Ricart Ford

Great sales profession / Horrible Finance Person Had an amazing experience with Johnnie Pugh (sales guy). He was patient, inquisitive, astute to our interest, knew his inventory, no pressure posture Had an amazing experience with Johnnie Pugh (sales guy). He was patient, inquisitive, astute to our interest, knew his inventory, no pressure posture and attentive. He worked with the outside finance manager to get an overall structure of the deal, located the lending institution I desired and made this impulse experience easy. Then the finance person took over (Michelle Hamilton). She was hands down the worst finance person I have ever met. She used fear tactics, was condescending, when we didn't buy her products and said "we will trust in god" her reply was "god doesn't pay your bills", and was rude and impatient. When she knew we wouldn't buy her products, she went as far as to key in the key cards for the warranty, dent and key programs that come with the purchase into her computer and then threw them in the trash. I asked someone afterwards what those were and they were supposed to go on our key chain, etc. Michelle Hamilton took what started as an amazing experience and tarnished it. I would recommend going to Ricart, I would recommend working with Johnnie Pugh........but if Michelle Hamilton comes out of the finance office to "help you" I would ask for someone else. More

Best sales team After buying 8 cars, my best experience was with David Sasso! He's patient, very knowledgable, & assisted me every step of my car choosing journey.? After buying 8 cars, my best experience was with David Sasso! He's patient, very knowledgable, & assisted me every step of my car choosing journey.? More

Ricart Rocks! My husband and I visited Ricart last week to buy a new vehicle. We worked with Bailey and Sterling on financing, and it was the best car-buying experi My husband and I visited Ricart last week to buy a new vehicle. We worked with Bailey and Sterling on financing, and it was the best car-buying experience we've ever had. In particular, Sterling went above and beyond to find the best offer for us. We knew what car we wanted and Bailey made the process quick and painless. We ultimately ended up with a payment that was slightly (like $10) more than we were hoping, but it was fine - we bought the car. A week later, Sterling called to let us know he had found a different lender that would put us below the payment threshold we had initially wanted. What amazing service! Working with Bailey and Sterling was a total pleasure. More

bought a new car Jeremy Kirk was my salesman and he was excellent. He made me feel welcome and important. I was a great experience and did not take as long as the purc Jeremy Kirk was my salesman and he was excellent. He made me feel welcome and important. I was a great experience and did not take as long as the purchase of my last car! I will recommend anyone to go to Ricart and see Jeremy! More

Michael Galla was friendly and easy to work with. He was knowledgeable about the vehicle I was interested in. Mike followed up with me after the sale and assisted was friendly and easy to work with. He was knowledgeable about the vehicle I was interested in. Mike followed up with me after the sale and assisted me with questions and concerns about the vehicle. I’m really enjoying my new Ecosport and would like to thank Mike for his help and advice. More

A reason I keep going back! Cullen went above and beyond to be sure that all of my needs in leasing a new car were met! From the minute I made the phone call, he responded with Cullen went above and beyond to be sure that all of my needs in leasing a new car were met! From the minute I made the phone call, he responded with all the information I needed in preparing my 1hr and 45 min drive to pick out my new car. This makes the 3rd Mazda that I have gone back to Ricart for. The customer service is superior and is part of the reason I make the drive. Cullen communicated with me throughout the process from leaving my house to following up a few days later. Zann and Sterling also have great Personalities and knowledge! The entire process was quick and seemless. Highly recommended! More

Truck Sale We’ve had Dan as our sales contact for the last three 150’s we purchased at Ricart. I think from first in the door to leaving with our new truck the We’ve had Dan as our sales contact for the last three 150’s we purchased at Ricart. I think from first in the door to leaving with our new truck the most time spent was three hours and the majority of that was spent in Prepping it to go home. Pleasant and knowledgeable associate. Great experience every time. More

The first person. Very pleased with the professionalism Drew showed in the purchase process. I’ve bought nurmourus cars from Ricart over the last 35 years, the service Very pleased with the professionalism Drew showed in the purchase process. I’ve bought nurmourus cars from Ricart over the last 35 years, the service has been awesome. Have to say, Cindy Price is most responsible for my return visits to Ricart, she is the most honest, knowledgeable and valuable employee you have. More

RICART IS AWESOME Last July my ex wife Nancy Benedum purchased a car from Ricart Used Car Dealership. She had an amazing experience working with Matt Disbrow. He was Last July my ex wife Nancy Benedum purchased a car from Ricart Used Car Dealership. She had an amazing experience working with Matt Disbrow. He was kind not pushy. And he listened. Last month when I found I had a need to purchase a car, I went back to Matt and Ricart. Matt was recently promoted to Sales Manager and assigned me to on of his associates. My car buying experience was as stress free as Nancy's. A random issue arose where I couldn't disengage the alarm system so I could turn the key and start the car. The first time it occurred I checked my owners manual and found nothing. After a while it reset itself and the car started. It occurred two additional times and I was unable to determine how to disengage it. This last time was right after grocery shopping at Krogers. As I sat with a disabled car in the parking lot I phoned my exwife to left her know. Nancy called Matt and asked for his help. He phoned me right away and walked me through how to disengage the security system and the car started right up. It is the service after the sale that makes Ricart the best. Roger Gallagher More

My Truck Experience There is not enough space for me to actually layout my whole experience. I started emailing back and forth with Craig Miller, not a bad experience bu There is not enough space for me to actually layout my whole experience. I started emailing back and forth with Craig Miller, not a bad experience but could use a little more personal skills, really cut and dry. So I made my decision from online examples and headed to Ricart. Walked in and met Dan Atherton who introduced me to Billy Arnold, an extremely nice young man, who went out of his way to assist me. After waiting for over an hour (I almost left) The deal began...... Lets just say that I did buy a 2018 NEW truck, but I feel More