Ricart Ford

We went to Ricart Ford to turn in a Leased vehicle that was coming up for turn in or exchange. We also wanted to trade in a truck we had financed elsewhere to try and get one vehicle with one payment. Th was coming up for turn in or exchange. We also wanted to trade in a truck we had financed elsewhere to try and get one vehicle with one payment. The experience that we had was absolutely amazing!! Such kind and considerate employees. The interaction we had with Melissa Figgins was professional and truly a wonderful experience. Chane Collins made the signing of our documents easy and very understandable. They were able to accommodate us while keeping our payment where we needed it to be. I would recommend Ricart Ford to anyone wanting to purchase a new or used vehicle!! More

I as a consumer was very pleased with the amount of care and effort that went into the buy a new car experience. Service was great and could'nt believe how easy the whole process went. and effort that went into the buy a new car experience. Service was great and could'nt believe how easy the whole process went. More

Shane Gillespie was are relations manager we have used Shane a few times now and we are very please with how he treats us. He listens to what we want and works on getting it for us. Andrew Hawksby a Shane a few times now and we are very please with how he treats us. He listens to what we want and works on getting it for us. Andrew Hawksby also has always treated us with respect no matter if we buy or not, that means alot to us not to be pressure on a sale. More

Josh Rice was fantastic. Great guy, really knows how to talk to people, not pushy at all but makes a good sale - he's got great qualities. I really appreciated the way he went about business - you really talk to people, not pushy at all but makes a good sale - he's got great qualities. I really appreciated the way he went about business - you really didn't feel like you were talking to a salesman. It was important for me to not be pushed and for someone to really take the time to make sure I got what I wanted, and Josh did an excellent job of that. Mike Kidwell was great as well - friendly, helpful, and knowledgeable. Buying Mazda, however, I feel like the product knowledge overall was not very good. It's clear that Richart doesn't focus too heavily on Mazdas - when I first went into the Mazda center, there wasn't a single person there to help me - the building was completely empty! I had this problem a few other times as well, I usually had to call the receptionist to get someone to come over. And again, the employees didn't seem to know all that much about the Mazdas. They were very knowledgeable on Ford, but I wasn't buying a Ford - I was buying a Mazda. Luckily I had done research ahead of time and knew exactly what I was after, and knew all the specs. Had I not known the specs going in, I would've found the lack of Mazda knowledge at Richart more frustrating. However, I did get a good price, which is what caused me to buy at Richart. That and Josh's friendliness and commitment to customer service. He really knows how to read people well and communicate with them effectively. Doug McFarland - he did give me the best deal on the 2014 Mazda 3 that I found in town. That being said, I didn't necessarily appreciate his attitude. When I was going over final price comparisons between Richart and German Mazda, he was upset by the fact I was doing this while at the dealership. I was offended by this - why should I not be able to compare prices while sitting inside a dealership? I understand he was trying to make a sale, but I wasn't asking much to be left alone to crunch some numbers. He acted like I was personally insulting him while doing it at Richart. Would Richart rather that I leave and crunch my numbers somewhere else? If I did, I may not have felt like driving back and you may have lost the sale. I think this is something that needs to be addressed, as I felt very unwelcome while doing this. This is what gives people a negative perception of dealerships - they feel pushed, rushed, and pressured to make a decision on a $20,000+ purchase. Which is ridiculous. Doug was the most negative factor of my Richart experience, though I did certainly appreciate the price he worked out for me. If he hadn't been so adverse to me wanting to go over my numbers, I would have had a much more positive review to write of him. Overall, I would rate my experience as satisfactory. I feel if I was buying a Ford I would've had a much different experience - I think if Richart is going to sell Mazdas and other brands, they need to staff those centers with people who have knowledge about those particular makers. It's a very big deal, you want to be assured that the salesperson knows what they are selling. I knew what I was buying, but for other customers who didn't do their homework, this would be a very big negative and I can't see too many buying Mazdas and other brands at Richart until they address this lack of knowledge. Perhaps Richart should look into training certain employees on other brands so that there can be someone with specific knowledge on each of these brands. More

Our visit to Ricart Ford was a very pleasant one . Service was very good . Our sales person , Melissa Figgins was very informative and and a pleasure to work with . She found us a car that was within Service was very good . Our sales person , Melissa Figgins was very informative and and a pleasure to work with . She found us a car that was within our budget and explained all the features . Offered us sodas and popcorn , just very eager to help. I would recommend Ricart Ford to anyone . Service was great ! More

I highly recommend Ricart Ford. The people there were super friendly and extremely helpful. They definitely made my car buying experience an easy and painless process! super friendly and extremely helpful. They definitely made my car buying experience an easy and painless process! More

anyone looking to get new car I recommend you stop in and talk to Josh you be amazed how easy he makes it to get you in a new car. I honestly didn't think the car I wanted was in my budget Josh Rice work wi talk to Josh you be amazed how easy he makes it to get you in a new car. I honestly didn't think the car I wanted was in my budget Josh Rice work with me and got my payments were I can afford them for the car really wanted. More

I visited Ricart Ford to look for a Ford Escape. I found a much larger selection than I had anticipated. I also found one that had all the options I was looking for. The sales staff was extremely helpfu a much larger selection than I had anticipated. I also found one that had all the options I was looking for. The sales staff was extremely helpful in finding the car and arranging the financing. Before I knew it I was driving home with an Escape that I love. More