Ricart Ford

I bought a car on February 14, 2024 on February 21. I was pulled over by the police because my temporary tag was not displayed properly and found out that the tent that was put on the windshield was il I was pulled over by the police because my temporary tag was not displayed properly and found out that the tent that was put on the windshield was illegal that same day I reached out to my salesman to ask him for information to their Contact people who work there to see what it would entail to having this removed because I have to prove I have had these items fixed and to let him know that he put my temporary tag on the inside of the window which couldn’t be seen from the outside. Six days later still haven’t heard anything so I reach out to the car sales manager, Tom And today is March 5 and I have yet to hear from anybody. It’s very disappointing that nobody could even call to help with this issue. I also realize that there is no Jack in my car so not only is the car and safe it was illegal. All I’ve done is reached out for assistance And Ricart has ghosted me. I was told that the salesman would get a cargo cover for the back of the Tucson, he would take one out of one of the other Tucson that were on the lot. Once all the papers are signed he tells me sorry couldn’t find one to fit even though they had four other Tucson on the lot. All around disappointing experience More

Went to several dealerships, even traveled out of state looking for the perfect convertible, they’re hard to find. Our salesman Javaughn Watkins was the best salesman we’ve come across in the 2 month sea looking for the perfect convertible, they’re hard to find. Our salesman Javaughn Watkins was the best salesman we’ve come across in the 2 month search for our car. He was patient and you could tell he enjoyed helping us find the right car. He went above & beyond. He partnered with Josh his manager & we got to customize our leather seats bc I loved the 2019 Camaro but didn’t love the seat color, It was a FUN experience bc they really knew their stuff ! I had no idea they could make that happen. They wanted us happy & made my dream come true . We’re customers forever bc of this sales experience ! Thanks guys !!! More

We have been customers for many years. Have encountered many great people that work there. Very helpful friendly and they are there to help in many ways. Now we live in Plain City and st Have encountered many great people that work there. Very helpful friendly and they are there to help in many ways. Now we live in Plain City and still drive to Ricart Ford for service and even new purchases of cars and trucks More

Outstanding salesman. Outstanding staff. All were very helpful. I would recommend Ricart to anyone. Thanks Outstanding staff. All were very helpful. I would recommend Ricart to anyone. Thanks More

Myra is the best service representative at Ricart. Shes very patient and takes the time to explain what's necessary to fix your car. She made sure I had an uber to take me back, so my work day wouldnt Shes very patient and takes the time to explain what's necessary to fix your car. She made sure I had an uber to take me back, so my work day wouldnt be interupted. She also made sure uber picked me up after the repair was complete! We had a different car serviced there last year it was our first encounter with her and the level of service remained consistent. More

My experience from the time I got online until I stepped foot on campus was amazing!!! Dez Walker was very patient and informative! He wasn't pushy at all and I appreciate that dearly!! He made this stressf foot on campus was amazing!!! Dez Walker was very patient and informative! He wasn't pushy at all and I appreciate that dearly!! He made this stressful situation go as smoothly as possible, he answered all my questions and he gave me many options for my budget and what I wanted to ultimately do! I would definitely recommend his service to my friends and family for their future car buying needs!! Dez I APPRECIATE YOU DEARLY THANK YOU!! More

We paid in full, $21,499. 99 from Ricart Automotive Group on 9/20/2023 where we were not told several things up front: the moon roof motor was not working even though it was fo 99 from Ricart Automotive Group on 9/20/2023 where we were not told several things up front: the moon roof motor was not working even though it was found in the point inspection at their dealership, it was not disclosed. There was also a Road Worthy Warranty for 30 days or 1st 1,000 miles (this was not told to us). The sales person was Josuel Salcedo and I notified him 9/22/2023 that I noticed my moon roof was not working. He said he would let the service department know to see what they could do since it was "as is." I didn't hear back. On 10/5/23 (15 days from purchase), my husband was out of town for business with the vehicle and noted front under carriage loose sounding bearings>? And...white/blue smoke coming out of the exhaust with burning oil smells. He took the vehicle to FORD ASE certified mechanic who said it was 2 possible high costing problems and to notify the dealership immediately. Called 10/6/23 notifying again the non-working moon roof motor we never heard back from, the undercarriage noise & smoking exhaust/smell. They said bring in Monday, 10/9, but never heard time. We called 10/9 to confirm time, but they had NO appt noted or problems noted and said they couldn't get us in until 10/12. We had 4k High Def video showing blueish white smoke. They said we had driven 300 miles over the 1,000 limit that they didn't tell us when purchasing. This could have been avoided if they would not have errored when scheduling us the first time then not able to get us in. They were willing to review and see if they would cover anything. Zero charge: fixed moon roof motor, said they fixed the undercarriage, but couldn't reduplicate the smoking. Told us to let them know if it happened again. Happened 4 more times, made another 4k video and sent video to their internal messaging & brought back 11/2/23. They said they would give us a loaner & never said we would need to pay for it, but day later said charge us $45/daily. They have said they can't do anything since cant reduplicate smoke or it's just normal to have this smoke. Said tightened sway-bar links again. Told us next time to take the car to another dealer and not back to them, although the warranty is through Ricart....Now they refuse to look at the car at all. Filed a BBB Complaint and they are refusing to work through that also. More

Promised to buy new f-150 on Thursday. Stock #FTp 2260. Texted price, name address stock number to Ryan in sales and was told Monday Nov 6 was fine to pick it up. Drove 550 miles and two Stock #FTp 2260. Texted price, name address stock number to Ryan in sales and was told Monday Nov 6 was fine to pick it up. Drove 550 miles and two nights motel and meals just to be told by manager Jake they sold it on Friday. Very fine service there. Oh they were sorry. Not as sorry as we were. More

I took my Ford 2018 f150 for automatic headlight issues and software updates. They said they software update would cost $175 and headlight diagnostic is $149. Unfortunately they did not fixed automatic he and software updates. They said they software update would cost $175 and headlight diagnostic is $149. Unfortunately they did not fixed automatic headlight issue. Still headlight of my truck does not turn on automatically while driving in the dark. I need to do it manually. They said automatic headlight was working as designed. I bought this truck 2 years before but still I am not seeing headlights turn on automatically while driving in night at dark places. I have other suv which has automatic headlights and works perfectly. More

Wonderful deals and service my salesperson was wonderful and so was the financial officer. Thank you and so was the financial officer. Thank you More