Ricart Ford - Service Center

I had to get my car towed here after hitting an object in the roadway that caused the rim to explode, literally. The tow company delivered the vehicle to the wrong lot unbeknownst to me or the dealership and the roadway that caused the rim to explode, literally. The tow company delivered the vehicle to the wrong lot unbeknownst to me or the dealership and they refused to locate the vehicle. They told me I would need to come to their large automall and find the vehicle which I was able to locate by simply calling the fleet department and asking if it was sent their on accident. Pure laziness from the service department for ford. After I finally was able to get someone to offer to take the vehicle to the service lot, I got quoted $1300 for a new rim and tire, alignment, mount and balance, and new ball joints. I asked around and was quoted $800 by NTB for the same service. I found the OEM rim for a third of the price Ricart was asking and decided to get it towed to NTB. Ricart then tried to charge me a diagnostic fee and refused to release my vehicle unless I paid it. I had to go in and make a stink about the situation considering I already knew what was wrong with the vehicle. I later found out they didn’t even do anything but “kick the tire” as the service technician stated. They removed the fee and I was able to get the vehicle to NTB. However, when the vehicle arrived at NTB, they told me Ricart had already installed the donut in order to move the vehicle from the lot. Meaning, they already knew the vehicle just needed an alignment and new rim and tire. I would never recommend this dealership as they are clearly dishonest and phishing for “extra” services to charge unsuspecting customers. More

Unprofessional, poor communications, excuses, and more. Car was in service for 29 days bc they wouldn’t initially perform a necessary (and backed by photographs) Ford recall, which then broke while driving Car was in service for 29 days bc they wouldn’t initially perform a necessary (and backed by photographs) Ford recall, which then broke while driving away from the dealership. More

The service department is populated by nice, friendly people whose competence I find suspect. I made an online appointment to bring in my 7 year old C-Max for a non-working horn and their "Works" package people whose competence I find suspect. I made an online appointment to bring in my 7 year old C-Max for a non-working horn and their "Works" package (oil change, tire rotate and checks). I added a note that I had purchased an extended warranty from Ricart several years ago. Service rep called with an estimate of several hundred dollars to fix horn.I asked about extended warranty and she said it wasn't covered. I replied that if a non=working horn wasn't covered what was covered? She said she'd check and very soon after called back to say it was covered. So if a check was so easy was she being lazy or trying to charge me extra? (The warranty has a $100 deductible) When I went to pick up the car the bill was approximately $12 more than the total of the Works package and the deductible. I asked a service rep why and he couldn't explain why and neither could another rep who he consulted. They adjusted the bill and then the second rep came back to say the difference as because my car required full synthetic oil, not the semi included in the package.Nobody told me about that and this wasn't the first time I'd gotten that package for the car. He said they would not reverse the adjustment they'd made to the bill and then made a comment about not changing the synthetic oil out for semi.Admittedly I wasn't listening closely at that point. Nice people to work with but it shouldn't require that much work. More

We have purchased 2 cars and purchased a third through their used car service. We thought they would be reputable. Sadly, they are not. The 2019 car they “checked and fixed” that was “gently used”, we their used car service. We thought they would be reputable. Sadly, they are not. The 2019 car they “checked and fixed” that was “gently used”, well they did the bare minimum. They knew full well the running boards were out of warranty and on very borrowed time. (Never had them before, had no idea and they never disclosed info on this issue) Instead of doing what they should, as a home town dealer, they did not disclose nor did they replace so they car was in truly, great shape. One week after driving off the lot, the running boards started not working. Brought it back, they said it was fine, just “dusted” them. Brought it back the following week, same thing. Had to take it back in to have MULTIPLE things that should have been done before purchase, on their”fine point inspection” fixed and corrected, as well as the running boards to the tune of several thousand. Then a month and a half later those running boards motors quit and they wanted to charge another 1500. Wow, sad you knew they were bad, out of warranty when you sold it, living on borrowed time but thought you would squeak by and get a couple thousand more after the fact. Just plain dirty and contemptible. Our suggestion, Go anywhere else, don’t purchase from Ricart, new and definitely not used, they are xxxxxxxx. I love capitalism but that is slimy. More

