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Richard Chevrolet
Cheshire, CT
423 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 423 reviews
September 19, 2015
Excellent customer service. I didn't feel lost. Normally when buying a new car, the process is quite intimidating. Well Erich made me comfortable through the entire process. I left feeling like I a Normally when buying a new car, the process is quite intimidating. Well Erich made me comfortable through the entire process. I left feeling like I actually got a deal. More
by Leebee22345
Employees Worked With
Erich stewart
September 08, 2015
best dealership around!!!!! I would like to thank Jay, Howard, and the rest of the team down at Richards chevrolet. I can't thank you guys enough for taking care of me, and putti I would like to thank Jay, Howard, and the rest of the team down at Richards chevrolet. I can't thank you guys enough for taking care of me, and putting me in my dream car (2015 Chevy Equinox) My fiancé, family, and friends plan on doing business with none other than Richards Chevrolet in Cheshire. You guys are honest and reasonably priced and worked with me. Not to mention you went over every little detail about purchasing a car and setting up my car. I went to other dealer ships that day and they tried to take advantage of me and you guys were straight forward about everything! You turned an awful experience into an amazing one! Thank you again I'm am thankful and plan on doing future business with you guys! More
by lauramarie228
Employees Worked With
Jay and Howard
January 14, 2015
New Car Purchase I went into Richard Chevrolet to look at a 2015 Equinox. I was quickly helped and met with Angelo Epifano. He sat down with my husband and I and expla I went into Richard Chevrolet to look at a 2015 Equinox. I was quickly helped and met with Angelo Epifano. He sat down with my husband and I and explained the different trim levels and features of each model. We went for a test drive and really enjoyed how the Equinox handled on different road surfaces. When we went back to the dealership Angelo provided us with payments for a lease and finance. I really like how Richard Chevrolet shows you a printed sheet of paper with all the price information from the total cost of the vehicle, rebates, taxes, etc. instead of the magic marker scribble most dealers show you and you can't tell what the price per month is or what the list price of the vehicle is. Richard breaks down the information so you never have to wonder what you really are paying for there is no surprising when you go to sign the papers!! At no point during this process did I feel pressured to purchase the vehicle. Richard Chevy doesn't pressure you in any way. The color Equinox I wanted wasn't on the lot and Angelo said no problem we will locate one for you. The next day Angelo called and was able to locate my Equinox and later that evening I picked up my car. A few days later I wasn't happy with how my seat felt and how the car rode it wasn't comfortable at all. I reached out to Angelo and he offered to go on a test drive with me to see if he could notice anything. Angelo was really helpful and adjusted my seat to see if that would help me. A few days later I received an email from Jill Silverman the Asst Manager asking how my experience was. I explained to her how I wasn't happy with my purchase and she really took the time to listen to my concerns. She immediately said she would reach out to a company and see if they could help me. Jill contacted me back the next day and set up an appointment for me to meet with a company that can customize seats. I went into the dealership this past Saturday met with the company and Jeff Siegal. I sat down with Jeff and went over my options. Jeff was beyond helpful and arranged an appointment for me to get my seat fixed. Richard Chevrolet is the best car dealership I have ever gone to. There is no pressure and they listen to your concerns. I can't wait to get my car seat fixed and drive me new Equinox!! Richard Chevy I can't thank you enough for being so helpful and really wanting to find a solution for me to make sure I'm happy!!! When you go to Richard Chevy make sure you ask for Angelo Epifano. More
by sd123
Employees Worked With
Angelo Epifano, Jeff Siegal, Jill Silverman
November 24, 2014
Went in for service on my 2005 Chevy 1500 truck Very rude staff. Tried to overcharge me every time I went there. Recommended unnecessary service every time too. Just terrible experience. Finally had Very rude staff. Tried to overcharge me every time I went there. Recommended unnecessary service every time too. Just terrible experience. Finally had it with them and refuse to go back. More
