Ricart Ford - Service Center

Great service I have been using Ricart service for both our Ford products, they have always been professional, had one issue, but they promptly made it right I have been using Ricart service for both our Ford products, they have always been professional, had one issue, but they promptly made it right More

"Worst service I've ever been subjected to" My name is David B Hannah and I own a Lincoln MKZ 2010. I took my car to the Ricart Automotive Group on South Hamilton Road Columbus Ohio 43227. The r My name is David B Hannah and I own a Lincoln MKZ 2010. I took my car to the Ricart Automotive Group on South Hamilton Road Columbus Ohio 43227. The reason I took my car to Ricart Service Department was, as I start breaking my car would pull to the left. While not braking the car drives straight. And there was a few other issues that I was having looked at. I.e. a fog light not working, wiper switch wasn't operating correctly and a few other cosmetic issues. All of the minor things they were able to give me a correct assessment and estimate and a few of them I had repaired without incident. As for the pulling to the left Jonathan Cutler their mechanic license number 9141 told me that it was the passenger side brake caliper and possibly a hose that the brake fluid runs through and advised me to get it repaired and it would fix the problem. I agreed to the repairs the repairs were done and then Jonathan States on my receipt that he replace the caliber and the holes and test drove my car and that everything was fine. He states that it no longer pulled to the left during braking. As I pick up my car and was leaving their parking lot and applied the brakes before going over a speed bump my car pulled to the left. I immediately called the service department, Brad was the associate that helped me in the service department. Once on the phone with Brad I had Brad transfer me over to Angie which is the head of the service department. Once on the phone with Angie I expressed my disgust with their service department and how unsafe it was for them to give me a vehicle back in the same manner that I gave it to them but charged me $418. And the only reason it was that cheap is because my warranty company payed the rest. Angie set up for me to come back in that following Monday to drop my car off. I dropped my car off monday morning and monday afternoon the service department calls me back and explain that they found a few other issues with the vehicles suspension and that they were going to start replacing some of the items they thought it was. After replacing the upper control arm bushing, the passenger outer tire rod end, swapped breakes and rotors from side to side and realined my car three times..... the service supervisor called me with two options.. I could either come get my car in the same condition I took it to them for and they would refund me my money. Or I could agree to allow them to swap out parts until they found the issue. I didn't take my car to them for a guess job, I took my car to them for a professional assessment and a safe and reliable repair. Now, I'm scheduled to drop it off to the Lincoln dealer. I have written proof of everything I've stated and swear it to be true. It states at the end of my receipt that the only thing that can be done now is a park elimination Diagnostics. It says that all normal means of diagnosis have been expended. This is absolutely the worst service I have ever received. I will never take any of my vehicles Ricart. Lastly, when I picked my car up it still has oil smudges all around the hood the outside of the door, on my door panel on the inside and the car now feels like it's pulling worse then it was before I took it in. And it even sounds different. I don't feel safe and will not drive it until it goes back in the shop. Lord help anyone who puts their life and the life of their loved ones in the hands of the Ricart Service Department under the supervision of Angie Lutz. More

Good Service! Went in 12-5-16 for a problem with touch screen. Everyone did a great job ,especially Mandy in service! Thanks to everyone there! George P. gpageor Went in 12-5-16 for a problem with touch screen. Everyone did a great job ,especially Mandy in service! Thanks to everyone there! George P. gpageorge98@yahoo.com More

Good Service Took my car in for a 20,000 mile service. They called meon my cell when it was ready to pick up. That was convenient. Took my car in for a 20,000 mile service. They called meon my cell when it was ready to pick up. That was convenient. More

Service visit Got in the very next day for service to my vehicle. Staff was very friendly and accommodating. Made sure I was comfortable during my wait. Got in the very next day for service to my vehicle. Staff was very friendly and accommodating. Made sure I was comfortable during my wait. More

2016 Ford Escape Sync 3 started acting up, so I called in to service to have the system looked at. My husband took the car in for me. We had an appointment and he wa Sync 3 started acting up, so I called in to service to have the system looked at. My husband took the car in for me. We had an appointment and he was greeted immediately, however, nobody could figure out what was wrong with the system and had to do some research and emailing. My husband sat in the waiting room for approximately 2 hours or more. Nobody was able to figure out what is wrong with the Sync 3 system in my vehicle....the people they emailed were even taking guesses at the problem, so, it has not been resolved. I am pretty frustrated by this outcome. They reset my system and so far, it's only had 1 incident since then, but I have lost faith in the fact that this problem will ever be resolved, other than that, I am extrememly happy with my car overall. I just wish the problem with the Sync 3 could have been resolved. More

Amazing Communication! To be honest, I've had some less than stellar experiences with Ricart in the past, and I dreaded taking my Ford Escape in again, but it was a bit of a To be honest, I've had some less than stellar experiences with Ricart in the past, and I dreaded taking my Ford Escape in again, but it was a bit of an emergency. Luckily, I ended up with Jennifer as my representative and she is wonderful. She relayed information and promptly researched questions and concerns of mine. She was honest, forthright AND had a great sense of humor. Ask for her next time you go in! More

Service work preformed Took my vehicle in for it's 15000 mile checkup and had the works service performed. Excellent service and everybody was extremely professional and co Took my vehicle in for it's 15000 mile checkup and had the works service performed. Excellent service and everybody was extremely professional and courteous. Work was completed just as promised. More

The best customer service and choices in vehicles The best customer service available anywhere in ColumbusOH long after the sale! The best selection of vehicles available anywhere in Columbus OH, as The best customer service available anywhere in ColumbusOH long after the sale! The best selection of vehicles available anywhere in Columbus OH, as a repeat customer for over 25 years I can't imagine ever going anywhere else to buy a vehicle or get my vehicle serviced! More