time i have brought my car in for service, first time i needed engine work, i received absolutely no communication about what was wrong with my car for 3 days, after calling them on t service, first time i needed engine work, i received absolutely no communication about what was wrong with my car for 3 days, after calling them on the 4th day, they told me that there is a blown bearing and GM was going to determine either to replace to engine or repair it. As of this time they gave me a loaner car. a week goes by still no update, call back and they said they are rebuilding the engine and it should be ready tomorrow, 2 days later it was ready. Fully covered by GM warranty. but as i pull out of the driveway and drive down the road i notice my headlights werent working. so i turned around and went back. Some how they broke the wires going from my ballasts to the headlights and therefore giving me no lights. they were able to get one working till i could get replacement HID's that i had to buy. They chaged me $100 to replace and install new ones. thought that was the end of it. NOPE for some reason they did not adjust the headlights while they put new ones in, so i had one aiming at the sky and left. So back again, took my whole front end apart and 2 hours later, my headlights are adjusted. But now they are low. so my next visit was over the past few days. brought it in for a shaking in the car and a P0420 error with a service engine soon light, per onstar this was the error code stating it was the catalytic converter and they would send the report over to Richard Chevrolet. So i get a call from them stating that it would be $98 charge for diaganose for the error code, i asked why, i gave it to you with onstar and you came up with exact same code? so i have to fight to get some of the fee reversed. so carrie says the tires needed to be balanced at $40, i asked is the vibration/shaking gone, she stated yes. So i pick up the car and low and behold it still shakes. so i look at the report they gave me and it says rear tires abnormally worn and need to be replaced. Now i have a tire and wheel warranty with this dealership. So i called them this morning to ask why i wasnt told about the tires and why was i told the car no longer shook when i drive it. it took several hours to get an answer and i was dealing with Rick. he was very helpful but now i have to bring the car back again on my next day off to get new tires. so yet again, they failed to solve my vehicle issues on one visit and failed to comunicate any and all issues with me. Rick was very nice and helpful, but i should not have to bring back my vehicle more than one for the same issue, nor should i have a new issue arise from a repair that has nothing to do with what they worked on. they are at least making an effort, i will update after my next appointment for my tires. More