by jeffyeti
Employees Worked With
Carrie & Syd
October 10, 2014
General Service & Maintainence I purchased a 2007 Equinox from Richard Chevrolet in April 2014 and have had incredibly good experiences with the staff at Richard Chevrolet. They ar I purchased a 2007 Equinox from Richard Chevrolet in April 2014 and have had incredibly good experiences with the staff at Richard Chevrolet. They are attentive and prompt when I am for a regular oil change or when I had a small leak in my sunroof. The staff is always professional and the facility is nicely maintained. I tell everyone I can about my positive car buying and Maintainence experiences at Richard Chevrolet!! More
by GeoHyman
Employees Worked With
Jason Vianese, Jeff and Sid
May 14, 2014
The good and the bad I dealt with Colin Fletcher for the sale of my used vehicle. Colin was very professional. He was patient even though I was still a month from being ab I dealt with Colin Fletcher for the sale of my used vehicle. Colin was very professional. He was patient even though I was still a month from being able to make a purchase, and never felt pressured to make a decision. It just so happened that a month after making my purchase we had a warm day with alot of humidity, so naturally I went to turn on the ac, and it started blowing out warm air. Then later in the week the check engine light came on. I brought the vehicle in on a Tuesday morning. I was never given a time frame when the vehicle would be ready. I finally received a call from Sid around 4:15 in the afternoon saying that the vehicle was all set and that he'd prefer the vehicle stayed overnight so that they could ensure the check engine light wouldn't come on. I arrive on wednesday morning to be told that the vehicle is still being worked on and was asked if I needed a ride back to my house. I was later told that they were waiting for seals to the compressor cause they had ordered the wrong ones. So for the sales aspect, I would say that the staff was friendly and helpful and deserve five stars. Unfortunately the service department drops my rating as they seem lackadaisical since it's an issue that I feel wasn't checked during pre-sale inspection. I spent two full days without a vehicle and spent $40 to rent a vehicle to run errands on the one day I had off. Good thing I'm not paying for the repairs due to the warranty that came with the car upon purchase. Update(6/04/14): Brought the vehicle in to a local place to have the oil changed and was told that the a/c needed to be charged. More
by bf1327
Employees Worked With
Colin Fletcher and Sid Greatorex
May 03, 2014
GM Recall My Saturn Ion was recalled because of a faulty ignition switch. I called Richard Chevrolet of Cheshire and they gave me a car to rent. Jeff called m My Saturn Ion was recalled because of a faulty ignition switch. I called Richard Chevrolet of Cheshire and they gave me a car to rent. Jeff called me when my Saturn was fixed and he took care of me when I arrived. He was very friendly and so was Tony the man in the rental section of the dealership. Even the women in the office were great! It was a great experience! More
by 860584
Employees Worked With
Jeffrey Deluca
April 24, 2014
Happy guy! I know I can always get a straight answer when I work with Jim. I've purchased three vehicles from him and every time he sees me, he knows who I am an I know I can always get a straight answer when I work with Jim. I've purchased three vehicles from him and every time he sees me, he knows who I am and makes sure everything is going well. More
by Paullyd860
Employees Worked With
Jim K
April 22, 2014
Loaded car! Was in a tough spot with my broken down truck. Jim got me a loaded Impala and a lower payment! Nothing else I could ask for. Jim was great and a huge Was in a tough spot with my broken down truck. Jim got me a loaded Impala and a lower payment! Nothing else I could ask for. Jim was great and a huge help! More
by Ssowner1
Employees Worked With
Jim Kubicza
April 10, 2014
Great Efficient service Jeff handled what I need in a prompt, efficient manner. Went above & beyond in arranging a vehicle rental. Highly recommend Jeff!! Great Guy, Great Se Jeff handled what I need in a prompt, efficient manner. Went above & beyond in arranging a vehicle rental. Highly recommend Jeff!! Great Guy, Great Service More
by bigboy1234
Employees Worked With
Jeff Deluca
