Rich Morton Mazda

I took my car in because of an issue with one of my tires Keith and Ginger went above and beyond to fix the issue. Keith and Ginger went above and beyond to fix the issue. More

They posted a price then added $2,500 reconditioning fee (would never tell me what was actually done) and $500 doc fees. I got a TrueCar price, generated from their dealership & they begrudgingly said t (would never tell me what was actually done) and $500 doc fees. I got a TrueCar price, generated from their dealership & they begrudgingly said they would honor it. I live out of state & was told I could start purchase remotely then get car Monday. Between the time I agreed to purchase car & got a call back from salesman to start paperwork they scheduled 3 appointments to show car to someone else. I was then told the Morton owner would only sell in person. It is clear they didn’t want to honor price agreed to, and get some other sucker to pay much more. Would never do business with such a shady business. More

Like many others that deal or try to deal Rich MortonMazda beware. Was interested in a black raptor for a given price. Asked for a formal quote and never received one. So called sales manager call MortonMazda beware. Was interested in a black raptor for a given price. Asked for a formal quote and never received one. So called sales manager called and said he was busy and gave me a cost over the phone. He tried to add over 4K but would not provide a electronic quote for me to review. Rich called me back and said we need to do the deal because he had other customers interested. Rich Morton Mazda is very shadow and adds to the shady cars salesmen of the old days. They are probably all retired lobbiest!! More

I brought my new (to me - used) Mazda in for a leak problem that turned out to be even worse than I had realized. Keith and the team took care of it but when way above and beyond to ensure not only tha problem that turned out to be even worse than I had realized. Keith and the team took care of it but when way above and beyond to ensure not only that the leak was fixed but that the car was safe for me and my newborn. They were quick, kept me updated the entire time, and really made it all so easy. Won’t be taking my car anywhere else. More

Just bought my 3rd Mazda from Ritch Morton. I have experienced good customer service from Shan who I recommend as a go to sales man. He is pleasant and knowledgeable about the product he sells not li experienced good customer service from Shan who I recommend as a go to sales man. He is pleasant and knowledgeable about the product he sells not like some who just BS you for a sale. In addition, the after sales support team also provide good customer service. I have bought 3 Mazdas from Ritch Morton over the years all from Shan. If you are thinking of buying a Mazda then go see Shan and see if he can do you a deal. More

If I could give them a 0 I would but it wasn't an option. Rich Morton Mazda in Pasadena, MD is engaging in poor business practices. I bought a used vehicle from them on August 10. I did my due dil option. Rich Morton Mazda in Pasadena, MD is engaging in poor business practices. I bought a used vehicle from them on August 10. I did my due diligence and checked the CARFAX, Kelley Blue Book value, took it for a test drive, opened the hood, etc. The vehicle did have an extremely strong odor. My husband and I live in Southern MD and because of our distance to the dealer and 3 small children we took the vehicle home with a written "I Owe You" from the dealer that they would pick up the car and clean and deodorize it through a process that involves cleaning the vents. They picked up the vehicle and returned it to us on August 14 but it still had a very strong odor. I paid to get the car detailed with my own $ yesterday. Today the detailer replaced the air filter for me as well only to find mouse/mice droppings and urine on the filter which was the source of the odor. I called the General Manager and he was unwilling to do anything about it, was rude, and didn't acknowledge that they never did their due diligence and actually cleaned the vehicle like they described. I can't understand why the detailer found the source of the issue but the dealer did not. This vehicle 'passed' a MD inspection. I reported them to Fox 45 Baltimore News, BBB and Mazda Corporate but this level of professionalism is unacceptable. I would like this story to get air time so other customers won't be taken advantage of. The pictures I have show food the mice carried into the air filter compartment, and the urine/feces filled air filter. We were also told by the detailer that a mouse (or mice) still may be in the vehicle so we laid traps tonight. This is completely unacceptable and uncleanly. I have 6-month old twins and a 4-yr old who have been inhaling that waste. In addition they have touched parts of the car. The dealership needs to take this vehicle back and return me my money. They did not hold up their end of the bargain which was eliminate the source of the odor More

You can't trust the prices they list on their website. A car that is listed as "certified" is, as you find out when you sit down to do the paperwork, actually just eligible to be certified. If you want it t car that is listed as "certified" is, as you find out when you sit down to do the paperwork, actually just eligible to be certified. If you want it to be certified, you have to pay an extra $1500. Never mind that the listing says "certified" on the picture and the listing says a certain price; they act totally surprised that you could get the impression that the listed price includes the warranty. It's like saying "Well, in the picture the car has tires, but that just means that these wheels are capable of having tires on them. If you want tires, that will be $200 each or we'll throw in the whole set for $950." Maybe this is what everyone does, I don't know. Nobody should do it, though, and Rich Morton could have chosen to do the right thing but they didn't. More

CONMEN PLEASE PLEASE PLEASE don't bother buying one of their classic or used or even new!! My father purchased a 1969 GTO from the dealership last month. Man PLEASE PLEASE PLEASE don't bother buying one of their classic or used or even new!! My father purchased a 1969 GTO from the dealership last month. Many pictures were sent along with many conversations on how perfect was this vehicle. When the vehicle was delivered it wouldn't start and had to be towed to the local mechanic. Timing, transmission issues, and other problems. Morton Mazda said get it fixed. The mechanic said the car was faulty leaving the dealership, but yet an additional car inspection was done no paperwork regarding that. Also if that was done most likely the inspection wasn't done or it was fraud. Once the vehicle was delivered there was some minor paint defects along with interior defects. That wasn't disclosed. My opinion go elsewhere. LIES and more Lies. I wish they were local to my area i would have this conversation in person. More

Worked with Mike, who was a gem! Super professional and pleasant to work with. READ THE FINE PRINT ON INTERNET ADS! Would definitely return for future purchase. Felt we received a fair price on our trade pleasant to work with. READ THE FINE PRINT ON INTERNET ADS! Would definitely return for future purchase. Felt we received a fair price on our trade in and fair purchase price on the vehicle we bought. More

False advertising and too many $$$$ dealer add ons i have never heard off like 1000 state inspection??? $2500 conditioning fee??? Don't believe the too good to be true prices they list online. never heard off like 1000 state inspection??? $2500 conditioning fee??? Don't believe the too good to be true prices they list online. More