Ricart Ford

I was greeted as soon as I stepped out of the car by Frank. He was very helpful throughout the entire experience. Bill also worked with us, even going as far to come in on his day off to be sure everyth Frank. He was very helpful throughout the entire experience. Bill also worked with us, even going as far to come in on his day off to be sure everything went smoothly when I picked up my car. I then got a nice follow up call from Frank the next day. Chane worked with us to get us a price that I was comfortable with. I will defiantly recommend Ricart to anyone I know and will always do my business with them! More

We went into the dealership November 29, 2012 to specifically see the Ford Fusion as a second vehicle. Josh was very helpful and knowledgeable of the Fusion and being that our credit is in the proc specifically see the Ford Fusion as a second vehicle. Josh was very helpful and knowledgeable of the Fusion and being that our credit is in the process of being rebuilt we were unable to comfortably purchase the Fusion. Doug had an innovative idea to help rebuild our credit by getting a lease and utilizing our Kia as collateral to eventually get the goal of two vehicles in the near future. Basically our trade prepaid a 2 year lease through the equity and we have no payments yet at the same time increasing our credit score by showing on time payments each month. Today I'm writing this review because I see clearly how Doug and Josh helped by doing this...Our credit scores increased over 50 points in only 2 months! The dilemma is that we need 2 vehicles and we planned on returning to get another car after our scores do indeed increase. We went to the used car lot at Ricart today (January 27, 2013) and Ray Pasco, used salesperson(same company), says to us that what Doug says about raising our credit is impossible and told us that he must have lied to us just to "close the deal"(AWKWARD MOMENT). When Ray pulled our credit that's how we discovered that our credit score DID INCREASE, thanks to Doug and Josh's approach. Needless to say we left the used car lot and returned to the new lot to speak with Josh and Doug about our next new car purchase plan. Doug assured us to continue with our original plan to purchase in March again. We bought new cars from Ricart Kia and Ricart Ford this year alone. I only have good things to say about the new dealerships at Ricart because they seem genuine and there to help you. The experience we had at the used lot at Ricart today made us run back to the new lot in disbelief of the terrible service experienced at the used side. After speaking with Doug, he helped us regain our faith in the Ricart family of dealerships but we will never visit the used lot again...not enough here to explain the terrible experience because that's a review all of it's own. We are just wanting to express that YES there is a big difference in the two dealerships when it comes to customer service used vs new. More

I just want to thank Bill and Frank for all their hard work.... I was leary going up to look at buying another Ford Truck and had already made up my mind what I wanted. After talking with Bill he fit me w work.... I was leary going up to look at buying another Ford Truck and had already made up my mind what I wanted. After talking with Bill he fit me with a truck for my lifestyle that will meet all my needs.... Yes they could have sold me what I had made up in my mind I wanted and made more money but instead he chose to do the honest thing and fit me with a truck that not only suits my lifestyle both in work and recreational fun and did not discount that we all have a budget to stay in.... I will gladly recommend to anyone looking for a new truck or whatever it may be ask to see Bill and Frank you will not be disappointed. David More

I was seriously considering buying a Ford F150 from this dealership. I had already taken a test drive, picked out one that I liked, and was ready to negotiate. However, when I brought up the fact that I w dealership. I had already taken a test drive, picked out one that I liked, and was ready to negotiate. However, when I brought up the fact that I was going to also compare prices with another dealer, the employee became extremely defensive and pushy. This became even worse when I mentioned (nicely) my apprehension due to bad reviews I had heard from friends and coworkers. After boasting and braging about Ricart being the number one dealer in both Ohio and West Virginia (because I guess he thought I cared), he literally told me to take my business elsewhere and hung up on me. He actually hung up on me before I could say a word. I do want to say, I MAY understand this behavior if I was being rude in any way. I was merely mentioning my fears and was hoping he could prove that they had a better customer service than I had heard from others. Instead I received extremely inappropriate, unprofessional, and rude service. If I could solely leave a bad review for this one employee, that is what I would do. However, I think he reflects poorly on the entire company. I think I will take his advice and will go ahead and "buy from a ma and pa" dealership. More

I built and priced a Ford Focus online and landed myself on a particular car I found at Ricart. I did my credit app and worked the numbers over the phone. I drove 3 hours to get to this dealership. When I a on a particular car I found at Ricart. I did my credit app and worked the numbers over the phone. I drove 3 hours to get to this dealership. When I arrived it was to be a done deal (sign and drive). I found a dent in the passenger door which they said would be easy to fix. The Tronny and Doug argued with me and my wife about the dent's visibility. After about 45 minutes of waiting they brought the car back. I asked to drive it and was responded to with a reluctant attitude. While driving the dashboard rattled with every line on the road. When we arrived back at the dealership, we noticed the dent wasn't completely gone but had a rippled appearance. My wife and I left the lot to talk about the situation and came back later. They offered the pro-tec protection system to me for $495 instead of $1895 for compensation for the dent. I told them no. I also informed them of a local dealership that came in at almost $1000 cheaper on the out the door price for the same car. Doug McFarland, reached out his hand to shake and said, "I guess we don't have a deal. Have a nice day." I spent an entire day for a supposed done deal and then turned away 7 hours later. They supposedly offer $1000 if they can't beat their competition. They didn't attempt to fix the situation, beat their competitor, or even try to be honest. This is my first experience here and will be my last. I was already landed, price negotiated, and ready to sign. How do you mess that up? More