We have been customers for many years. Have encountered many great people that work there. Very helpful friendly and they are there to help in many ways. Now we live in Plain City and st Have encountered many great people that work there. Very helpful friendly and they are there to help in many ways. Now we live in Plain City and still drive to Ricart Ford for service and even new purchases of cars and trucks More

Myra is the best service representative at Ricart. Shes very patient and takes the time to explain what's necessary to fix your car. She made sure I had an uber to take me back, so my work day wouldnt Shes very patient and takes the time to explain what's necessary to fix your car. She made sure I had an uber to take me back, so my work day wouldnt be interupted. She also made sure uber picked me up after the repair was complete! We had a different car serviced there last year it was our first encounter with her and the level of service remained consistent. More

We paid in full, $21,499. 99 from Ricart Automotive Group on 9/20/2023 where we were not told several things up front: the moon roof motor was not working even though it was fo 99 from Ricart Automotive Group on 9/20/2023 where we were not told several things up front: the moon roof motor was not working even though it was found in the point inspection at their dealership, it was not disclosed. There was also a Road Worthy Warranty for 30 days or 1st 1,000 miles (this was not told to us). The sales person was Josuel Salcedo and I notified him 9/22/2023 that I noticed my moon roof was not working. He said he would let the service department know to see what they could do since it was "as is." I didn't hear back. On 10/5/23 (15 days from purchase), my husband was out of town for business with the vehicle and noted front under carriage loose sounding bearings>? And...white/blue smoke coming out of the exhaust with burning oil smells. He took the vehicle to FORD ASE certified mechanic who said it was 2 possible high costing problems and to notify the dealership immediately. Called 10/6/23 notifying again the non-working moon roof motor we never heard back from, the undercarriage noise & smoking exhaust/smell. They said bring in Monday, 10/9, but never heard time. We called 10/9 to confirm time, but they had NO appt noted or problems noted and said they couldn't get us in until 10/12. We had 4k High Def video showing blueish white smoke. They said we had driven 300 miles over the 1,000 limit that they didn't tell us when purchasing. This could have been avoided if they would not have errored when scheduling us the first time then not able to get us in. They were willing to review and see if they would cover anything. Zero charge: fixed moon roof motor, said they fixed the undercarriage, but couldn't reduplicate the smoking. Told us to let them know if it happened again. Happened 4 more times, made another 4k video and sent video to their internal messaging & brought back 11/2/23. They said they would give us a loaner & never said we would need to pay for it, but day later said charge us $45/daily. They have said they can't do anything since cant reduplicate smoke or it's just normal to have this smoke. Said tightened sway-bar links again. Told us next time to take the car to another dealer and not back to them, although the warranty is through Ricart....Now they refuse to look at the car at all. Filed a BBB Complaint and they are refusing to work through that also. More

I took my Ford 2018 f150 for automatic headlight issues and software updates. They said they software update would cost $175 and headlight diagnostic is $149. Unfortunately they did not fixed automatic he and software updates. They said they software update would cost $175 and headlight diagnostic is $149. Unfortunately they did not fixed automatic headlight issue. Still headlight of my truck does not turn on automatically while driving in the dark. I need to do it manually. They said automatic headlight was working as designed. I bought this truck 2 years before but still I am not seeing headlights turn on automatically while driving in night at dark places. I have other suv which has automatic headlights and works perfectly. More

I purchased my Ford F-150 there 10 years ago and they've been servicing my car as well as my wife's Ford ever since. And now they are servicing my sons new to him Cadillac. It's been a wonderful experience been servicing my car as well as my wife's Ford ever since. And now they are servicing my sons new to him Cadillac. It's been a wonderful experience so far dealing with the Ricart Dealership and the people here. Just like anything, there can be a hiccup or 2 but it's never been a situation that couldn't get resolved through communication. Otherwise it's truly been excellent. I've dealt with the same service adviser, Sean Williams, pretty much since day one. He has been truly excellent in his service to myself and my family. I feel that he and his staff have at many times gone above and beyond to provide 5 star service and its extremely appreciated. Looking forward to the next 10 years as a continued customer of Ricart Ford! More