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Richard Chevrolet

Cheshire, CT

4.9
439 Reviews

1405 Highland Ave

Cheshire, CT

06410

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Showing 439 reviews

December 12, 2016

How did this happen???? No business ethic Test drove a 2008 jeep Dec. 3. Was very interested in vehicle but, not willing to negotiate. Stated they go by overall area census and this vehicle pr More

by Kg
Customer Service
Recommend Dealer
No
Employees Worked With
Chris manager/Ryan saleperson
Dec 15, 2016 -

Richard Chevrolet responded

At Richard Chevrolet we analyze the local market every week to make sure our vehicles are competitively priced in the marketplace so that what our customers view online is accurate and attractive. As the customer stated, they were interested in a 2008 Jeep and made an offer which we did not accept. A week later, the customer presented a revised all inclusive offer (with tax, title, etc.). Unbeknownst to the vehicle specialist, the vehicle reached a certain number of days in our inventory which warranted a price reduction. A different customer came in on the revised online price and purchased the vehicle. The customer who purchased the vehicle was neither a friend or team member of the dealership. The revised price was posted online for public viewing and the purchaser contacted us. We sincerely regret that the vehicle specialist did not present this customer's last offer to our pre-owned manager. The customer made us aware of what had occurred and our Assistant General Sales Manager called and spoke to the customer. We apologized for the lack of communication and appreciate them bringing this to our attention so we can improve our process.

November 30, 2016

Chevy Cruze Josh DeMaio was great and helped me find the right car. I am very pleased with the dealership and will be telling all my friends and family to go to R More

by LEXI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh DeMaio, Jack B
November 28, 2016

"My Baby" 2013 EQUINOX Buying a car was a great experience. Was greeted by the warm, welcoming smile of salesman ERICH STEWART. He is very knowledgeable and professional. More

by Jackie2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ERICH STEWART AND DAN
November 22, 2016

Service Consultant - Carrie Brought my 2015 vehicle in several times for scheduled maintenance. Carrie was very pleasant and professional each time. Looking forward More

by JOE Z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carrie
November 22, 2016

Very pleasant experience Mike G. was the sales rep. that assisted me in purchasing my first new car at Richards Chevy. He was very friendly, polite, professional, and he was a More

by xoxlaurennashley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Gago
November 21, 2016

Service performed was oil change, brakes, tires. Carrie was very helpful and kept me updated on progress. Was notified of cost before service. Pleasant Exper More

by Deneen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carrie
November 18, 2016

Outstanding Service I have a 2014 Corvette purchased out of state. It was important for me to find a service department locally that I can feel confident taking my car t More

by Lisa W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sid
November 16, 2016

service Got there at 7 am and went right in. engine light and stabitrax were on. It didn't take long to correct. Thanks to Sid for understanding the problems More

by Eileen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sid,Carrie and the courtesy drivers.
November 15, 2016

Awesome service I would like to thank Roger Pace for taking the time to find the type of vehicle I was looking for and also in my price range. He was excellent to wo More

by EXCELLENT SERVICE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Pace, Bob in finance
October 22, 2016

Leasing a new trax Kyle was very helpful in helping me decide on leasing a new trax. He is always available if you need anything. Would def recommend Richard Chevy. both More

by carolg1023
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Gardner
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