Joe Ward

Went into the dealership to get another cx5 cause i totalled my other cx5 . My last one was great to me. From the first second I was there it was a waiting game. Once Bobby decided to give us attention totalled my other cx5 . My last one was great to me. From the first second I was there it was a waiting game. Once Bobby decided to give us attention I was there for over an hour. I have never had to wait that long I was almost ready to walk out. Once I was finally landed on a cx5 it was a total cluster mess. They weren't honest to me from the get go. After 2 hours of haggling on price and rate I was so worn out I put down a 500 deposit and asked if I could vome back to finish paperwork on Thursday I was told by the finance guy that 500 wouldn't be enough to hold the cx5 til then. Mind you it was only 3 days. Mind you I was putting 8k down I wanted to wait for the insurance check come in so I could give the whole 8k down. I have an 802 credit score was given a rate of 3.99 for 83 months and a payment of 284 when i left. After the salesman had to go to the sales manager tower 6 times to finally get me where I needed to be payment wise. Once I came back to do my paperwork on Thursday EVERYTHING HAD CHANGED. They gave me a 5.9 rate with a payment of 309. Not what we agreed on. A different finance person was in the box she gave me the new numbers I was very upset....she explained to me that the manager that was there Saturday wasn't there on my return visit and that all the final numbers we came up with had changed and no one could find the Saturday deal. I wanted my payments under 300 a month they went from 3.99 rate to 5.9 rate in a couple of days. Making my payment from 284 to 309 a month. Once everything was said and done my payment dropped to 303 cause they took 400 off. The finance lady said this was the best they could do take it or leave it cause she had other people to wait on. Then processed to tell me to refi the loan at my bank. With the credit score I have should had gotten me the best rate. Beware of this dealership they tried to keep my rebate money plys gave me an outrageous rate. I love my new cx5 but hated the deal More

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