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Richard Chevrolet

Cheshire, CT

4.7
423 Reviews

1405 Highland Ave

Cheshire, CT

06410

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Showing 423 reviews

December 19, 2016

great experience i have been dealing with sid for many years he has always treated me with his kindness and respect ;i would rate him as a top notch service advisor i More

by debradog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sid
December 18, 2016

Unbelievable efficiency! The attention to detail and efficiency of this dealership is beyond words! I would not want to buy a new or used car anywhere else! More

by Jimbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
December 18, 2016

The dealership works like a team. Several people at the dealership needed to use their skills to put me into the car I wanted at a price I could afford. It was no easy matter, however More

by TCervoni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rhyan
December 15, 2016

2004 Chevy Impala We took our 2004 Chevy Impala to Richard Chevrolet as we had a gush of antifreeze after warming up our car. We were not sure what to think, so called More

by jksacch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carrie
December 12, 2016

How did this happen???? No business ethic Test drove a 2008 jeep Dec. 3. Was very interested in vehicle but, not willing to negotiate. Stated they go by overall area census and this vehicle pr More

by Kg
Customer Service
Recommend Dealer
No
Employees Worked With
Chris manager/Ryan saleperson
Dec 15, 2016 -

Richard Chevrolet responded

At Richard Chevrolet we analyze the local market every week to make sure our vehicles are competitively priced in the marketplace so that what our customers view online is accurate and attractive. As the customer stated, they were interested in a 2008 Jeep and made an offer which we did not accept. A week later, the customer presented a revised all inclusive offer (with tax, title, etc.). Unbeknownst to the vehicle specialist, the vehicle reached a certain number of days in our inventory which warranted a price reduction. A different customer came in on the revised online price and purchased the vehicle. The customer who purchased the vehicle was neither a friend or team member of the dealership. The revised price was posted online for public viewing and the purchaser contacted us. We sincerely regret that the vehicle specialist did not present this customer's last offer to our pre-owned manager. The customer made us aware of what had occurred and our Assistant General Sales Manager called and spoke to the customer. We apologized for the lack of communication and appreciate them bringing this to our attention so we can improve our process.

November 30, 2016

Chevy Cruze Josh DeMaio was great and helped me find the right car. I am very pleased with the dealership and will be telling all my friends and family to go to R More

by LEXI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh DeMaio, Jack B
November 28, 2016

"My Baby" 2013 EQUINOX Buying a car was a great experience. Was greeted by the warm, welcoming smile of salesman ERICH STEWART. He is very knowledgeable and professional. More

by Jackie2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ERICH STEWART AND DAN
November 22, 2016

Service Consultant - Carrie Brought my 2015 vehicle in several times for scheduled maintenance. Carrie was very pleasant and professional each time. Looking forward More

by JOE Z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carrie
November 22, 2016

Very pleasant experience Mike G. was the sales rep. that assisted me in purchasing my first new car at Richards Chevy. He was very friendly, polite, professional, and he was a More

by xoxlaurennashley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Gago
November 21, 2016

Service performed was oil change, brakes, tires. Carrie was very helpful and kept me updated on progress. Was notified of cost before service. Pleasant Exper More

by Deneen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carrie
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