Richard Chevrolet
Cheshire, CT
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Service work review Two years ago I had a problem with my car's XM radio antennae. It was determined to be faulty and Carrie Tomczak was responsible for it's replacement. Two years ago I had a problem with my car's XM radio antennae. It was determined to be faulty and Carrie Tomczak was responsible for it's replacement. Not only was the work completed within 2 days, the replacement/painting was done impeccably. In addition, I have worked with Carrie for other routine service work and have found her to be very pleasant, friendly and efficient. Gary S. More
Easiest car shopping experience. So I recently totaled my vehicle and was in the market for a new one. I had been shopping around at other Chevy dealerships and I was overwhelmed by h So I recently totaled my vehicle and was in the market for a new one. I had been shopping around at other Chevy dealerships and I was overwhelmed by how much was out. At the same time I was underwhelmed but the service I was given. That changed literally from the moment my wife and I walked into Richard Chevrolet. The manager Angelo greeted us and got us set up with Ryan. Ryan made the experience so easy and made us feel welcomed. It was nice to see world class customer service still existed. Extremely knowledgeable sales team. Product knowledge and great customer service go hand in hand and Ryan delivered. I will be recommending friends and family to shop here for sure. I didn't mention price because Ryan went out of his way to find all sales and rebates I qualified for!!! Thanks to the team at Richard Chevrolet!! More
They are the best! I have been working with this dealership for a few years. I have never felt pressured or like a "sale". The service department is amazing! They always I have been working with this dealership for a few years. I have never felt pressured or like a "sale". The service department is amazing! They always get me in quick and explain everything in terms I understand! They tell me what my car needs vs. what they think I should do. I don't feel as though they are looking to make money, but rather take care of me and my car. Sid, is so easy to work with and very accommodating! Even on the occasions that I have been less than polite he has responded with empathy and scincerity! More
GENERAL MAINTENANCE SID AND JAMIE DO A GREAT JOB GETTING YOU IN AND OUT QUICKLY, SERVICE WITH A SMILE! THE ENTIRE STAFF IS FRIENDLY AND ACCOMMODATING. IF YOU HAVE TO WAIT SID AND JAMIE DO A GREAT JOB GETTING YOU IN AND OUT QUICKLY, SERVICE WITH A SMILE! THE ENTIRE STAFF IS FRIENDLY AND ACCOMMODATING. IF YOU HAVE TO WAIT, THEY HAVE AN AWSOME WAITING AREA COMPLETE WITH TV, COFFEE BAR AND GOODIE !! More
Great Service Very pleasant experience I go early in the AM and they always have coffee and donuts. Everyone is friendly and the wait is not long at all. Very pleasant experience I go early in the AM and they always have coffee and donuts. Everyone is friendly and the wait is not long at all. More
Friendly and efficient I made an appointment for the scheduled maintenance on my 2016 Chevy Cruze to include some minor recall items. During the service, it was discovered I made an appointment for the scheduled maintenance on my 2016 Chevy Cruze to include some minor recall items. During the service, it was discovered that there was a leak in my oil pan. Sid arranged a rental car for me and set the appointment for the repair. I picked up my rental on a Tuesday morning and Sid contacted me early afternoon to let me know that my car was ready. Jamie was the utmost professional throughout the rental process. Everything went smoothly and it was a pleasant experience. More
fast, friendly timely They took the car in at the exact time of my appointment, paper work was done, work to be done was explained. waited in a big clean room with televis They took the car in at the exact time of my appointment, paper work was done, work to be done was explained. waited in a big clean room with television and magazines. Was told work would take 30 to 40 minutes, at 35 minutes service personal called me out , work was completed and I left. Couldn't ask for more, More
Another great oil change service at Richard Chevrolet. Had water and hot cocoa while we were waiting for it to be finished. My children were entertained with the TV and had c service at Richard Chevrolet. Had water and hot cocoa while we were waiting for it to be finished. My children were entertained with the TV and had charging station for my daughters phone. And as always Sid was friendly as could be. More
air bag recall My wife and I bought our first new car (chevy impala) in 1978 from Richard Chevrolet. We have continued to buy from them because price is always very My wife and I bought our first new car (chevy impala) in 1978 from Richard Chevrolet. We have continued to buy from them because price is always very competitive , service is excellent and the people are terrific ! We currently have a Chevy Trailblazer and a Silverado pick-up . More
Thorough work to say the very least! From the moment I drove into the service center I was taken care of better than I could've expected. And when it came time to pay for all the work don From the moment I drove into the service center I was taken care of better than I could've expected. And when it came time to pay for all the work done to my car which costed serveral hundred dollars (right before Christmas yikes!) my representative Nick made sure to thoroughly check all my coverages to see if it was possible to reduce that. Not only did he reduce it, but found I was still covered on an extended warranty through them so not a dime out of my pocket for any additional repairs and not even the rental I needed overnight. Now my car feels better than ever, this is the place to be for service you can trust. More