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70 Reviews of Ricart Ford - Service Center
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April 01, 2018
Great customer service Went above and beyond to provide a loaner vehicle and keep me informed on the progress of repairs being done to my vehicle. Highly recommend Went above and beyond to provide a loaner vehicle and keep me informed on the progress of repairs being done to my vehicle. Highly recommend More
by Joshf752
Employees Worked With
March 27, 2018
Not very helpful Bought my car from Ricart, bought all the extended warranty packages they offer. Have had the same problem 5/6 times. They told me today it’s not ther Bought my car from Ricart, bought all the extended warranty packages they offer. Have had the same problem 5/6 times. They told me today it’s not there fault anymore. WARRANTY YOUR PARTS!!! More
by Stewart0804p
Employees Worked With
Angie Lutz
March 12, 2018
Three weeks waiting on a part I took my 2017 Mitsubishi in for a check engine light problem and was told that it might me a cruise control module problem. I was told they ordered I took my 2017 Mitsubishi in for a check engine light problem and was told that it might me a cruise control module problem. I was told they ordered the part and it would be there in a few days. It has been 20 days since then. I've called service and the tech has no idea where the part is. I've been given the run around on simple issue. I've been promised call backs 3 different times and as of yet no call and no part. Mitsubishi service's game is really poor when a warrantied car can get the part it needs the tech adviser has no clue where it is. More
by Disappointed
Employees Worked With
Emily Evangelista, Mandy Clark, Angie Lutz
March 07, 2018
Ricart Service is #1 Brad took the best care of us and my fusion. My air conditioner was out, not a big concern for winter time, but I am wanting to be ready for summer. Brad took the best care of us and my fusion. My air conditioner was out, not a big concern for winter time, but I am wanting to be ready for summer. He took time to explain the problem and ordered the part for us. It took a couple of days Brad got us in a loaner car, and kept in touch with us daily to what was going on. More
by Thegeorges
March 05, 2018
Never take your car to Ricart Took my Mustang to Ricart for recall repairs and a issue with my headlights that would not turn off. When all is said and done they charged me 500 and Took my Mustang to Ricart for recall repairs and a issue with my headlights that would not turn off. When all is said and done they charged me 500 and now I have no headlights and was told it would be 3300 more BUT they couldn’t get the parts so come pick it up. They will never work on any car I own in the future. More
by Customer1
Employees Worked With
John Frederick
February 23, 2018
I love my Escape Not a single complaint. Love my Escape. Ricart service department always takes great care of me! I would recommend that you try Ricarts when shopping Not a single complaint. Love my Escape. Ricart service department always takes great care of me! I would recommend that you try Ricarts when shopping for a vehicle More
by Happy
Employees Worked With
Jessica Sheppard
February 22, 2018
Fast service! I called one afternoon and scheduled an appointment for the next morning. They said it would take around 50 minutes. It took about half that time to I called one afternoon and scheduled an appointment for the next morning. They said it would take around 50 minutes. It took about half that time to complete the job. It was very convenient for me. More
by ridderryan22
Employees Worked With
Ms Camacho, Mandy Clark
June 20, 2017
Hidden charges and dishonesty Watch for hidden charges on your oil changes at Ricart, they are not being honest! They charge 18.20 base for the oil filter that automatically inclu Watch for hidden charges on your oil changes at Ricart, they are not being honest! They charge 18.20 base for the oil filter that automatically includes Drivesure coverage unknowingly to the customer. I researched and found it's a roadside assistance program under a company called Keux. I never asked for this roadside assistance coverage to be added to my service cost. I know this is not a free product, because I checked with other dealers in the area who's charge for oil filter is $7 cheaper than Ricard and they offer Krux separately and openly. When I questioned the service manager on the 42.68 cost of a simple oil filter change, she said that $36.99 was Fords standard cost for an oil change, they don't set charges, its nationwide amount with all dealers. That was a lie, I checked with 2 other dealers, one in Illinois and one in Delaware OH, both quoted 29.95. Basically, the manager there refused to compensate me when I brought this to her attention and she escalated the situation by not being honest with me, or at the least making it right by compensating me for the hidden overcharge, hence frustrating me further. After I left, they called me on my cell, cancelled a future service appointment I had and said I am not welcome back because of my behavior in front of their customers. I guess they did not like getting called out on their xx lies and hidden charges in public. Where I come from (Chicago) we call people and service providers out on their xx. I do not apologize for getting upset and I would like to see them stop doing this to other consumers, it's crap. I bet that $7 profit on every oil change adds up! Honestly, I won't ever go back there, it's not about the $7, it's about the dishonesty. Makes you wonder what other lies they are hiding. Funny thing is, to extend the xx, they gave me a paper after I finally paid the full charge, about the roadside coverage for 6 months and said it's free and included as part of their oil changes, even shows a separate line of 0 charge on my invoice, lol! And lastly, we purchased a 40k vehicle here 7 months months ago, wish I could have gone to Byers in Delaware instead for my purchase, service there is honest and better. More
by DH
May 25, 2017
Great service. Great customer service and timely updates. Courteous associates. Great explanations of extra service suggestions and not pushy. Always takes less t Great customer service and timely updates. Courteous associates. Great explanations of extra service suggestions and not pushy. Always takes less time than expected. Offered car wash More
by Rene Phipps
Employees Worked With
Service department
May 18, 2017
Great Customer service and quick I have been going to Ricart Ford for years now. Purchased a few trucks and always get my service done as well.. Been a great experience. I have been going to Ricart Ford for years now. Purchased a few trucks and always get my service done as well.. Been a great experience. More
by gerardia
Employees Worked With
